Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 11578546
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Ease of use
Shawn is a great asset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Roku product. It works great and is easy to set up. The cashier Shawn at front was very helpful and proficient
I would recommend this to a friend Survey for ROKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU worked as it should. The HDMI cable fit, but it was the wrong cable for my TV.
I would recommend this to a friendVery Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very basic Roku. I'm using it on a seldom used tv, but for that it does what it needs to do.
I would recommend this to a friend- Pros mentioned:Ease of use
Good roku
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses the WiFi signal often. Works great otherwise. Easy to use
I would recommend this to a friend - Pros mentioned:Ease of use
Michelle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, loved the price and it is very simple to install and use
I would recommend this to a friend Ifu ned a stemng device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid & reliable. Does have a compatibility issue with Spectrum DVR app.
I would recommend this to a friendFulfills basic needs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our fourth ROKU device. Basic functions for our den TV that we don't use that often.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Roku I have purchased. Good product and lots of channels available. Would highly recommend
I would recommend this to a friendGreat, once setup is mastered!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit confusing set-up, but a great, much-lower-cost alternative to the Apple streaming device.
I would recommend this to a friendNo volume control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't realize it had no volume control so you need the TV remote as well.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Millie, we appreciate you choosing our products and sharing your thoughts. Just a quick heads-up, some of our devices come with a Simple Remote. It's a bit basic and doesn't have TV controls like Power and Volume, so you'll need to use your TV remote for those features. Right now, the only device in our new lineup that includes a Simple Remote is the HD Roku Express. Generally, the non-plus(+) Roku models come with this remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have more questions, please contact us at https://support.roku.com/contactus. Happy Streaming! Jessica, Roku Customer Advocate
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for streaming! Only downfall is it uses quite a lot of data since I have it connected to a mobile hotspot.
I would recommend this to a friend- Pros mentioned:Ease of use
Good for streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a fire stick on my other tv and seems to have more options. Easy to use.
No, I would not recommend this to a friend Easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to use when you have another Roku in a different room. Still having trouble, trying to figure it out
I would recommend this to a friendOccasionally has an error but wait it out
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is got the express HD: It works fine when it wants to. There has been times where the device will start to flicker about and then stop. But when it does and you try to select something to watch, an error pops up stating that the hdmi cord is not compatible with the device. The hdmi cord that came with the device is not compatible. I have used different cords and it'll work fine for the time being. From what I read in their forums, you have to purchase a newer cord in order to view videos. It's Roku's end to just modify a code to have it run new and old cords. Fortunately, if you have patience you can sort of wait it out until it fixes itself to view videos. Happened to me at least 3 times out of the month, so I'm not too upset about it. I have one for my parents and they haven't experience this issue at all since 2018 and they're using the hdmi cord that came with the device. But I am only one person, so don't let it deter you
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Works as designed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as designed and easy to set-up. Quick and simple.
I would recommend this to a friend Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my grandson and he just loves it. It saved money on having to get an extra cable box.
I would recommend this to a friendServes its purpose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to say, does what its intended to do. No issues so far, great for any tv who lacks the smart ability.
I would recommend this to a friendIt does the job; makes a reg. TV a smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my Roku Express. We have 3 of them in our house and one in the camper. Have not failed us yet.
I would recommend this to a friend- Pros mentioned:Overall performance
Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful device. Better then paying for box fee with Comcast Monthly.
I would recommend this to a friend "Old"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I have installed it correctly. Was going to try streaming & Spectrum couldn't get it or I couldn't > have given Spectrum back their box! Guess the next step is to purchase an antenna & attach it to tge "smart" tv as I'm so frustrated with the cost of Spectrum vs what you get that I turned of tv part. Will see what bill looks like... Most of the issue is I am not nor do I feel comfortable with all the technology AND I have no one to walk me through or setup.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi, Judy. Help has arrived! We are pleased to offer our assistance with the activation and setup of Hi, @Judy. Help has arrived! We would like to learn more about your experience. Please contact our support team for further assessment on this matter at support.roku.com/contactus to contact our experienced support team. We appreciate your feedback and look forward to collaborating with you.
We're always ready to help!
Roku Customer Advocate