Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Constant Unplugging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a number of devices, but my mom decided to get one of these instead of the ultra... and this darn thing requires reseting more often than most my other devices. It's a pain to keep unplugging. When it works, it works fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nessy, thanks for your feedback. If you haven't already, check out our Support website—we have a suite of helpful articles and videos that might resolve your concern. Visit support.roku.com to learn more.
It might help to further pinpoint the incident. For example, does this interruption happen when you are viewing specific content, or only on a specific channel? Is the channel buffering and requiring a stronger WiFi connection? Use the search bar at the top of the support page to locate exactly what you're looking for. We hope this helps to get you up and streaming!
Roku Customer Advocate
Great substitute box for cable!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is very useful and beneficial internet users/tv
I would recommend this to a friendGood enough, until Roku takes away the app.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it needs to. Not the fastest, or highest quality streaming, but works well enough. Only complaint about Roku devices is that their licensing requirements often mean networks and apps end up no longer working.
I would recommend this to a friendDoes not work on my TV's
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not able to use it on my TV's because I believe it is because of the cable company ! When I had Verizon no problem . I switch to Spectrum and It does not let me install the Roku I I will soon purchase a New TV with Roku already installed !
I would recommend this to a friendRoku review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clerk said there weren’t many differences in all the models. One big thing that wasn’t on this module no voice control. Time consuming and frustrating trying to find programs.
No, I would not recommend this to a friendGood product ok experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very good but it arrived in a really beat up box. The batteries were already dead and the double stick tape was already used. This product was either a demo or a return. Best Buy should inspect their out going orders more closely.
I would recommend this to a friendGood but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has done what it was purchased for. To bring Youtube to a non-smart TV. It is a bit challenging in that it has no memory of what it did the day before so it I am constantly having to wait for the Youtube app to download...
I would recommend this to a friendGood picture and sound but overheats easily.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Roku Express in order to stream youtubetv. Works great! But the device tends to overheat (producing an error message on TV). Manufacturer sent an HDMI extension cable but it doesn't work and I will be returning it to them.
I would recommend this to a friendGo for the upgrade.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do NOT recommend this Roku, because it lacks the microphone feature. Do yourself a favor and spend a tiny bit more to get the upgrade. You will not regret it. I had to upgrade, so this purchase turned out to be a waste.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Roku Streaming Device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku streaming device is not user friendly. It has no volume control. You have to use the TV remote to turn on and turn off the TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
We hope you're enjoying your new Roku player. Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Remote control
Disappointed with this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had Roku and loved it.Remote quit working so had to buy the whole new set up, not just the remote. Got this version and it was a dowgrade big time. Remote is cheap and you have to point it directly at the little tiny box or it wont work at all. Not as good of quality as original. Disappointment was big with this purchase.
No, I would not recommend this to a friend - Cons mentioned:Remote control
So Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not include any control for tv. No volume, on/off, slow connecting software… No charger included and it takes at least the 2.5 watt. Personally, I don’t recommend.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the HD Roku Express. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get device to work. Could have been my ignorance. Therefore i will not criticize the product.
No, I would not recommend this to a friendSlow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this hooked up to T-mobile 5g home internet and I do not have any issues with internet on my other machine, but with Roku, I do. This thing always buffers.
No, I would not recommend this to a friendRoku remote replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I misplaced my Roku remote and needed a replacement. It was far more complicated than it should have been
I would recommend this to a friendNA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but the process of returning to previous choices is tedious.
I would recommend this to a friendFirst Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We find using this device extremely confusing but it is saving us a monthly cable box rental fee, so it is cost-effective that way.
I would recommend this to a friendno so happy customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its pretty awsome for watching movies, however, they do lose connection alot, it is nearly impossible to miracast to them from a pc, so the quality of the product does not equal to its value.
No, I would not recommend this to a friendNeeds Bluetooth remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the older Roku streaming stick and prefer the Bluetooth remote over the IR version
I would recommend this to a friendlogin nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice having a bunch of apps I could use but it was very annoying having to login to each individually especially when the keyboard is on screen and you have to use the up, down and left, right keys to get around.
No, I would not recommend this to a friend