Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Sound Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple units emitted a high pitch noise when no audio was playing, when audio played it was fine. After returning units and new ones also did the same thing, I decided to just live with it. I hooked up an old Roku unit to the same TV and the noise was not present. It's the units defective in my opinion.
No, I would not recommend this to a friendWorks but wonky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an inexpensive way to get streaming but the wires seem to have to be adjusted frequently to get it to work properly.
No, I would not recommend this to a friendDoes it’s job but sensor can be off sometimes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor to remote connection becomes weak after a few hours. I’ve had this remote for less than a month. Overall it’s alright.
I would recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not impress with the quality of the product. Appears to be cheaply made and is the plan Jane of streaming.
No, I would not recommend this to a friendLots of viewing options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a device to supplement our antenna TV system and still be somewhat economical and this fills that need for us.
I would recommend this to a friendGreat Way to Access Streaming Content
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spend the extra money and get the model that has a voice remote. Love the streaming catalog and way cheaper than AppleTv
I would recommend this to a friendPoor WiFi performance
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While Roku streamers are great from software and user interface point of view, WiFi performance was very poor!
No, I would not recommend this to a friendroku device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to set up this roku device and cannot get local channels. being returned
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote sucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote sucks. Can not go directly to other channels. Also takes time you itially go totv
No, I would not recommend this to a friend Slow Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So slow when you are clicking. I returned it to get a upgraded one. Don’t waste your money on this.
No, I would not recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working fine but now tvs have got smarter and use it anymore
I would recommend this to a friendGood price and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model doesn't support 4K but it was still a good deal since it was on sale. I like the Roku user interface and I haven't had any problems with the software
I would recommend this to a friendNot 5ghz Compatiable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is one critical thing wrong with this device, it doesn't work on 5ghz wifi channel. I didn't know it when i bought it and not I'm outside my returnable period and it doesn't work to stream during peak hours. I like it's functionality all around, but it doesn't matter if you can't use it all the time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Express is a streaming player that connects to 2.4 GHz wireless bands only, which is a great solution for many customers.
There are other Roku streaming players that can connect to 5 GHz bands when the environment requires it including the Roku Streaming Stick+, for those who want a portable form factor with a long-range wireless receiver, and Roku Ultra which even offers an ethernet port. There is also a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare.
Hope this helps!
Roku Customer Advocate
Limited
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice many free movies but limited to many channels wants you to sign up
I would recommend this to a friendbad remote right out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of different Roku devices, all have the enhanced remote. This thing comes with a cheaper type of remote that they say only works if you point it right at the device. Mine didnt work under any circumstances. I pointed it at the device, on the device, to the left, to the right, underneath, up above, on top...nothing. new batteries didnt fix it, Could find no way to reprogram it, no button inside to push and make that happen. garbage. I had an older unused Roku remote around the house that i could program to work. That is what I am using for now
No, I would not recommend this to a friendWas not impressed by this particular box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Roku, express, trying to find a cheap way to get some streaming channels into a guest bedroom. It took me three hours to set it up. And then it kept dropping it would never hold a stream. I was advised to buy the top-of-the-line ultra. Has more horsepower and better Internet connection. Will try that next time. By the way return it to Best Buy no problem.
No, I would not recommend this to a friendRoku Express 2022 Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic Roku! Does the job. There are plenty of apps to stream for free out there. I bought these as Christmas presents to replace older models.
I would recommend this to a friendIt does what it does just fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend spending a little extra on the Roku that has volume control and will turn your TV off and on.
No, I would not recommend this to a friendGood WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TV smart TV with a weak WiFi receiver. I use it to pick up the WiFi signal and it is much stronger than the one which came with the TV
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product it just did not work for the purpose I needed which is the AV connection option.
I would recommend this to a friend