Customer Ratings & Reviews
- Model:
- 65R6A5R/65R6AX
- SKU:
- 6536734
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, ease of use, and value for the price of the 65" Class Plus Series QLED 4K Smart RokuTV. Many appreciate the user-friendly Roku operating system and the convenient rechargeable remote. While some users experienced issues with backlight and internet connectivity, the overwhelmingly positive feedback centers on the excellent picture quality and overall ease of use.
This summary was generated by AI based on customer reviews.
Great value for the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 55" Smart TV with this 65" Roku TV. Installed easy, setup easy, and it is quick and crisp. Great value for the money.
I would recommend this to a friend- Pros mentioned:Picture quality
Great quality of the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with my purchase since I was able to have the Spectrum app for my cable services. Had purchased a TCL Google TV and it didn't have the capability to download it. Picture and sound quality is great!
I would recommend this to a friend - Cons mentioned:Backlight
Very disappointed in Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV to replace an Insignia Roku TV that had the backlight go out. That was a great TV and always worked as expected. I erroneously assumed that a TV actually made by Roku would be even better...you know what they say about assuming... I have had nothing but trouble with this TV. Settings randomly change, channel randomly changes, it turns itself off mid program, the glitches go on and on. "Some" of the bugs appear to have been corrected with the latest update, but we'll see. As for the highly touted (by Roku) voice remote that came with the TV, it is junk. After 2 months of use, it refuses to stay paired with the TV. If I want to use it, I have to re-paired it multiple times daily. Customer 'support' has been useless - they even told me to contact LG!! What the?? After I told them for the umpteenth time that it is a Roku TV allegedly made by Roku, they (via Twitter messaging) told me to contact Roku! I was already chatting with Roku support. I went on another site to just buy a new remote today, and read the reviews for the voice remote pro, apparently I am not the only person to have the remote refuse to stay paired after a short amount of use. I would think this is a known problem, they would actually make right, obviously they won't. Roku use to have excellent customer support and products, I have touted their products for years. I can no longer do that. I can not recommend their products anymore.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Terry, thank you for sharing your feedback. This is certainly not the kind of experience that we'd hope for you to have. We can see you've been working with our support team and a member of our escalation team has taken over your case. Rest assured, we're working to get this resolved for you, and we appreciate your patience. Please check your email inbox for further instructions.
We look forward to getting you up and streaming!
Roku Customer Advocate
- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV. Easy to operate and great picture. Geek Squad installed our TV and were very knowledgeable and polite.
I would recommend this to a friend - Pros mentioned:Picture quality
Seemless ROKU Integration
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. A great picture for sure. But the full Roku integration, including sound bar, makes this such a low maintenance, high quality TV.
I would recommend this to a friend I would not buy the Best Buy Service Plan!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are pleased with the TV, but we thought if we had a problem hooking it up, that someone would come to the house & help us. We had a problem with connecting the TV to the modem and we called Best Buy and they told us they could not help us because we had a 1 year warranty with Roku. Best Buy placed a charge of $191 on our credit card for the service warranty to help us with Service, so we wasted that money. We made about 10 calls to Best Buy and Roku & we could not get it to work. Finally after a week, my husband figured out how to connect them himself. I have called & cancelled our Best Buy extended warranty, because we couldn't even use it for a year. We should have been told we could not use it until the factory warranty ran out. I feel that is deceptive sales!
I would recommend this to a friend- Pros mentioned:Picture quality
A Little Overwhelming..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first large screen TV and I was impressed. I'm still learning how to navigate since there are more stations selections than I can handle.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV, but first one was defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a great picture and Im enjoying it for gaming. However the 4 stars is for getting a defective one out of the box for my first purchase and going through the hassle of returning a 65 inch TV when you would expect a brand new one to work fine the first time!
I would recommend this to a friend Good For Price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Needed one for my living room and it accommodates just fine.
I would recommend this to a friend- Pros mentioned:Ease of use, Price
Trouble with audio to soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio issues connecting to a soundbar. Overall Roku is easy to navigate, brings all apps together which lead me to this TV, plus a decent price. However, I have swapped soundbars, HDMI cables and audio to the soundbar repeatedly cuts out, switching back to TV speakers (depending upon settings), I have updated software and done everything possible but have no assurance yet this TV will be replaced even though I am Total Tech Member and it should be under warranty.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Michael, thanks for sharing your feedback with us. This sounds a bit unusual, and hopefully, Best Buy was able to assist you with an exchange. We appreciate you choosing Roku and if there is anything we can assist you with down the road, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Review for the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. No complaints, easy set up, and fit perfect for my room. I needed an upgrade and this was the perfect TV and there are free movies already on it!
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, Looks awesome and so fast! I love me any ROKU tv :)
I would recommend this to a friend- Pros mentioned:Tv quality
Great value for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Gets plenty bright! Is it the best tv out there? No,but if you want a step up from a Lower end model this is great!
I would recommend this to a friend - Pros mentioned:Ease of use
Works Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device works great, and was very easy to install. I bought it so we could use the same app to control both tv's (other tv has a Roku stick). Only complaint is that private listening is not available for content originating outside of the tv (in our case an xbox)
I would recommend this to a friend Best Buy means just that...Best Buy. Love our new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our new tv. Best buy had the best price for the tv we were looking for! Love Best buy! Awesome Customer Service!
I would recommend this to a friend- Pros mentioned:Picture quality
Stellar TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great TV for not a lot of money. This is one of the better deals. I’ve purchased in recent years. Vibrant colors. Easy connectivity all the main features you could need or want. Thanks Best Buy.
I would recommend this to a friend - Pros mentioned:Picture quality
Wonderful TV!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic quality! Great customer service! Thank you!
I would recommend this to a friend - Pros mentioned:Picture quality
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality I absolutely love this tv, I have always been a fan of Roku products so I was super excited when they came out with these tvs! Definitely recommend!
I would recommend this to a friend - Pros mentioned:Tv quality
Perfect Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and Value for Extra Bedroom TV for Guests
I would recommend this to a friend BD Present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is in very good working condition. It was a Birthday present for my son.
I would recommend this to a friend