Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 10497680
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Streaming was great fast internet never lags compared to the firestick, only thing is there’s no volume control and I. Have to pay $10 more for the Roku premium with the tv control.
No, I would not recommend this to a friend Better than you imagine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Became your old tv into a great smart Tv with this small device! You can connect through 5GHz network for fastest download! Amazing option for small price!
I would recommend this to a friendRecommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the product and pick up went smoothly was in and out of the store
I would recommend this to a friend- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and very easy to install also was cheap
I would recommend this to a friend Ok by itself. Better with a friend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this is one of the better options, these overheat occasionally and lockup on Netflix in the middle of certain movies/shows. Go on Amazon and get the Roku TV remote so you can have Roku remote and TV power/volume on the same device. Get the programable one.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Chis, thanks for letting us know about your experience. Please know that it is normal for the device to get warm during use, but if it's excessively hot, it could indicate an issue with airflow or placement; if you see an on-screen overheating message, you should move it to a cooler, more open area. In addition, if you're looking for a remote with power and volume buttons, we recommend choosing our Roku voice remote ( RCA1R ). Cause the Roku TV remote is intended for TV functionality only. You can refer to this link to learn more about the feature on this remote at https://www.roku.com/products/accessories/compare. For further queries, feel free to visit us online at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Get it but upgrade to the one with volume
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well these are always a win. What I didn't think I'd want was a volume button. I was wrong
I would recommend this to a friendmaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a little getting use to, but it works great sure better than having a 70.00 tv service bill.
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my daughters room seems to have all the features I needed
I would recommend this to a friendNot bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works nice. Hasnt really had any problems. The person that rang me up was nice as well
I would recommend this to a friend- Pros mentioned:Streaming
Great Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much better streaming than the version 1 that I was using.
I would recommend this to a friend Borat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! I bought it too it home and used it on my tv.
I would recommend this to a friendRoku Stick remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying Roku this is so cool has many channels!!!
I would recommend this to a friendWorks Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Setup. Compact Design. Excellent Video Quality.
I would recommend this to a friend- Pros mentioned:Ease of use
Lodge owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product for my needs. Seperate lodges on same property made great use of Roku sticks.
I would recommend this to a friend Can’t Connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TCL Roku television. The USB cord doesn’t fit into the HDMI slot on the back of the tv.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Cecelia, thanks for reaching out. Please know that the Roku Express uses two cords to power the device. The HDMI cord plugs into the HDMI port on your TV and the USB power cable goes into the TV's USB port. If your TV is not equipped with a USB port, you can use a power adapter and plug this cable directly into the wall. If your you're still having any troubles getting setup, please contact us at support.roku.com/contactus so that we can assist you directly. Thank you! Roku Customer Advocate
Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in the beginning of December literally just stopped working today
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues and they can determine if your device is eligible for a replacement.
Happy Streaming!
Elmer, Roku Customer Advocate
Stuck on activation page
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculously horrible, to try to watch apps for which you are paying but the medium for accessing the apps is a complete failure.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, SizeCons mentioned:Remote control
Cheap solution to Hi-Tech Dilemma - Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to purchase a streaming platform for our older "Smart TV". Netflix no longer will support our Smart TV platform. We suddenly, one day, couldn't access our Netflix streaming. Needless to say, another "hi tech" aggravation. We reviewed the various streaming choice hardware, Roku seemed to be the best choice for us. The "basic" unit was about $25 and very easy to install/set-up. The remote is compact and very user friendly. One button to get us into Netflix. The Main Unit is small and easy to find a good place to put it. If you purchase this Roku unit, be sure to cancel your "Free Trial" subscriptions BEFORE the "trial end" date, otherwise you'll be billed for it. Oh yeah,...you need to provide a Credit Card to activate this unit. This is a bit annoying, even if you don't want any "pay for" subscriptions or other streaming sources. Otherwise, it's a good price to allow us to use our very well running older Smart TV with out Netflix service. Also, the Roku remote that we purchased (basic unit), does NOT have TV controls, which is fine for our needs. We use the Smart TV remote to control the TV audio, since we've got a sound bar attached to the TV. We only need to Roku remote to activate Netflix. You can also access all the Roku features, if interested, with their Remote. We think this Roku unit is a cheap solution to our problem, without investing in a new Smart TV, or other more expensive streaming platform.
I would recommend this to a friend - Pros mentioned:Ease of use
Simple, Fast, and Perfect for Non-Techies
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was a breeze, and I had Netflix running in minutes. This little device is perfect for anyone who just wants to stream without the tech headache. The interface is super easy to navigate, and even my mom figured it out without needing help (major win!). It doesn’t take up any space, the remote is responsive, and the streaming quality is sharp. If you want quick, affordable access to all your shows without overthinking it, Roku Express does the job beautifully.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Great for Beginners!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently cut the cable TV cord, this is my 1st streaming device. Clear instructions, easy to set-up, basically plug-in HDMI and go! Picture quality is fantastic on my 6-yr old Insignia HD TV. Have used for a week and it's great. Also purchased the remote cover in purple, great buy for the price. High recommend both!
I would recommend this to a friend
