Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Not working for Hulu - 2 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have another Roku device which I've used for the past 5 years or so. I've never had any issues with that, so I was disappointed when buying the Express to find it glitchy. With Hulu, there has been an ongoing glitch for the past 2 months where adverts interrupt shows, and continue to display over the program. I've also had issues with it crashing when using Sling. Unfortunatly since Roku have not bothered to fix either issue which have been reported to them months ago - I'm returning this and buying something else!
No, I would not recommend this to a friendI'm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Content protection 2.3 Don't waste your time The solution suggested by Roku was less than helpful
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi William, thanks for sending your review. What specific issue do you have with the TV? We want to learn more and troubleshoot the problem. Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Plug in missing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price was too high, considering it DIDN’T come with a thing that you could plug into an outlet, because, I’m not sure how much one of those things go for but, if you don’t know someone close to you that has an extra one they could spare, that’s just another thing you have to buy. I mean, come on - - for $30.00, EVERYTHING you need SHOULD BE included.
I would recommend this to a friendNot the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and compare vs Fire TV Stick and this is so slow!
No, I would not recommend this to a friend- Pros mentioned:Price
Roku Express
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Offers fewer items than an Amazon Fire Stick. Cheap, though.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a Roku, sure, but it's slow, and has no volume control button. Do not buy. Buy Roku express+ instead.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Derek, thanks for your detailed review. We recognize how important it is to allow our users to customize their streaming experience based on unique personal preferences. For this reason, we proudly offer a variety of streaming solutions in our product line.
We even have a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare. We hope that you continue to enjoy your Roku Express+!
Happy Streaming!
Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit provides us with the convenience of watching our shows at the push of a button.
I would recommend this to a friendThe worst electronic item I ever bought
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Based on previous experience with Roku devices I trusted that this product would be a simple and inexpensive unit for a second tv. When it refused to work I went online and found the majority of this model failed to work right out of the box. This is incredibly stupid for Roku as a company an Best Buy as a retailer to sell such a worthless device. This lack of quality control sharply lowers my opinion of both companies. I will do my homework in the future and avoid Best Buy.
No, I would not recommend this to a friendCan't use.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tanya Neville, i didn't get thebplug in part. So there fir i can't use it. Because of tjat.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Your Roku Express will include a power cable but not a power adapter. You can use the included power cable to connect your streaming player to the USB port on your TV. This usually will provide sufficient power to your device. If you'd prefer to plug it into a wall outlet instead, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go. Happy Streaming!
- Cons mentioned:Remote control
Wasted My Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like it at all, there is no volume button (or I just don't know how to use the remote).
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi LadyLeo! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
We hope you're enjoying your new Roku player. Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Remote control
Open package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Control doesn’t work and Best Buy will not replace the control
I would recommend this to a friend Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Roku device that does what it should. Just wish it had a power button.
I would recommend this to a friendQuit after 3 weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked great for 3 weeks, the went pop and quit working. Does not come with a power supply s I had to go back and buy one. Get a different Roku model. I love Roku but do not like this unit.
No, I would not recommend this to a friendProduct was defective.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product back to the store. The roku over heated and did not work right. Disappointed.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. In the future, if you are receiving an on-screen error message indicating that your player is too warm, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Not a good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this roku stick it only.ladted 25 days before it totally would not connect to the wifi,i spent hours trying to figure it out and finally had to return it and went with the stick roku instead. Very unhappy with this product cheap and slow, best bet is spending 30 dollars more and getting the highe quality roku streaming stick
No, I would not recommend this to a friendConsistently drops its connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this specifically for Disney+ since it isn't on my "Smart" TV. Figured it was a logical move. It was working great until 5-10 minutes into any show it loses it's Internet connection. Everything else in my house still works, but not the Roku. It is also right next to my modem/router and often it will let me reconnect right away. I used to be a big fan of Roku, but this has been a horrible experience.
No, I would not recommend this to a friendVideo did not match audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work well with Directv Streaming. Video did not match with audio
No, I would not recommend this to a friendStopped working when you most need it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working when I went passed the returned date. Replaced batteries, nothing works.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you haven't already, check out our Support website—we have a suite of helpful articles and videos that might resolve your concern. For your Roku Express player, we'd recommend starting here: https://support.roku.com/article/360053315094.
Or, use the search bar at the top of the page to locate exactly what you're looking for. We hope this helps to get you up and streaming!
Roku Customer Advocate
mmmmmmmmmmmmmmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really did not like it.................................................
No, I would not recommend this to a friendNot a good item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply could not get this to connect properly. The instructions are very confusing.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Catharine, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Express player, we'd recommend starting here: https://support.roku.com/article/360053315094. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate