Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
No ac adaptor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't come with an ac adaptor. It wouldn't work without it. Why are they not providing it with the roku?
No, I would not recommend this to a friendWorked great until it didn't
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan and now it is Nov and has stopped working for me. I did not get geek squad since I did not think it would stop working this soon. It worked great until the end of Oct.
No, I would not recommend this to a friendBad product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Worked fine for a few months and now randomly disconnects from the Internet. Others are having the same problem. All my tablets, laptops, and smart TVs have no issues. Avoid Roku. Don't waste your money!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Merle. We appreciate you sharing! We understand that you have an issue with your device randomly disconnecting from the internet. No Worries! We’re here to help. Have you tried using the mobile hotspot? This tests whether the device or the connections may have the issue. You may also reset the connection to the device by going to Settings > System > Advance System Settings > Network connection reset. Here is an FAQ to reconnect the connection: https://support.roku.com/article/115015760328. If the issue persists, don’t hesitate to contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Happy Streaming! Roku Customer Advocate
Best Buy return policy is 15 days, BTW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Roku, just upset about 15 day return policy at Best Buy. I was inside 30 days… but would not take… look at your receipt closely. I will remember that when buying the next time.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Christopher, thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/support. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
Prefer firestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it’s job most of the time, frequently receive message about power level being low and then won’t work. Not sure what that’s about. Never had issue with fire stick like that.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dave, thanks for your review! It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues: https://support.roku.com/article/217787747
Roku Customer Advocate
- Cons mentioned:Remote control
Unit not able to connect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased signal booster to get better connections but still very slow & constantly buffering. Also not able to control on & off with this unit...
No, I would not recommend this to a friend - Cons mentioned:Remote control
Nice but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need on/off button. Can’t change volume either. Pass unless your love your remote.
No, I would not recommend this to a friend - Cons mentioned:Remote control
No Power or Volume keys? No deal.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous that this does not have keys for power or volume. A Complete dealbreaker so I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We're sorry to hear the remote didn't meet your needs. In the future, if you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Roku Customer Advocate
Waste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a zero if I could. Bought this for older TV. Salesman at best buy said it would work. Did nothing! Now I’ve opened the box and can’t return it. What a waste.
No, I would not recommend this to a friendNot working for Hulu - 2 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another Roku device which I've used for the past 5 years or so. I've never had any issues with that, so I was disappointed when buying the Express to find it glitchy. With Hulu, there has been an ongoing glitch for the past 2 months where adverts interrupt shows, and continue to display over the program. I've also had issues with it crashing when using Sling. Unfortunatly since Roku have not bothered to fix either issue which have been reported to them months ago - I'm returning this and buying something else!
No, I would not recommend this to a friendPlug in missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was too high, considering it DIDN’T come with a thing that you could plug into an outlet, because, I’m not sure how much one of those things go for but, if you don’t know someone close to you that has an extra one they could spare, that’s just another thing you have to buy. I mean, come on - - for $30.00, EVERYTHING you need SHOULD BE included.
I would recommend this to a friend- Pros mentioned:Price
Roku Express
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Offers fewer items than an Amazon Fire Stick. Cheap, though.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Roku, sure, but it's slow, and has no volume control button. Do not buy. Buy Roku express+ instead.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Derek, thanks for your detailed review. We recognize how important it is to allow our users to customize their streaming experience based on unique personal preferences. For this reason, we proudly offer a variety of streaming solutions in our product line.
We even have a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare. We hope that you continue to enjoy your Roku Express+!
Happy Streaming!
Roku Customer Advocate
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and compare vs Fire TV Stick and this is so slow!
No, I would not recommend this to a friendThe worst electronic item I ever bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on previous experience with Roku devices I trusted that this product would be a simple and inexpensive unit for a second tv. When it refused to work I went online and found the majority of this model failed to work right out of the box. This is incredibly stupid for Roku as a company an Best Buy as a retailer to sell such a worthless device. This lack of quality control sharply lowers my opinion of both companies. I will do my homework in the future and avoid Best Buy.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit provides us with the convenience of watching our shows at the push of a button.
I would recommend this to a friend- Cons mentioned:Remote control
Wasted My Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it at all, there is no volume button (or I just don't know how to use the remote).
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi LadyLeo! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
We hope you're enjoying your new Roku player. Happy Streaming!
Roku Customer Advocate
Can't use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tanya Neville, i didn't get thebplug in part. So there fir i can't use it. Because of tjat.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Your Roku Express will include a power cable but not a power adapter. You can use the included power cable to connect your streaming player to the USB port on your TV. This usually will provide sufficient power to your device. If you'd prefer to plug it into a wall outlet instead, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go. Happy Streaming!
I'm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Content protection 2.3 Don't waste your time The solution suggested by Roku was less than helpful
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi William, thanks for sending your review. What specific issue do you have with the TV? We want to learn more and troubleshoot the problem. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
- Cons mentioned:Remote control
Open package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control doesn’t work and Best Buy will not replace the control
I would recommend this to a friend