Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Not what I thought
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t work as expected. Didn’t work well with tv I had. Sitting in drawer for now
No, I would not recommend this to a friendA little concerned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In connecting the Roku, it would not link and a phone number appeared to call for assistance. When I called, it said Roku was now charging for activation? I paid the fee, but quickly discovered it was a scam! Canceled the charge and the credit card. Roku is not available to contact. Not sure about buying one in the future?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, please know that activating your Roku device is always free. Roku has never charged for creating a Roku account, setting up your device, or offering support assistance. Learn more about common questions asked here: https://support.roku.com/article/208757068
If you believe you are the victim of a fraudulent support scam from another company you can report the details at https://support.roku.com/report-scam. If you'd like to speak with an agent directly, visit https://support.roku.com/contactus and select, "Questions about support scams" from the drop down menu. A member of our scam & recovery team will be happy to assist you directly.
Roku Customer Advocate
A great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great device, Works great and if you have Xfinity you could bring a TV literally anywhere on your property within Wi-Fi range.
I would recommend this to a friendRoku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to get new apps on your smart tv but sometimes it wont connect to wifi
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Fred, thanks so much for your feedback! You'll want to ensure that you are connecting to a 2.4 GHz wireless network. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible to help with signal strength.
You can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity
This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. We hope this helps!
Roku Customer Advocate
To difficult for my pea brain to figure out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning them shortly. Just like your product your reviews input are complicated .
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote Malfunctioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is not working correctly. Keys stop working.
No, I would not recommend this to a friend Slow streaming because only supports 2.4 ghz!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the latest apps I would want. Needed 5 ghz so returned for latest upgrade.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My parents are really enjoying this; especially learning how to stream shows and movies.
I would recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't work very good333333333333³333333333333444333
No, I would not recommend this to a friendNot what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a "Streaming" device and I was looking for something that was more direct.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not good at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one try to replace my old one. However,it is not working because this remote control has no power on/off button and no volume control button. It is a piece of junk to me.
No, I would not recommend this to a friend My review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick won’t pick up certain WiFi signals.picture could be better
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. You'll also want to be sure that it is within range of the device and you could try restarting your Roku device and router.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roku review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always losing signal. Not a good device. Would not recommend it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your troubles. We'd recommend ensuring that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
As a tip, you can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that your signal is strong enough.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Roku works but we live in a rural area so reception can vary.
I would recommend this to a friendRoku Express
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Roku but many times it doesn’t work. It has to be reset often.
No, I would not recommend this to a friendget a firebrick
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wasn't the biggest fan. Ended up just going and buying a firestick instead.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not worth it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for three months and now does not work at all. Remote has major issues and will not work properly even with brand new batteries.
No, I would not recommend this to a friend low end product especially remote incomplete inst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works for what I wanted but should have upgraded to higher end product
I would recommend this to a friendgreat for lost remote replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average. The battery back comes off easy and gets lost. That's disappointing.
I would recommend this to a friendblinks on & off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was alright it has a mind of its own turn on and off when it wants
I would recommend this to a friend