Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Roku device that does what it should. Just wish it had a power button.
I would recommend this to a friendProduct was defective.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product back to the store. The roku over heated and did not work right. Disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. In the future, if you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Consistently drops its connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this specifically for Disney+ since it isn't on my "Smart" TV. Figured it was a logical move. It was working great until 5-10 minutes into any show it loses it's Internet connection. Everything else in my house still works, but not the Roku. It is also right next to my modem/router and often it will let me reconnect right away. I used to be a big fan of Roku, but this has been a horrible experience.
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this roku stick it only.ladted 25 days before it totally would not connect to the wifi,i spent hours trying to figure it out and finally had to return it and went with the stick roku instead. Very unhappy with this product cheap and slow, best bet is spending 30 dollars more and getting the highe quality roku streaming stick
No, I would not recommend this to a friendStopped working when you most need it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working when I went passed the returned date. Replaced batteries, nothing works.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you haven't already, check out our Support website—we have a suite of helpful articles and videos that might resolve your concern. For your Roku Express player, we'd recommend starting here: https://support.roku.com/article/360053315094.
Or, use the search bar at the top of the page to locate exactly what you're looking for. We hope this helps to get you up and streaming!
Roku Customer Advocate
Video did not match audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with Directv Streaming. Video did not match with audio
No, I would not recommend this to a friendQuit after 3 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked great for 3 weeks, the went pop and quit working. Does not come with a power supply s I had to go back and buy one. Get a different Roku model. I love Roku but do not like this unit.
No, I would not recommend this to a friendmmmmmmmmmmmmmmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really did not like it.................................................
No, I would not recommend this to a friendNot a good item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply could not get this to connect properly. The instructions are very confusing.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Catharine, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express player, we'd recommend starting here: https://support.roku.com/article/360053315094. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
- Pros mentioned:Overall performance
Roku TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift. So not sure about its functionality. He needed it.
I would recommend this to a friend Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the frame rate was off with this device and people’s lip movements didn’t match the words coming out of their mouths... I’m done with external roku devices. I’ll just buy a Roku TV
No, I would not recommend this to a friendRoku device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works, yet there is no power button or volume button like the original one I had
No, I would not recommend this to a friendPass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic internet watching device i would recommend anyone looking for one get at least a 5G capable one.
No, I would not recommend this to a friendFailed to maintain audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced an older Roku with this model but the audio would drop out. We went with a different product.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Roku remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No power button, no volume buttons? Not happy with the product at all
No, I would not recommend this to a friend False Advertisement on shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not use anymore. Need to return it. Ordered one from Amazon (6/11/20) got it in 2 days (6/13/20). From Bestbuy, ordered on the 10th of June, promised delivery on the 11 of June, never happened. Received 6/18/20, very disappointing. Will not order from Bestbuy anymore and will tell friends and relatives regarding ordering experience and false delivery web advertisements.
No, I would not recommend this to a friendNot at all happy with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for Youtube TV. Frequently when attempting to watch live TV there is a wait of many minutes before it exits a black screen and displays the channel. It is not a WIFI issue because other services are fine and buffering never occurs once the first wait has passed. Numerous reports of this behavior on the Internet and I have tried everything recommended. Nothing has worked.
No, I would not recommend this to a friendNice gift for my younger brother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was given away as s gift so I don’t know his it worked, it was highly rated , however.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Thomas, thanks for choosing Roku as your latest gift. If there is any feedback you or your brother would like to provide us with, we're always on the lookout for new ways to improve. Feel free to email us directly at customer.advocate@roku.com. We'd be happy to pass your comments along to the product team.
Thanks!
Roku Customer Advocate
Roku is awesome still!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some connection issues. Traded it in for the better version that just plugs straight into the tv.
No, I would not recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad player and bad signal. I would never ever buy again
No, I would not recommend this to a friend