Customer Ratings & Reviews
- Model:
- 50R4C5
- SKU:
- 12316887
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Ease of use for dementia care
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Immediately available when moving mom to memory care facility.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it so far. Easy to set up ,and the display is nice
I would recommend this to a friendDecent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average TV. Video quality is not the greatest and the sound is mediocre.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Adrian! Thanks for sharing this with us. You can customize the picture settings on your Roku TV anytime. Just play a movie or show, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, choose Picture Mode, and use the left or right buttons to adjust it to your liking. For full details, visit: https://support.roku.com/article/115007365648. You can do the same with your sound settings. To learn more about sound modes and how to adjust them, check out: https://support.roku.com/en-us/article/learn-about-sound-modes. Also, keep in mind that a stable internet connection helps ensure the best streaming quality. If you need more help, feel free to reach out to us at https://support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate
Roku 50"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.light, easy to install, picture not crystal clear but I knew that when I bought it
I would recommend this to a friendIssues with my Roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 43” Roku for about 6 years. Loved it and then it died: totally black with no sound. SO since I had 2 extra Roku remotes, I purchased another Roku. The volume on this one goes up and down while watching ANYTHING. Also, I used to keep volume on 16-17 and for the same volume on this TV, I have to set it on about 35. Not sure if I have a defect or not.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Laura, thank you for sharing your experience with us. We're here to assist you! You can try resetting your Roku remote to ensure effective communication between it and your Roku TV. Here's how: If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku TV, replace or recharge the batteries, and attempt to re-pair your voice remote. You can refer to this link for more information: https://support.roku.com/article/21306145024535#section-2. If the issue persists, please let us know at https://support.roku.com/contactus. We're always here to help. Happy Streaming! Elmer, Roku Customer Advocate
- Pros mentioned:Connectivity
Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and connectivity through different apps is good. The issue is a lot of pixels with fast motion or sports you get a lot of pixels around the person. It’s annoying I think the tv over hype.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jason, thank you for sharing with us. As a quick tip to fix this issue, could you ensure your device has the latest software version? The newest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, consider uninstalling and reinstalling the affected change to fix this issue. If you would like more information, you can just refer to the following link:https://support.roku.com/article/208755548#section-0.
Lastly, to turn off video smoothing ("Action Smoothing") on a Roku. Play any content or movie, then press your remote's "star" button. Navigate to "Picture Settings," then "Advanced Picture Settings," and select "Action Smoothing" to set it to "Off" within the menu. We hope this is helpful to you.
Thanks!
Elmer, Roku Customer Advocate
Ruku TV REview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Price!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Roku Support
Posted .Hi Timothy! Thanks for sharing your review of our product. We noticed you rated it 3 out of 5 stars, and we’d love to help if anything didn’t go as expected. Feel free to visit us at support.roku.com/contactus to get started and connect with one of our agents. Your feedback is important to us, and we’re always here to assist. Thanks again! Jessica, Roku Customer Advocate
connecting to wifi issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buyer beware. I purchased this Roku tv because I have other Roku players connected to 3 tvs throughout the house. I have had no issues with these players on older tvs. With this new Roku tv I have to manually connect to wifi every time I turn the tv on. I should have read more reviews on this tv because other buyers are having the same issue. Very frustrating. I will not be buying anymore roku tvs in the future
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Robert, thanks for letting us know about the issue, and we're here to help! To start, make sure your device runs on the latest software version. This will greatly improve its performance and give you access to the newest features. To check, go to Home > Settings > System > Software Update > Check Now. Also, try resetting the network connection on your TV by doing the following: press Home > Settings > Advanced system settings > Network connection reset > Reconnect. For more information, refer to this link at https://support.roku.com/article/29562302017815#section-2. Let us know if this makes any difference so we can assist you further. Thanks! Elmer, Roku Customer Advocate
Don’t buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is a fine product. It’s BestBuy that causes this rating. We bought this as an “Open Box” item and later found out that they had removed the remote control. That made it pretty much worthless. The store manager, a child named Jonathan, refused to make it right and extorted me for another $20 to get a remote. I’ve written BB’s CEO, but no reply. I’m done with this retailer. I’d recommend the product but NOT this retailer.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand how you feel. If you would like to share your experience with the store, you can contact their team here: here:https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
Poor brightness control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture brightness is fixed at 3 levels and at its brightest it is not bright enough for some of today's television shows
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for sharing with us! Did you know that you can customize the picture settings on your TV? Here's how: Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then select Picture Mode, and change the picture mode using the left and right buttons on your remote. For detailed instructions, you can check out this FAQ article https://support.roku.com/article/115007365648. Also, remember that a stable internet connection is important for Roku TV because it affects the quality of your video streaming. Let us know if this helps at https://support.roku.com/contactus so that we can assist you further.
