Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Roku express only USB and HDMI connectors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did NOT come with power plug luckily I had a newer tv with a USB port. The other 2 I bought 5 months ago did!! I only recommend if you have a newer tv with HDMI and USB. I also have another tv with the red, yellow, white (AV) ports... which can't use this product I have another analog with digital converter antenna for free local channels that you do not get with Roku channels unless you pay to stream them
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the apps that are on the Device. Will purchase more soon.
I would recommend this to a friendNot great!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a fan of the Roku user experience. There are better options available that cost more but are work much better than this. User options are limited and the interface looks incredibly dated.
No, I would not recommend this to a friendBest Buy return policy is 15 days, BTW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Roku, just upset about 15 day return policy at Best Buy. I was inside 30 days… but would not take… look at your receipt closely. I will remember that when buying the next time.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Christopher, thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/support. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Roku Customer Advocate
Works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it also had a ethernet connect in case your wifi goes out.
I would recommend this to a friendTo stream
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item speaks for it self. Local channel is way I got it.
I would recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, entertainment it provides, its a great deal.
I would recommend this to a friendBad product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Worked fine for a few months and now randomly disconnects from the Internet. Others are having the same problem. All my tablets, laptops, and smart TVs have no issues. Avoid Roku. Don't waste your money!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Merle. We appreciate you sharing! We understand that you have an issue with your device randomly disconnecting from the internet. No Worries! We’re here to help. Have you tried using the mobile hotspot? This tests whether the device or the connections may have the issue. You may also reset the connection to the device by going to Settings > System > Advance System Settings > Network connection reset. Here is an FAQ to reconnect the connection: https://support.roku.com/article/115015760328. If the issue persists, don’t hesitate to contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Happy Streaming! Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the roku stick but these are fine. Best part of roku is private listening through the app. Great for watching with Bluetooth
I would recommend this to a friendWish there were like fire sticks
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product as I only have Roku at home. However. The sticky back units are trash. I had to super glue it to my tv
I would recommend this to a friendNot good if looking for spectrum app.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it specifically for spectrum app but found out they discontinued the spectrum app 2020 of Dec. I found older reviews were misleading everyone to buy it for the spectrum tv app.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lins, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Great product once you learn to navigate it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good experience except trying to activate my device, I was told I need to pay a subscription of 80:00 US dollar.
No, I would not recommend this to a friend…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good, if you can get it to remain connected to the Wi-Fi. When I turn my tv off it gets kicked off and won’t sign back in for days at a time sometime
No, I would not recommend this to a friendNo ac adaptor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't come with an ac adaptor. It wouldn't work without it. Why are they not providing it with the roku?
No, I would not recommend this to a friendWaste
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this a zero if I could. Bought this for older TV. Salesman at best buy said it would work. Did nothing! Now I’ve opened the box and can’t return it. What a waste.
No, I would not recommend this to a friendWorked great until it didn't
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan and now it is Nov and has stopped working for me. I did not get geek squad since I did not think it would stop working this soon. It worked great until the end of Oct.
No, I would not recommend this to a friendPrefer firestick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it’s job most of the time, frequently receive message about power level being low and then won’t work. Not sure what that’s about. Never had issue with fire stick like that.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dave, thanks for your review! It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues: https://support.roku.com/article/217787747
Roku Customer Advocate
- Cons mentioned:Remote control
Nice but
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need on/off button. Can’t change volume either. Pass unless your love your remote.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Unit not able to connect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased signal booster to get better connections but still very slow & constantly buffering. Also not able to control on & off with this unit...
No, I would not recommend this to a friend - Cons mentioned:Remote control
No Power or Volume keys? No deal.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous that this does not have keys for power or volume. A Complete dealbreaker so I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We're sorry to hear the remote didn't meet your needs. In the future, if you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Roku Customer Advocate