Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Poor WiFi performance
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While Roku streamers are great from software and user interface point of view, WiFi performance was very poor!
No, I would not recommend this to a friendroku device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to set up this roku device and cannot get local channels. being returned
No, I would not recommend this to a friendGood price and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model doesn't support 4K but it was still a good deal since it was on sale. I like the Roku user interface and I haven't had any problems with the software
I would recommend this to a friendTv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s working fine but now tvs have got smarter and use it anymore
I would recommend this to a friendSlow Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So slow when you are clicking. I returned it to get a upgraded one. Don’t waste your money on this.
No, I would not recommend this to a friendNot 5ghz Compatiable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is one critical thing wrong with this device, it doesn't work on 5ghz wifi channel. I didn't know it when i bought it and not I'm outside my returnable period and it doesn't work to stream during peak hours. I like it's functionality all around, but it doesn't matter if you can't use it all the time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Express is a streaming player that connects to 2.4 GHz wireless bands only, which is a great solution for many customers.
There are other Roku streaming players that can connect to 5 GHz bands when the environment requires it including the Roku Streaming Stick+, for those who want a portable form factor with a long-range wireless receiver, and Roku Ultra which even offers an ethernet port. There is also a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare.
Hope this helps!
Roku Customer Advocate
Limited
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice many free movies but limited to many channels wants you to sign up
I would recommend this to a friendRoku Express 2022 Model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great basic Roku! Does the job. There are plenty of apps to stream for free out there. I bought these as Christmas presents to replace older models.
I would recommend this to a friendbad remote right out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a lot of different Roku devices, all have the enhanced remote. This thing comes with a cheaper type of remote that they say only works if you point it right at the device. Mine didnt work under any circumstances. I pointed it at the device, on the device, to the left, to the right, underneath, up above, on top...nothing. new batteries didnt fix it, Could find no way to reprogram it, no button inside to push and make that happen. garbage. I had an older unused Roku remote around the house that i could program to work. That is what I am using for now
No, I would not recommend this to a friendGood WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a TV smart TV with a weak WiFi receiver. I use it to pick up the WiFi signal and it is much stronger than the one which came with the TV
I would recommend this to a friendWas not impressed by this particular box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the Roku, express, trying to find a cheap way to get some streaming channels into a guest bedroom. It took me three hours to set it up. And then it kept dropping it would never hold a stream. I was advised to buy the top-of-the-line ultra. Has more horsepower and better Internet connection. Will try that next time. By the way return it to Best Buy no problem.
No, I would not recommend this to a friendIt does what it does just fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend spending a little extra on the Roku that has volume control and will turn your TV off and on.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alright. Definitely get the one with volume control on the remote!
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product it just did not work for the purpose I needed which is the AV connection option.
I would recommend this to a friendTotal Tech customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had purchased the "Roku Express" too since I didn't know which was best. But explanation not given about voice remote on one til after installation. Also, wasn't aware that there could be such a long signal lag before remote would engage.
I would recommend this to a friendNew Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to upgrade our Roku to the newer model as most of the apps won't work on the older model as of Dec 1. This is a great replacement.
I would recommend this to a friendStreaming stick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as well as I thought I don’t even use it anymore.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decide to get Roku-Express so I don’t have to pay for a cable box and still have cable.
I would recommend this to a friend- Cons mentioned:Remote control
Slow to start and volume keeps on changing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it. Slow to start and volume keeps on changing.
No, I would not recommend this to a friend Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I made the switch from cable to internet. I regret I didn't make the switch sooner. It does take time to get used to it.
I would recommend this to a friend