Customer Ratings & Reviews
- Model:
- 65R4A5R/65R4AX
- SKU:
- 6536726
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class Select Series 4K Smart RokuTV. Many also praise its affordability and the streamlined setup process. Positive feedback frequently mentions the vibrant colors and the convenience of a single remote. While some users noted the refresh rate could be improved, overall the response to this TV has been very positive.
This summary was generated by AI based on customer reviews.
Bad Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience ever. The new name should be worst buy. The tv hss terrible quality volume issues. Tv looks small old and crappy. No help whatsoever. Horrible customer service. Horrible employees all around. They couldn't even figure out how to give me a warranty. Had nothing but trouble and issues.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for letting us know, and we're here to help. As a quick tip, please ensure your Roku TV runs the latest software version. The newest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. Also, you can customize the sound settings to suit your preferences. If you want to learn more, refer to this link at https://support.roku.com/article/226802507#section-2. Let us know if the issue persists at http://support.roku.com/contactus
Thanks!
Elmer, Roku Customer Advocate
Read the reviews on the manufacturer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set stopped working after 59 days. I have another Roku tv made by another manufacturer that has worked very well for several years now.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help. Have you had a chance to contact our customer support team? Please get in touch with us directly at support.roku.com/contactus so that we can assist. Your feedback is very important, and we're eager to help. Thank you! Roku Customer Advocate
Frustrated!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one for my mom for Christmas. My uncle hooked it up and it showed a picture for a minute and then went blank. I returned that and delivered another one that wouldn’t turn on! We bought circuit breakers, called Geek Squad and Roku to no avail. So I ordered a different brand
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Thomas! Thank you for your patience and understanding, and for taking the time to share your thoughts with us. We're sorry to hear that things didn't work out, but we truly appreciate your feedback. If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Thanks again! Elmer, Roku Customer Advocate
Great TV but having problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume keeps dropping out on streaming channels but noises with use of remote still on TV. Needs to be restarted to restore sound. Had it less than a month
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tom, this sounds unusual, and we're here to help. Please visit us online at support.roku.com/contactus to contact our customer support team. Your satisfaction is our priority. Thanks! Bernie, Roku Customer Advocate.
Terrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first TV the inside was damaged. I brought it back they said they would take it once as an exchange but not a return. They also would not price match the price I got it for originally first they send you damaged items than charge you more. Terrible service
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tiffany, thank you for sharing your thoughts. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will definitely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
Not worth your time
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV just turned one year old in November and the colors in the screen just all went to shades of blue. It had always done some weird shading when flipping channels but this is totally unacceptable. I’ve had televisions last ten years without issues. Inferior product!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Elan, thank you for sharing. It's clear that this does not meet our standards. Could you please follow these steps? Play any movie or show on your Roku TV, then press the Star (*) button on your remote to open the TV Settings menu. Select Picture Settings, then select Picture Mode, and change the picture mode using the left and right buttons on your remote. To learn more refer to this link https://support.roku.com/article/115007365648. After doing this step, if the issue persists, let us know at https://support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Buyer be aware.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once set up, the TV had been damaged. It did not work. The customer service was rude & inappropriate. All the clerks were men! Bad experience all around.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cathy, thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://corporate.walmart.com/about/contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
TV picture terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had this TV over a month and the picture went out. Everything is showing red or blue or black on 95% of the channels. The only time I can get a good picture if I am watching a black and white movie. Put in a work order and did not here back from you all. Called the exchange # on 2/12 and received good service. I have a new TV scheduled for this Friday.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for your feedback and for sharing your thoughts. We appreciate you contacting our support to help you with this. We hope that the new unit will give you the best Steaming experience. Should you have a question about your Roku? Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Roku Customer Advocate
Don’t Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV a little over a year ago, screen completely black with sound unable to find a way to fix very disappointed in this purchase would not recommend any type of Roku Tv. Of course it’s just over the manufacture warranty.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dan, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Unsatisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would never buy another t.v from here again. The t.v was defective upon arrival at my home. It took me about 3 weeks for me to get my refund and thats only because i brought the the t.v back myself.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Danielle, thanks for sharing. We understand how you feel. If you would like to share your experience, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
Really bad twice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought a Roku TV would be awesome. It wasn’t. 1st one had a bad screen, brought it back and got a replacement. It also had a bad screen. Never will buy another Roku tv.
No, I would not recommend this to a friendReplacement On The Way
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using for only five times the unit stopped working. Call the Roku support and a replacement is on its way.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nomad, Thanks for sharing! We appreciate you contacting our support to resolve the problem by replacing the unit. If you have questions or issues, contact our Roku Tech support team, who will assist you.
We hope you get back to streaming soon!
Roku Customer Advocate
not as good as some other manufacturers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning this and getting a panel of a different brand which was higher quality. Added a roku stick for that tv
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JohnsonL, thanks for sharing your input! We’re sorry you experienced it this way and we value your feedback. Thank you for considering Roku for your shopping.
In the meantime, if you need any help or have questions about your Roku Streaming Stick, you can contact us at support.roku.com/contactus so that we can assist. Happy Streaming! Roku Customer Advocate
Works for 1 year only
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only need a TV to work for 1 year, this one is for you. This TV lasted 1 year and 2 months. Factory warranty is for 1 year. Do not waste your money on this TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nicholas. Thank you for reaching out and sharing your concerns. I understand how frustrating it can be when things aren’t working as expected. Have you had a chance to contact our customer support team? We genuinely want to assist you and work together to resolve this issue.
If you would like to connect with an agent, please visit support.roku.com/contactus. Your feedback means a lot to us, and we’re here to help in any way we can. Thanks! Roku Customer Advocate
65 inch Roku tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv less than 2 years ago and tv has stopped working
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Victoria, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! BernieRoku Customer Advocate
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy, worked great until the backlight went out. 1 year and 9 months later. JUNK! Do not buy!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Shelly, thank you for informing us about the issue. It's clear that this does not meet the standard we aim for. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Garbage open box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage TV went out 3 months after purchase outside the return window... Now im stuck with a non fucntioning brand new tv!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Kibam. Thanks for letting us know. We appreciate your patience with this matter. This is not the kind of experience that we want you to have. We want to help you troubleshoot the TV. Please contact us at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
Cuts out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It cuts off in the middle of movies and shows. I wanted to exchange it but I think I’m passed the time. Very disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Danielle, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please reach out to our support team so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Ripoff
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lasted 13 months, would not recommend. Wasted my money, TV is broke. Not only that it quit during the Superbowl.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Hunter. thanks for letting us know your experience! Have you had a chance to contact our customer support team? Visit us online at support.roku.com/contactus to know if you are eligible for replacement. We hope you can get back to streaming soon! Bernie, Roku Customer Advocate
Meh quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great for the price. Picture quality is poor
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ahmed, Thank you for letting us know and for sharing this. This is not the kind of experience that we would like to offer. As a quick tip to improve the picture quality could follow this step. Try to play any movie or content press the * star button>Select Picture Setting>Picture Mode>Change the picture mode using the left and right buttons on your remote. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/115007365648 If you still need assistance, don’t hesitate to reach out at http://support.roku.com/contactus to get in touch with our skilled support representatives. Your feedback is very important to us, and we’re eager to assist you.
We're looking forward to working with you,
Roku Customer Advocate