Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Love Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Roku streaming device. And Best Buy had it 1/2 price before Christmas!
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product just not what I needed at the time but good
I would recommend this to a friendI don't think Roku updates this product anymore
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this brand new at a Best Buy store. After a couple trys I was able to connect it to my wifi. Then I got a message saying the Roku needed to be updated. I could not get it to update. I think Roku stopped updating this product. I took it back to the store. I decided to try an Amazon Fire Stick and was going to purchase it at the Best Buy store but Best Buy would not Price Match the price I found on Amazon. So I bought it from Amazon. ONE STAR goes to both Roku and Best Buy.
No, I would not recommend this to a friendRoku Express
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is the way to go on my LG tv's. Their browser leaves a lot to be desired.
I would recommend this to a friendEasy go use!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pefect little travel buddy when i just want to sit in my hotel room and watch tv
I would recommend this to a friendGood but not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Roku at a discounted price. The device is good however, it can be better. This Roku does not have a power button. I prefer previous versions.
I would recommend this to a friendMeh.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average at best found out it's not the best one Roku has made should have bought the 4k one for ten dollars more
No, I would not recommend this to a friendSend the extra for the next step up
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.junk if u ask me. i set it up and worked fine, but as soon as the tv got turned off and turn back on for later use the audio didn't work properly. had the rest every device every time. I returned it thinking i got a bad device and the 2nd did the same. i turned it back in for the 4k model worked perfect ever since.
No, I would not recommend this to a friendStopped working after the return policy went out.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two to trade out a few cable boxes and they worked fine for almost 2 weeks and then all of a sudden they stopped connecting to the internet. I was on the phone with my internet provider for a day and a half and there was no problem on their end, as the Rokus were the only devices not connecting. Tablets computers, smart TV's and another streaming stick (3-year-old Amazon Firestick) were still able to connect to the internet. When I tried to return it, I had barely missed the 15 days return policy, which means I'm stuck with 2 Rokus that do not work. I tried the troubleshoot recommendations but they did not have any resolve and the help center is closed for COVID.
No, I would not recommend this to a friendLet's Talk About Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it at all. It's pretty easy to set up, but the interface is just deplorable (It's not user-friendly at all.). I like the set up on Apple TV way better (I know it's way more expensive though.).
No, I would not recommend this to a friendExtra tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product very easy to install on the tv for me I am older person.
I would recommend this to a friend- Cons mentioned:Remote control
DO NOT BUY THIS DEVICE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTE WASTE OF MONEY. AFTER ONE WEEK THE REMOTE STOPPED WORKING AND I WAS NOT ABLE TO FACTORY RESET NO MATTER HOW MUCH I TRIED
No, I would not recommend this to a friend - Cons mentioned:Remote control
Stik
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No on/off button. No volume control. Useless to watch tv without standard features. Had to use 2 remotes.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Katherine, we're sorry to hear the remote didn't meet your needs. To have a Voice Remote included with your player, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team. We hope you're enjoying your new Roku player. Happy Streaming! -Roku Customer Advocate
Best Buy return policy is 15 days, BTW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Roku, just upset about 15 day return policy at Best Buy. I was inside 30 days… but would not take… look at your receipt closely. I will remember that when buying the next time.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Christopher, thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/support. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Roku for a family member in another country, and I was told the Roku was a disappointment. The device didn’t have much, and many of the channels required extra charge. I personably, haven’t used this in the US. I had to return it.
No, I would not recommend this to a friendRoku express only USB and HDMI connectors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did NOT come with power plug luckily I had a newer tv with a USB port. The other 2 I bought 5 months ago did!! I only recommend if you have a newer tv with HDMI and USB. I also have another tv with the red, yellow, white (AV) ports... which can't use this product I have another analog with digital converter antenna for free local channels that you do not get with Roku channels unless you pay to stream them
I would recommend this to a friend- Pros mentioned:Ease of use
worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed with product. Easy to install and use, but was very limited to what I was able to watch since Spectrum and roku are at odds. Returned in two days
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Todd, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Not good for me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several Roku devices...mostly Premier and Premier +. Bought this one for a 1080p tv in the garage. The Roku Express constantly buffered. I hooked up one of my Roku Premier boxes in it's place...it worked perfectly. Returned the Roku Express to Best Buy and bought a Roku Premier to replace it permanently. I actually got the Premier cheaper than the price I paid for the Express since it was on sale that day. Even if you only need 1080p output...recommend you still by one capable of 4k.
No, I would not recommend this to a friendBad product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Worked fine for a few months and now randomly disconnects from the Internet. Others are having the same problem. All my tablets, laptops, and smart TVs have no issues. Avoid Roku. Don't waste your money!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Merle. We appreciate you sharing! We understand that you have an issue with your device randomly disconnecting from the internet. No Worries! We’re here to help. Have you tried using the mobile hotspot? This tests whether the device or the connections may have the issue. You may also reset the connection to the device by going to Settings > System > Advance System Settings > Network connection reset. Here is an FAQ to reconnect the connection: https://support.roku.com/article/115015760328. If the issue persists, don’t hesitate to contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Happy Streaming! Roku Customer Advocate
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the apps that are on the Device. Will purchase more soon.
I would recommend this to a friend