Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
No AC Power Plug Included
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I probably should have done more homework before buying this Roku unit. I purchased it to upgrade an older HDTV. I don't even know if the unit will power up since it DOES NOT COME WITH AN AC POWER CORD! It only comes with a USB power cable. My older HDTV is not equipped with a USB power outlet and neither does any other component in the system I want to use this with. This Roku is not 4K and can only be used with a standard HDTV. As most TVs are 4K these days, that means that this unit will be install primarily on older HDTVs. A product design that assumes the availability of a USB power outlet on TVs that didn't have that feature yet is a fatal flaw. This means that you have to buy an AC adapter if you want to use this unit. Best Buy does not sell this adapter and the Roku website is sold out. This is my first experience with Roku and it is a complete fail on their part. This is the first time I've ever bought a product that wasn't ready to use right out of the box. Forcing people to have to go back and buy an accessory item just to plug the product into an AC outlet is an unforgivable omission and hassle. My first impression of Roku is that they are a rinky-dink outfit too chinsey to supply what you need for their product to work!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bill, thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 rokus to cut down on cable expenses. Wide variety of things to watch
I would recommend this to a friendGreat item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and provides a great selection of tv programs
I would recommend this to a friendbest streaming device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy operating system, great search function that allows you to search along dozens of apps.
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent addition to the TV I have in the bedroom. Able to receive so many more options for TV entertainment.
I would recommend this to a friendBest cheap entertainment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you have reliable internet. Also you need a login from a relatives service provider and you can get the good channels ;)
I would recommend this to a friendROKU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great item for the television. It was also a good bargain if you do not have a lot of money. It is good for the buck.
I would recommend this to a friendExcited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love my new Roku. My last tv had it so I was excited to get it for my bedroom tv
I would recommend this to a friendRoku
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the variety of channels i live in the country and don't have a lot of tv choices so this works great for us
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! Super easy to set up! I like my old tv with the roku better than my smart tv!
I would recommend this to a friendGood basic Roku model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic Roku player, less bells and whistles than newer models but less problems too
I would recommend this to a friendGreat Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever it’s saved me so much money when I had cable and now even more that I got rid of it completely.
I would recommend this to a friendOnline order for pick up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely efficient and easy to order, pick up. Text message of arriving, where to park, etc. is very helpful.
I would recommend this to a friendPractical purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 2nd Roku purchase. Saves us monthly connection fees and we're still able to watch regular shows.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to replace a slow Apple TV. This has a much smoother experience
I would recommend this to a friendEasily installed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product installation by Geek Squad. Took less than 20 minutes.
I would recommend this to a friendBetter than the competition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well for what I wanted it for. 4g phone for hotspot with 1-2 4g bars streams clearly most of the time but it will stream at 1960 looks if it can't get the full hook.
I would recommend this to a friendStreaming Media
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Best Buy product is outstanding just like everything else I purchase. I am a very happy satisfied customer.
I would recommend this to a friendMr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, I have one on every television in my house
I would recommend this to a friendNice!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure if i would like the box it comes with, but it is extremely light weight so i can tuck it behind my TV without issues
I would recommend this to a friend