Customer Ratings & Reviews
- Model:
- 65R6A5R/65R6AX
- SKU:
- 10736429
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
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||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV keeps blacking out and I am going to return it this week it is defective but it's a very bright picture
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. Hopefully you have received your TV and are now up and streaming! We appreciate you choosing Roku and if there is anything we can assist you with regarding your new TV, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Backlight died after 9 months.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV since March 16, 2024. The TV screen will now just cut to no backlight. Roku support advises to factory reset, which makes it work for ~45minutes, then back to no backlight again. Do not recommend if you need a TV that last more than 9 months.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Justine, thank you for your patience and understanding. We want to assure you that this behavior is not considered normal. We've seen that you've been in contact with our support team, and we recommend reaching out to us again for further assessment of this issue at http://support.roku.com/contactus. Together, we will resolve this matter.
Thanks!
Roku Customer Advocate
222
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1111¹1112222221233453343333455556778yt43et65ttrftrtt
I would recommend this to a friendRoku 65in tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a nice picture, but after a couple of months it would go dark. Even though I have total tech, Best Buy does not service Roku tvs. Roku did replace the tv and had a new one delivered and installed.
No, I would not recommend this to a friendSOMEONE PLEASE HELP US
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is HORRIBLE. It stopped working two weeks after we got it!! I bought it for the gym in our clinic and it needs to work. I called multiple times and could not get any assistance. I have been a Best Buy Total Member for years and I was told it covered repairs, yet when I called, I was told I needed to mail a 65" TV to the MANUFACTURER!! That is not a solution! I always get wonderful service at the Best Buy in Austin so I do not know what is going on it Corpus. The TV only works if you enter some weird code combination on the remote and it goes out 10 times a day. It is less than a year old and it will not come on at all.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Christine, we would like to thank you for choosing Roku products. This is not the kind of experience that we would like to offer to our valued customers, and we want to learn more about your experience. Please contact our support team for further assessment on this matter at support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and we look forward to working with you.
We look forward to getting you back up and streaming!
Roku Customer Advocate
Horrible employee named Dennis
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. The person that works at the Gilbert location named Dennis is an absolute ridiculous person. I bought multiple multiple TVs from the Chandler location and they’ve helped me load it in the car every time that I’ve gotten it he said that he couldn’t help me do it because we had to lay it on its back. Turns out I didn’t have to, but when he brought it out to the car, he just dropped it off in front of my car and didn’t even help me. It’s like that the gives today’s work are really bad name
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi PatS, we’re glad to hear that the TV is great, though we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback and we encourage you to contact their team directly here https://www.bestbuy.com/services/presales/contactus/education?contact. Happy Streaming! Roku Customer Advocate
Not Worth the Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the first set replaced after 1 week. The second unit is starting to have the same problems of dropping internet connection and or the soundbar. Not really worth the money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi George, thanks for sharing your input! We’re here to help; please know that connection errors can appear for several reasons, stopping media playback and sometimes affecting the performance of the Roku device. Some of the most common issues are: A poor Wi-Fi signal can freeze playback or cause performance problems. A power or router outage may temporarily interrupt service. You can refer to this FAQ on how to fix your internet; https://support.roku.com/article/21332781083287. If the issue persists, contact us at support.roku.com/contactus. We hope you can get back to streaming soon! Roku Customer Advocate
Not Happy!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home, no screws were included to mount on the wall. It says on the instructions that they are included, so not off to a good start. Went to Ace Hardware and the size we bought didn’t work. Went back to Best Buy in Cuyahoga Falls and we are told the mounting screws are not included. We had to pay $20.00 for a box of 80 universal mounting screws and the size we need is not in there. Talk about frustrated, this is the most ridiculous thing ever!!! So another trip out to find the stupid screws we need tomorrow, which absolutely makes no sense at all!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Paul, we're sorry to hear about the inconvenience you've experienced and want to clarify a few things to assist you further.
