Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 12221381
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
TV control not worth extra price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this model and paid extra to get the feature that controls the TV as well and only need one remote. All that feature does is turn the TV on and off. It does not include mute so we still need the two remotes.
No, I would not recommend this to a friendnot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very under powered by its processor. Too much lag between button pushes and response times. Got the higher powered 4k unit with no issues.
No, I would not recommend this to a friendNo Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it as Mediacom and my retirement home or not allow me to use Roku.Do was returned!!
I would recommend this to a friendNot what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already own a Roku and needed a 2 nd , it was not the one I wanted , no volume or microphone returned
No, I would not recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up it worked for 3 days and now it will not find my internet, and it won’t let me put it in manually either, it finds 10 other internet’s from my neighbors but not mine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Software problem reported and ignored by Roku.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I encountered a problem. Reported it. Discovered that a lot of other users were experiencing the same problem. Roku did nothing about it. I am now back with Amazon Fire Stick. No problems there!
No, I would not recommend this to a friendCannot DL Spectrum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku no longer contracts with spectrum so you cannot download the app and watch live TV with your spectrum account. That was the entire point of this purchase. I will be returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Zach, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Roku express
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two days and then froze. Tried all the remedies on YouTube and Roku support. Nothing worked.
No, I would not recommend this to a friendYou could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like this service, useless. Don't need a TV service telling I'm not watching because I'm not changing channels enough.
No, I would not recommend this to a friendFirestick easier to connect and more dependable.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get this to work with streaming. Kept disconnecting from wifi. Firestick, no problem.
No, I would not recommend this to a friendBad Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, not found of it at all. Thank you.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is for older tvs. There isnt a on off button
No, I would not recommend this to a friendProduct not useful for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DIDN'T PAIR UP WITH MY TV, IT KEPT SAYING I DIDN'T HAVE WIFI. I TRIED TO GET TOUCH WITH BEST BUY TO RETURN IT, I DIDN'T GET A RESPONSE. I WOULD STILL LIKE TO RETURN IT.
No, I would not recommend this to a friendBad model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an improvement over my current Roku. Returned item
No, I would not recommend this to a friendHad to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with this Roku because the signal from the TV and the Roku would get jumbled so instead of navigating the Roku the tv volume would go up and down.
No, I would not recommend this to a friendNot into Roku anymore
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apple products do it better and this is just not good anymore it’s too slow and not user friendly whatsoever
No, I would not recommend this to a friendGet a Roku Stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Express would not connect to our WiFi. Returned it and bought a Roku Stick. The stick connected in seconds!!!!
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Price
Perfect for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first bought three to replace older streamers that won't support Netflix after 12/31 (2 to use and one spare). After hooking them up, I was so impressed with their performance that I ordered 2 more for a total of 5 to cover all my TVs. These streamers are fantastic!! I used the last 3 to augment wi-fi Blu-Ray streamers because they had more content choices and were faster to access. Now they're all covered and I'm very happy with the exceptional value and outcome . Highly recommend!!
I would recommend this to a friend this product does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get any support from Best Buy or Roku. Now it is past the time to return so I am stuck with a product I just want to change for one that works.
No, I would not recommend this to a friendRoku epress
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one doesn't have a sound option and power button, but other options are good.
I would recommend this to a friend