Customer Ratings & Reviews
- Model:
- 65R4A5R/65R4AX
- SKU:
- 6536726
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the superb picture quality and ease of use of the 65" Class Select Series 4K Smart RokuTV. Many also praise its affordability and the streamlined setup process. Positive feedback frequently mentions the vibrant colors and the convenience of a single remote. While some users noted the refresh rate could be improved, overall the response to this TV has been very positive.
This summary was generated by AI based on customer reviews.
Not working after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My t.v stop working after a month I don’t know what’s wrong the power light is on but won’t come on.. is there anyway I can get a switch? Thanks
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Brady, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Never again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not make it 2 yrs. Started my day to find the DOA. .
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi David, this sounds unusual, and we're here to help. Please visit us online at support.roku.com/contactus to contact our customer support team so that we can assist you with this. Your feedback is essential to us, and we're eager to assist. Thank you! Elmer, Roku Customer Advocate
Overpriced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv less than a year and the picture and sound have already gone out on it. This brand is not worth the price!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Shannon, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Defective tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Roku 65’ Black Friday. The tv screen went blank but it has a sound. Trying to contact Best Buy for return
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Belle, thanks for letting us know about your experience. This isn't considered normal behavior, and we would like to help. Please visit us online at support.roku.com/contactus to connect with our support team, who will guide you through a troubleshooting step. Together, we will sort this out.
Looking forward to working with you!
Elmer, Roku Customer Advocate
Wouldn’t recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has already quit working. It was a nice TV while it lasted
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ashley, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Only lasted 3 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for three months and screen stopped working. The tv has barely been used and the screen is already broken.
No, I would not recommend this to a friendbummed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.out of stock did not get the tv real bummer they sold more than they had
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi David, thank you for sharing your thoughts. We understand how you feel. If you would like to share your experience with the store, please contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will certainly appreciate your feedback. Thanks again! Elmer, Roku Customer Advocate
No TV ever showed up…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have not received my tv. It was ordered almost 2 months ago.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Glynn, thanks for sharing. We’re sorry to hear that Best Buy’s shipping was delayed but hopefully you have received your TV and are now up and streaming! We appreciate you choosing Roku and if there is anything we can assist you with regarding your new TV, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate
Screen Failure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed in under 1 year on a basement TV that is only used on the weekends.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jason, we’ve got you covered! Visit us online at support.roku.com/contactus to chat with an agent who can assist. Your feedback is crucial to us, we'ree're eager to help. Thanks! Roku Customer Advocate
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy's installation team nvr showed up for my appointment, no call , no show, no Tvs no email, no yext msg. This seems to be the new normal for Best Buy these past 2 yrs, always rescheduling & products not available after you purchase them.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're terribly sorry to hear about your experience, Robert. Have you had a chance to connect with Best Buy directly? They'll be able to assist you in getting your installation rescheduled.
Once your new TV is installed, if you have any questions about the Roku platform, we'd he happy to assist you at support.roku.com/contact us.
Happy Streaming!
Roku Customer Advocate
TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POORLY MADE FIRST TV OVERHEATED SECOND PIXOLATED. BAD BATCH.
No, I would not recommend this to a friendsucks after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.started picture problems just past 1 year warrenty
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for sharing your input! You can improve the quality of the pictures on your TV. Your Roku TV system has multiple preset picture modes that adjust the image's appearance to suit your preferences and viewing environment. You can check this FAQ: https://support.roku.com/article/115007365648. Need help? Contact us online at support.roku.com/contactus. Your feedback is important to us, and we’re here to help. Happy Streaming! Bernie, Roku Customer Advocate
Bad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV did not work. Attempted to exchange, but store would not remove from mount and put new one up unless I paid for installation. I had my handyman put the original TV up as I am disabled.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Tammy, your feedback caught our attention. If you haven't reached out to our support team yet, we're here and ready to dive into this with you. Simply head over to support.roku.com/contactus and let one of our agents guide you. We value your input and we're here to assist. Stay connected, Roku Customer Advocate.
Naa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too old. Grand maa tv. Not for new generation tvs.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Umer, we are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at support.roku.com. support.roku.com. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
- Pros mentioned:Picture quality
65" Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had a 55" TCL Roku t.v. and it hardly lasted a year, was not happy. I was extremely interested in the fact that Roku was starting to manufacture their own televisions, so we bought this 65" and just wow. The screen is so crisp and vivid, the home screen works quickly, no lagging. The fact that it's made by Roku rather than being just powered by Roku, but made by someone like Onn or TCL was really the selling point for me. It had the normal amount of HDMI ports, four if I'm not mistaken, and the normal USB port. It has a headphones 3.5mm jack, an LAN port, an Optical port, and a coax hook up for an antenna. It also has a HDMI E-Arc for the television to communicate with the soundbar and still send picture to the port, which would work flawlessly with the Roku Smart Soundbar, I'm sure. The feet of the t.v. are super easy to install, the setup of the t.v. is also rather easy to navigate. This particular model also came with "lost remote finder" which I haven't had on the 4 other Roku's, snd as long as you have a smartphone or tablet, you can install the Roku app, and use that as your "remote", just to navigate the home screen to options, locate remote, and it will legit "page" your remote. There's a speaker on the bottom of your remote. It even has different sounds you can use, and all of them are good and loud, what an interesting feature. I literally have nothing bad to say, it starts up very quickly, shuts down quickly, super easy to connect game systems to. Let's just hope the internals of this television last longer than the one made by TCL. As I mentioned before, our 55" TCL didn't last hardly a year, due to the backlight failing for absolutely no reason. 10 out of 10, would certainly buy again.
I would recommend this to a friend Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve unboxed two of these televisions in one day and both had broken screens
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your delivery experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Roku Customer Advocate
Don't buy from Bestbuy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV would not turn on after 4 months. White light would flash but could not get picture.
No, I would not recommend this to a frienddrops streams
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont stream Netflix or Disney + without dropping the movie. Some other apps also. I will not buy another RUKU TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Anthony, thanks for taking a moment to share your feedback with us. The playback issues you mentioned on Netflix and Disney+ sound unusual and we'd like to have the opportunity to learn more. Please visit support.roku.com/contactus so that a member of our team can assist.
Thanks!
Roku Customer Advocate
Straight Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight Failure one year and 15 days into life...
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Jeff. We understand that you have encountered an issue with your Roku Branded TV and we are keen to offer our assistance in gaining a understanding of your concerns. We kindly request that you avail yourself of our online support at support.roku.com for us to thoroughly access this matter. Your feedback holds significant importance to us.
Thanks!
Roku Customer Advocate
65" tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item returned because of cracked screen upon delivery.
I would recommend this to a friend