The screws included with the instructions are meant for attaching the TV's feet stand. For wall mounting, this TV conveniently adheres to a 400 x 300 mm VESA pattern. The screw size and hole depth you'd need for a VESA compliant wall mount are M6*16 mm. Unfortunately, wall mount screws are not included as different wall mounts may have their specific requirements. However, with the provided VESA pattern and screw specifications, you should be able to find the right screws for mounting!
We appreciate your feedback, and we'll work on making this clearer in our documentation. Please let us know if you have any more questions or concerns. Thanks! -Roku Customer Advocate
Room to improve.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is just okay. Processors are slow. Don't expect the eARC to work the way you want; the TV "decides" the audio passthrough sent to your AVC, so it's not true passthrough. Very many issues using AppleTV app with Roku TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nicholas, we appreciate your feedback. We're sorry to hear that you're having some issues with eARC passthrough. You can configure various surround sound settings by navigating to Home > Settings > System > ARC. We offer more details online: https://support.roku.com/article/360050643353#section-4.
If your AppleTV+ issues persist, please contact us at support.roku.com/contactus so that we can assist you directly.
Thank you!
Roku Customer Advocate
DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this TV just a little over a month ago and now it is not working. There is sound but no picture. We have to try to get a resolution from the manufacturer. Super frustrating. DO NOT BUY THIS TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we appreciate you sharing your experience. If you haven't reached out to our support team yet, we're here and ready to dive into this with you. Drop by support.roku.com/contactus and an agent will be with you shortly. We're committed to ensuring you get up and running smoothly. Thanks! -Roku Customer Advocate.
Terrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 30 days this tv went black screen every 20-30 minutes. Now having to deal with mfg since the geek squad plan I bought is no good at this stage of tv life. The tv worked great until mess than 10 days past the BB return policy of 15 days. No help from BB and chat bot and agents are apparently not authorized to do much except offer kind words. It has been an unpleasant experience all the way.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for letting us know. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was not much lower than originally listed new. Picture is a bit grainy/fuzzy could be more crisp.
I would recommend this to a friendGood if you don’t need to go through the settings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tv but i don’t that you don’t have and advance menu you Can you’d mess around with vasir things
I would recommend this to a friendStay away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 3 long days, roku system is nice and easy but nothing but issues, not connected, then getting stuck on updating, and then freezing up and can’t do any thing. Was warned by worker to go a different route but wanted to roku system. Very disappointed! Took it back.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thank you for taking a moment to share. We’re sorry to hear of the experience when using your new Roku-branded TV and we’d like to learn more. Please visit us online at support.roku.com/contactus to get connected with an agent. Your feedback is very important to us and we’re eager to assist.
Your feedback is very important to us and we hope to hear from you soon!
Roku Customer Advocate
Roku tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor color contrast, poor sound quality. Tv glitched 3 weeks after purchase (picture distortion with red burnt appearing faces. Text pixels were unreadable.
No, I would not recommend this to a friendBuy At Your Own Risk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked great the four times I used it. Then, after owning it for 20 days it decided it didn’t want to turn on anymore.
No, I would not recommend this to a friendGood while it worked.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well we really liked it until it went black and won’t do anything after 1 month. I’m in the process of hopefully getting it replaced by Roku since the return time was over. So far missed the call and they didn’t email me like they said.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kelly, thanks for your feedback. This is not considered normal behavior and we can see you've been working with our support team this week. Rest assured, we're working to get this resolved for you, and we appreciate your patience. Please check your email inbox for further instructions. -Roku Customer Advocate
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A pixel was out having to deal with roku instead of being able to just return it to the store even though it was within the 30 day return period
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and 4 months after purchase andnow i am having problems with sound. Geek squad not aloud to fix rokus so i could not get the extended warranty
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. If you haven't already, try adjusting settings to tailor the audio settings to your liking. Within Settings, you'll find options to change, such as sound modes, speech clarity, and volume modes, that can be used to fine-tune your listening experience. If this issue continues, please visit us online at http://support.roku.com/contactusto get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Defective TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best But sold me a defective TV. I purchased this TV this past February, only to work for about 8 months then it stopped working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Melissa, thank you for sharing it with us, and we appreciate your feedback. We are ready to address your concerns and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate