Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Okay streaming device
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best out there for streaming, a bit glitchy at times, but it works
No, I would not recommend this to a friendroku express
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amenities offered, but not gotten. enuf enuf enuf
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Deborah, thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku, and Happy Streaming! Elmer, Roku Customer Advocate,
Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited at curbside pick up forever after checking in with my parking location and waited and waited. Went inside to get my items and was told "oh, he must have just missed you when the kid had my items right next to the guy at the counter. Very disappointed and hate being lied to
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sully, we're sorry to hear about your experience at the retailer. We hope that you are enjoying your new Roku player!
If you'd like to see some helpful tip & tricks for your device, we'd recommend starting here: https://support.roku.com/article/360053315094
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
Happy Streaming!
Roku Customer Advocate
It Melted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came home and it fell from the tv and landed in a blanket. When I picked it up it was really hot and melted. When I tried to return it it was out of warranty even though I bought it 2 months ago. It almost started a fire in my house and I got no return and so I would say it is crap.
No, I would not recommend this to a friendNot a good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some clips has an speed it up sound. Video quality is poor
No, I would not recommend this to a friendRoku$29
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much buffering with this unit. Need to go to a better unit.
No, I would not recommend this to a friendCHEAP, WEAK, WORTHLESS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be hard wired to internet. Wireless quality is Horrible. Cannot use wireless without blurry, supet slow speed. DO NOT BUY!!
No, I would not recommend this to a friendDoes not work well or at all.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not video stream. Returned it and bought the top end model and it works great but as for this model---don't waste your time. After searching the web, I am not unique in this opinion.
No, I would not recommend this to a friendSpotty connection at best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for disney plus and it kind of works when it wants to.
No, I would not recommend this to a friendDid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Roku is not working Is there a way I can exchange or return
No, I would not recommend this to a friendPurchased as New, recieved a used device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these today as South County location. One was NIB while the other was open and Used! The used one will be exchanged, visible signs of useand still signed i to the previous ding dongs account! Not very happy about this...
I would recommend this to a friendSpend the extra money and get the better roku.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept not recognizing my internet. Would do a factory reset and it would work fine til I turned it off. Then the next time I would start it again it would do the same thing. Plus froze up alot even when it was working.
No, I would not recommend this to a friendRoku is a great cord cutting product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the Roku unit lasted two weeks before it wouldn't work. Too bad I bought the Roku and had it sit in my house 4 weeks before I installed it. Now it is not returnable. Reminds me of the old cable boxes that crapped out so often and needed constant replacement.
I would recommend this to a friendReturned product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to install because the program went into a loop. Returned product to the store.
No, I would not recommend this to a friendBogus review request
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm being asked to review a product I did not purchase. I have not used my BB card in MONTHS so I think I'm being scammed!
No, I would not recommend this to a friendWorst product roku has.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse. It would loose connection to the internet and at first I could do a factory reset but now, 29 days after picking it up, it won't even go out of the setup screen. The tv is in the same room as the router and it won't reset or anything.
No, I would not recommend this to a friendtp-link not compatible with router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tp-link that I bought is not compatible with my router. There should have been a compatibility list as par of the product review.
No, I would not recommend this to a friendHere's to BB tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review as it was defective. Had to have tech support come out (great service!) and he ended up replacing the unit. The new one is fine and would get a 4 or 5 rating.
I would recommend this to a friendCrap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This crappy Roku is right next to my WiFi router but it constantly freezes. It takes at least 45 minutes to watch a 30 minute show. Also, it reloads my channels every single day. I don’t have these problems with my other devices.
No, I would not recommend this to a friendUnhappy with product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not "pair" it with my regular remote, and had to disconnect the Roku every time I wanted to watch regular television channels. We returned it to Best Buy. We were not satisfied with it and how it worked in our home.
No, I would not recommend this to a friend