Customer Ratings & Reviews
- Model:
- 65R4A5R/65R4AX
- SKU:
- 6536726
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class Select Series 4K Smart RokuTV. Many also praise its affordability and the streamlined setup process. Positive feedback frequently mentions the vibrant colors and the convenience of a single remote. While some users noted the refresh rate could be improved, overall the response to this TV has been very positive.
This summary was generated by AI based on customer reviews.
Ok for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Realized after getting a second roku tv that its better to just have one. They automatically try to link everything you have on one with the other
I would recommend this to a friendBurnt out in 14 months and limited functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. The screen won't turn on even though you can hear it moving across apps after 14 months of moderate use in a 2 person household. Ignoring that, if you want to cast anything to it, you need the app installed on the TV, which defeats the purpose of casting. It also has a narrower range of apps than other manufacturers. On top of that, the picture quality was subpar.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Gabriel, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Elmer, Roku Customer Advocate
Junk...Shuts off on it's own every few minutes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in June. It started shutting off on it's own shortly after, but was once in a while thing. Not it shuts down every few minutes. Went to BestBuy and been told that I will need to reach out to Roku for warranty....
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Viktor, This is a bit unusual, and we're here to help. It’s possible that the cause of this issue is the Sleep Timer feature being enabled. To check this, press Home, then go to Settings > System > Timer > Sleep Timer, and see if the feature is turned on. Additionally, consider checking the Auto Power features, which can be found in the Power section of the System settings on your TV. To learn more, refer to this link: https://support.roku.com/article/6306527767575. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Didn't even last 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in Oct 2023 and it has already failed. Even though it is cheap and it works great for a year, I'm sure other TVs at this price can last more than two years. The warranty is conveniently for only 1 year and repairs are not covered by best buy unless you pay for the additional coverage/protection. Buyer beware.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Shawn, thanks for your feedback. We appreciate your patience and are sorry to hear about your experience at your local store. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Happy Streaming! Bernie, Roku Customer Advocate
Okay TV, great price when on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent tv for the price. Picture refresh is slower than what we thought it'd be. Synched up nicely with the Roku sound bar - but without it sound was not great quality.
I would recommend this to a friend- Pros mentioned:Picture quality
Good Display | Terrible Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Good picture and multiple inputs. Terrible sound.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi TechDad, thanks for sharing! Please know that you can fine-tune your listening experience in two different ways. First, visit your Roku home screen and navigate to Settings, then Audio. Next, begin streaming a show or movie and while it's playing, press the star * button on your remote. Select Sound settings and navigate through the options to adjust your sound modes, speech clarity, and volume modes.
This should help to tailor the audio settings to your liking. Happy Streaming!
Roku Customer Advocate
Expected better quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Several of my family members have Roku TVs and love them. I decided to give one a try. Granted my TV is in use alot but my back light went out literally in a year. Time for a new tv already.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Timothy, This doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Quit working after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv at the end of March 2025 and here it is August 2nd and the tv no longer works don’t waste your money on this tv buy one that’s twice the price since you will have to replace this junk in 4 months
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Justin, thanks for sharing. This sounds a bit unusual and we'd like to learn more and help troubleshoot this with you. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The television is good. The antenna doesn't work for local networks.
I would recommend this to a friendNot sharp… at all!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely dreadful image quality. It’s supposedly 4k but everything looks 720p. I’ve tried every single picture setting and this TV has an image that’s ridiculously dull. I’ve had 30 year old tube TVs sharper. If someone has a remedy, please let me know. I’ve tried several inputs, various streaming service, every picture setting, and the image still looks abysmal.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Justin, thanks for sharing with us! Did you know that you can customize the picture settings on your TV? Here's how: Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then Picture Mode, and change the picture mode using your remote's left and right buttons. To learn more, refer to this link: https://support.roku.com/article/115007365648. Also, remember that a stable internet connection is essential for Roku TV because it affects your video streaming quality. Please let us know if this helps at https://support.roku.com/contactus so we can help you further.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate
Roku Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was not bad just was not what we expected from Roku. The picture quality was not up to standard in my view.
No, I would not recommend this to a friendNo more Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy customer service is great. Roku customer service leaves alot to be desired TV was junk and Roku wanted me to jump through hoops, I went to best buy and explained the problem salesman said no problem we'll bring you a new free replacement, I chose a similar LG and it works great.
