Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
bad remote right out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of different Roku devices, all have the enhanced remote. This thing comes with a cheaper type of remote that they say only works if you point it right at the device. Mine didnt work under any circumstances. I pointed it at the device, on the device, to the left, to the right, underneath, up above, on top...nothing. new batteries didnt fix it, Could find no way to reprogram it, no button inside to push and make that happen. garbage. I had an older unused Roku remote around the house that i could program to work. That is what I am using for now
No, I would not recommend this to a friendWas not impressed by this particular box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Roku, express, trying to find a cheap way to get some streaming channels into a guest bedroom. It took me three hours to set it up. And then it kept dropping it would never hold a stream. I was advised to buy the top-of-the-line ultra. Has more horsepower and better Internet connection. Will try that next time. By the way return it to Best Buy no problem.
No, I would not recommend this to a friendIt does what it does just fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend spending a little extra on the Roku that has volume control and will turn your TV off and on.
No, I would not recommend this to a friendRoku Express 2022 Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic Roku! Does the job. There are plenty of apps to stream for free out there. I bought these as Christmas presents to replace older models.
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product it just did not work for the purpose I needed which is the AV connection option.
I would recommend this to a friendGood WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TV smart TV with a weak WiFi receiver. I use it to pick up the WiFi signal and it is much stronger than the one which came with the TV
I would recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright. Definitely get the one with volume control on the remote!
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decide to get Roku-Express so I don’t have to pay for a cable box and still have cable.
I would recommend this to a friendTotal Tech customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had purchased the "Roku Express" too since I didn't know which was best. But explanation not given about voice remote on one til after installation. Also, wasn't aware that there could be such a long signal lag before remote would engage.
I would recommend this to a friendStreaming stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as well as I thought I don’t even use it anymore.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Slow to start and volume keeps on changing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it. Slow to start and volume keeps on changing.
No, I would not recommend this to a friend New Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to upgrade our Roku to the newer model as most of the apps won't work on the older model as of Dec 1. This is a great replacement.
I would recommend this to a friendNot what I thought
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t work as expected. Didn’t work well with tv I had. Sitting in drawer for now
No, I would not recommend this to a friendA little concerned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In connecting the Roku, it would not link and a phone number appeared to call for assistance. When I called, it said Roku was now charging for activation? I paid the fee, but quickly discovered it was a scam! Canceled the charge and the credit card. Roku is not available to contact. Not sure about buying one in the future?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, please know that activating your Roku device is always free. Roku has never charged for creating a Roku account, setting up your device, or offering support assistance. Learn more about common questions asked here: https://support.roku.com/article/208757068
If you believe you are the victim of a fraudulent support scam from another company you can report the details at https://support.roku.com/report-scam. If you'd like to speak with an agent directly, visit https://support.roku.com/contactus and select, "Questions about support scams" from the drop down menu. A member of our scam & recovery team will be happy to assist you directly.
Roku Customer Advocate
Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get new apps on your smart tv but sometimes it wont connect to wifi
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Fred, thanks so much for your feedback! You'll want to ensure that you are connecting to a 2.4 GHz wireless network. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible to help with signal strength.
You can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity
This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
To difficult for my pea brain to figure out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning them shortly. Just like your product your reviews input are complicated .
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I made the switch from cable to internet. I regret I didn't make the switch sooner. It does take time to get used to it.
I would recommend this to a friend- Cons mentioned:Remote control
Remote Malfunctioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is not working correctly. Keys stop working.
No, I would not recommend this to a friend A great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great device, Works great and if you have Xfinity you could bring a TV literally anywhere on your property within Wi-Fi range.
I would recommend this to a friendSlow streaming because only supports 2.4 ghz!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the latest apps I would want. Needed 5 ghz so returned for latest upgrade.
No, I would not recommend this to a friend