We appreciate your feedback. Happy Streaming!
Elmer, Roku Customer Advocate
Be wary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV showed vertical lines within 3 days of powering it on. It was plugged into a UPS that does line conditioning as well as surge protection. Best Buy "delivery" was an SUV with several TVs on their side. The box for the TV clearly states not to lay it on its side.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Billy, we’re sorry to hear about this and we’d like to help. Please contact BestBuy directly or take it back to your local location and request an exchange. We hope you can get back up and streaming soon! Elmer, Roku Customer Advocate
Roku tv delivery and installation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give a minus 5, I would. Delivery was scheduled for Tuesday August 5 between 10 a m and 2 p m. At 1:30 I called to find out when I could expect delivery. Person I spoke with said they couldn’t get in touch with driver, but someone would call me back. Over the next four hours and five or six phone calls I was told that the truck broke down, they couldn’t reach the driver, somebody would call me back in 10-15 minutes. You will have a record of my calls. Around 5:30 I cancelled the delivery and order.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. We’re sorry to hear that Best Buy’s shipping was delayed but hopefully you have received your TV and are now up and streaming! We appreciate you choosing Roku and if there is anything we can assist you with regarding your new TV, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate
Does not support Apple TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not support Apple TV, even though it says it does. When watching Apple TV, the picture would freeze, then continue. So I returned it.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi there, thanks for taking a few moments to share these details with us. It sounds like you already returned the Roku device, but we appreciate your comments and will be sure to pass this along to the product team.
Please know that for future reference, if there is anything that can assist you with, don't hesitate to reach out or visit our suite of helpful FAQ articles at support.roku.com/contactus.
Thank you! Bernie, Roku Customer Advocate
Very poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a television which was returned to the store, while in transit. There was no explanation and I had to call customer service to find out what happened to my shipment. You would expect that I'd be refunded immediately but it took 2 weeks to get my credit card credited for the purchase. Horrible experience.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Billy, thanks for sharing. We understand how you feel. If you would like to share your experience, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
Roku -TV- cheap plastic screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received cracked screen, screen is like a cheap plastic. Glad it was turned and went with a LG with a good price and on sale better quality.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dena, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture isnt good at all. Constantly having to go into the picture setting to tweak it
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Michele, thanks for sharing with us! Did you know that you can customize the picture settings on your TV? Here's how: Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then select Picture Mode, and change the picture mode using the left and right buttons on your remote. For detailed instructions, you can check out this FAQ article https://support.roku.com/article/115007365648. Also, remember that a stable internet connection is important for Roku TV because it affects the quality of your video streaming. Let us know if this helps at https://support.roku.com/contactus so that we can assist you further.
We appreciate your feedback. Happy Streaming!
Elmer, Roku Customer Advocate
Piece O’ Shyt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t receive anything.. also no refunds what a waste of $$$
No, I would not recommend this to a friendHaven’t received
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t received it’s been a month. Have bill but no TV. I can’t believe that Best Buy has dropped the ball on this.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Karen, we are sorry to hear about your order experience. Please contact Best Buy directly so they can assist you further with your order. We look forward to hearing about your experience with our product once you have it set up at home. Thank you! Elmer, Roku Customer Advocate
- Pros mentioned:Picture quality, Setup ease
Another tv with subpar sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of use & picture is very good, but the sound could be better. Has more bass than i thought which is great, but it sounds like it's in a tube a little. A lot of tv's are like that, but not everyone uses a soundbar. I wish these companies would have better sound on these. Why can't you put audio level settings in?
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Frank! We’re glad to hear you’re enjoying the picture quality and ease of use. You'll be happy to hear that your Roku-made TV does include several audio enhancement settings!
To access these, start streaming a show or movie. Then press the star * button on your remote and choose Sound Settings. You’ll find options like Sound Modes (Standard, Speech, Music, Big Bass) and Customizable Audio features like Volume Leveling, Dialog Enhancer, and Speech Clarity to help tailor the sound to your preferences.
We hope this helps improve your setup. Thank you for sharing your feedback. Happy Streaming! Bernie, Roku Customer Advocate
Affordable & Easy To Use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, it's great to have a versatile smart tv with everything built in rather than relying on an Amazon Fire stick or another streaming device. Snappy, easy to put together (although I recommend getting a sturdier base for the TV).
I would recommend this to a friend