Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the frame rate was off with this device and people’s lip movements didn’t match the words coming out of their mouths... I’m done with external roku devices. I’ll just buy a Roku TV
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Roku TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a gift. So not sure about its functionality. He needed it.
I would recommend this to a friend Roku device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works, yet there is no power button or volume button like the original one I had
No, I would not recommend this to a friendPass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic internet watching device i would recommend anyone looking for one get at least a 5G capable one.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Roku remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No power button, no volume buttons? Not happy with the product at all
No, I would not recommend this to a friend Failed to maintain audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We replaced an older Roku with this model but the audio would drop out. We went with a different product.
No, I would not recommend this to a friendFalse Advertisement on shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not use anymore. Need to return it. Ordered one from Amazon (6/11/20) got it in 2 days (6/13/20). From Bestbuy, ordered on the 10th of June, promised delivery on the 11 of June, never happened. Received 6/18/20, very disappointing. Will not order from Bestbuy anymore and will tell friends and relatives regarding ordering experience and false delivery web advertisements.
No, I would not recommend this to a friendNice gift for my younger brother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was given away as s gift so I don’t know his it worked, it was highly rated , however.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Thomas, thanks for choosing Roku as your latest gift. If there is any feedback you or your brother would like to provide us with, we're always on the lookout for new ways to improve. Feel free to email us directly at customer.advocate@roku.com. We'd be happy to pass your comments along to the product team.
Thanks!
Roku Customer Advocate
Not at all happy with it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for Youtube TV. Frequently when attempting to watch live TV there is a wait of many minutes before it exits a black screen and displays the channel. It is not a WIFI issue because other services are fine and buffering never occurs once the first wait has passed. Numerous reports of this behavior on the Internet and I have tried everything recommended. Nothing has worked.
No, I would not recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad player and bad signal. I would never ever buy again
No, I would not recommend this to a friendreturn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this one and had it replaced with the more expensive one, because there was something wrong with this one. I do not like doing these reviews. Everytime I do I start getting all kinds of spam emails and people trying to get me to do more reviews like this.
No, I would not recommend this to a friendRoku is awesome still!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some connection issues. Traded it in for the better version that just plugs straight into the tv.
No, I would not recommend this to a friendSlow and crashes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was slow and kept crashing. I thought it would be a perfect solution for some tvs I don’t use often, but wanted to have internet on when people came to visit. It was so slow, no one would use it.
No, I would not recommend this to a friendCool Item
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't really like it but maybe if I'd of kept it longer. I just preferred the fire stick.
I would recommend this to a friendDidn’t work for us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review. Doesn’t work with my streaming app,YouTube TV. Needed to return.
No, I would not recommend this to a friendOnly useful if you want to pay for the options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great....but you have to purchase the various channels. Not good if you already have cable
No, I would not recommend this to a friendNot plug and play
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be plug and play but they wanted credit card information in order for this to work. And other personal information. I was only going to view free content. I'm so glad I didn't lose to much money on this.
No, I would not recommend this to a friendnawwwwww
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same as my last review didnt like its setup bought tv with set up lesssssssss headaches
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, please know that this Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. You'll also want to be sure that it is within range of the device and you could try restarting your Roku device and router.
If you're continuing to have troubles, please reference our helpful FAQ article: https://support.roku.com/article/225735828 or our video tutorial to get started: https://youtu.be/qoZCipuRsfM.
We hope this helps!
Roku Customer Advocate
Order not received
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive this orders. Please investigate.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Olaide, we're sorry to hear about your order experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Elmer, Roku Customer Advocate
Not worth it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks!! Keeps telling me to check the connection with the HDMI cables. Heats up easily.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're here to help! If you haven't already, try a full system reset. Be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player.
You'll also want to try a different HDMI input on your TV, AVR, or soundbar since not all HDMI ports are created equally. It may help to use a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
If you believe that your device is getting warm, we invite you to visit: go.roku.com/tempcheck.
After troubleshooting, feel free to please send us an email at [email protected] so we can help. Mention this review and your device ID. We hope this helps!
Roku Customer Advocate