No, I would not recommend this to a friendIt will do the job.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a decent tv for the price. You get what you pay for. It has an ok picture. Its ok for games.
I would recommend this to a friendTerrible Customer Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer experience a disaster. Purchased online on Friday. All weekend I get updates that it’s coming on Monday. Monday morning I get a text saying delivery is 2 stops away. Then later on they prompt me to make a delivery appointment with the earliest available being on Thursday. I cancel the order and place a buy online curbside pickup and order for the same day - ready in an hour. Three hours later I drive to the store, there’s 30 Best Buy employees on their phones not doing a thing in the store. I ask the customer service desk if they can get the TV. They say they couldn’t and my order is in process. I have them cancel that 2nd order. I walk 40 feet away, grab the same TV myself and take it to the register and pay for it myself, take it outside to my car and load it up myself. What a joke of a customer proposition. The TV was only in stock at Best Buy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Joshua, we're sorry to hear about your disappointing Best Buy delivery experience. This kind of feedback is important to our team in partnership with our retailers and we appreciate you sharing. We're looking forward to hearing about your experience with our product once you have it setup at home.
Thank you for taking the time to share your thoughts and Happy Streaming!
Roku Customer Advocate
Backlight failure less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lasted just 22 months. The backlight failed. I’m replacing it with a different brand. This is a known issue with Roku tvs.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kay, thanks for letting us know about your experience. It's clear that this isn't the standard we aim for, and we would like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
BUY ON AMAZON INSTEAD. HORRIBLE EXPERIENCE.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought new online. picked it up. came home and realized there is no manual, tv stand, remote. Realized they gave me a open box. called customer support, he starts blaming me for not checking. Uh. how would i know what a open box looks like, looked brand new to me. guy starts giving me major attitude. worst experience ever.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there, we're sorry to hear about your experience at your local store. We would like to extend our assistance to properly address this issue. Please contact us at https://support.roku.com/contactus so we can make things right you.
We're looking forward to doing business with you,
Roku Customer Advocate
Never again will I buy best best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased at Ocala store on 09/13/2024 and when it was plugged in, screen display was nothing but lines. Defective tv, from the box, screen isn’t broken but displays only lines. Tried to contact store, can’t speak to any person, we also purchased 77” Samsung Oled tv at the same time, we haven’t yet removed from box as waiting for wall mount, but honestly may return it as well as now I’m hesitant to purchase Best Buy products and customer service is non existent with live person from the actual store ourchased.
No, I would not recommend this to a friendGarbage!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of garbage. Not even a month later, got the black screen. Best Buy can’t fix it because Roku doesn’t supply them with parts. Roku won’t fix it because they said it’s a hardware problem and they only fix software. Worst tv and customer service
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tim, this is certainly not the kind of experience that we'd hope for you to have and we want to help. Please email our team at customer.advocate@roku.com and mention this review so that we can assist you directly. Rest assured that these Roku-branded TVs are the first TVs in our lineup where we are the manufacturer of both the hardware and the software. We're eager to assist! -Roku Customer Advocate
you get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.literally bumped into a few weeks after purchasing and it deep scratched the TV screen!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We’re sorry to hear about this and we’d like to help. Please contact BestBuy directly or take it back to your local location and request an exchange. We hope you can get your replacement soon! Thank you! Elmer, Roku Customer Advocate
HD content on this TV is not a good picture.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware there is very little 4K/UHD content out there so if you are expecting a 65 in TV with excellent UHD picture you will be disappointed watching HD content. Fact is my 8 year old 43 inch Insignia 1080 HD has a better picture than this 65 with HD content. I read that it is supposed to "upscale" HD content but I do not see it. I am returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing with us! Did you know that you can customize the picture settings on your TV? Here's how: Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then Picture Mode, and change the picture mode using your remote's left and right buttons. To learn more, refer to this link: https://support.roku.com/article/115007365648. Also, remember that a stable internet connection is essential for Roku TV because it affects your video streaming quality. For further assistance, let us know at https://support.roku.com/contactus.
We appreciate your feedback. Happy Streaming!
Roku Customer Advocate