Customer Ratings & Reviews
- Model:
- 65R6A5R/65R6AX
- SKU:
- 6536734
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality, ease of use, and value for the price of the 65" Class Plus Series QLED 4K Smart RokuTV. Many appreciate the user-friendly Roku operating system and the convenient rechargeable remote. While some users experienced issues with backlight and internet connectivity, the overwhelmingly positive feedback centers on the excellent picture quality and overall ease of use.
This summary was generated by AI based on customer reviews.
New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A Christmas gift for my daughter and she loves it .thank you
I would recommend this to a friendRoku tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like my Roku tv. Only thing is I can’t get my remote pro to voice pair….and stay.
I would recommend this to a friendGreat picture if you like a black screen
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used many Roku products over the years and have loved them. This tv started great, but after a few months of use the picture will go black while the sound still plays. Nothing other than powering off and on will bring the picture back. After a google search this doesn't appear to be an uncommon problem. I've called Roku three times and each call involves some basic troubleshooting with the tease that if it happens again a replacement is likely the next step. Being a Total Tech member is NOT a benefit either....well, maybe it will be in 6 months when the manufacturer warranty expires. Very disappointed in Roku and Best Buy and will definitely be cancelling my Total Tech Membership.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Todd, thanks for letting us know about your experience. This is not considered normal behavior, and we would like to help. As a quick tip to fix this issue, ensure your device has the latest software version. The newest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. If the issue persists, please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is essential to us, and we’re eager to help. Thank you! Elmer, Roku Customer Advocate
Great Budget Smart TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a budget smart TV, this is actually a great product. Super bright and looks great for the price.
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful TV for the money, brightness levels and HDR are amazing
I would recommend this to a friendSUPER TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, lots of connections and great options for viewing
I would recommend this to a friendDidnt last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My picture is going out, and the screen cuts off. It isn't even 2 years old. I loved it in the beginning but now......i need a new tv that wasn't in the budget.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tenshi, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Roku Customer Advocate
- Cons mentioned:Internet connectivity
I will not recommend this TV
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consistent issue connecting to the internet. I have to restart the TV every time for it to connect. All other TVs in my house has no issues. Some other people here has mentioned similar issues. It's super annoying and I will not recommend this TV to anyone.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
TV lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such an upgrade from my previous television. I'm enjoying it a lot.
I would recommend this to a friendGood basic tv with Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price-quality ok. We have also oled as a reference. So bar is high.
I would recommend this to a friend- Cons mentioned:Backlight
Backlight died after 9 months.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV since March 16, 2024. The TV screen will now just cut to no backlight. Roku support advises to factory reset, which makes it work for ~45minutes, then back to no backlight again. Do not recommend if you need a TV that last more than 9 months.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Justine, thank you for your patience and understanding. We want to assure you that this behavior is not considered normal. We've seen that you've been in contact with our support team, and we recommend reaching out to us again for further assessment of this issue at http://support.roku.com/contactus. Together, we will resolve this matter.
Thanks!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my new tv!!! Everything I wanted in a tv
I would recommend this to a friendPurchase of TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was delivered by the Geek Squad. They did a great job
I would recommend this to a friend222
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1111¹1112222221233453343333455556778yt43et65ttrftrtt
I would recommend this to a friendTerrible Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 30 days this tv went black screen every 20-30 minutes. Now having to deal with mfg since the geek squad plan I bought is no good at this stage of tv life. The tv worked great until mess than 10 days past the BB return policy of 15 days. No help from BB and chat bot and agents are apparently not authorized to do much except offer kind words. It has been an unpleasant experience all the way.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for letting us know. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
- Pros mentioned:Picture quality
Roku 65in tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has a nice picture, but after a couple of months it would go dark. Even though I have total tech, Best Buy does not service Roku tvs. Roku did replace the tv and had a new one delivered and installed.
No, I would not recommend this to a friend SOMEONE PLEASE HELP US
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is HORRIBLE. It stopped working two weeks after we got it!! I bought it for the gym in our clinic and it needs to work. I called multiple times and could not get any assistance. I have been a Best Buy Total Member for years and I was told it covered repairs, yet when I called, I was told I needed to mail a 65" TV to the MANUFACTURER!! That is not a solution! I always get wonderful service at the Best Buy in Austin so I do not know what is going on it Corpus. The TV only works if you enter some weird code combination on the remote and it goes out 10 times a day. It is less than a year old and it will not come on at all.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Christine, we would like to thank you for choosing Roku products. This is not the kind of experience that we would like to offer to our valued customers, and we want to learn more about your experience. Please contact our support team for further assessment on this matter at support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, and we look forward to working with you.
We look forward to getting you back up and streaming!
Roku Customer Advocate
- Pros mentioned:Tv quality
Horrible employee named Dennis
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great. The person that works at the Gilbert location named Dennis is an absolute ridiculous person. I bought multiple multiple TVs from the Chandler location and they’ve helped me load it in the car every time that I’ve gotten it he said that he couldn’t help me do it because we had to lay it on its back. Turns out I didn’t have to, but when he brought it out to the car, he just dropped it off in front of my car and didn’t even help me. It’s like that the gives today’s work are really bad name
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi PatS, we’re glad to hear that the TV is great, though we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback and we encourage you to contact their team directly here https://www.bestbuy.com/services/presales/contactus/education?contact. Happy Streaming! Roku Customer Advocate
Not Happy!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv home, no screws were included to mount on the wall. It says on the instructions that they are included, so not off to a good start. Went to Ace Hardware and the size we bought didn’t work. Went back to Best Buy in Cuyahoga Falls and we are told the mounting screws are not included. We had to pay $20.00 for a box of 80 universal mounting screws and the size we need is not in there. Talk about frustrated, this is the most ridiculous thing ever!!! So another trip out to find the stupid screws we need tomorrow, which absolutely makes no sense at all!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Paul, we're sorry to hear about the inconvenience you've experienced and want to clarify a few things to assist you further.
The screws included with the instructions are meant for attaching the TV's feet stand. For wall mounting, this TV conveniently adheres to a 400 x 300 mm VESA pattern. The screw size and hole depth you'd need for a VESA compliant wall mount are M6*16 mm. Unfortunately, wall mount screws are not included as different wall mounts may have their specific requirements. However, with the provided VESA pattern and screw specifications, you should be able to find the right screws for mounting!
We appreciate your feedback, and we'll work on making this clearer in our documentation. Please let us know if you have any more questions or concerns. Thanks! -Roku Customer Advocate
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was not much lower than originally listed new. Picture is a bit grainy/fuzzy could be more crisp.
I would recommend this to a friend