Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this it doesn't have volume up and down button.
No, I would not recommend this to a friend Ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not great of a quality to have at home really didn’t work for me
No, I would not recommend this to a friendRoku, the real cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I checked out their website and set up the Roku account, then found the prices for Each show I wished to watch. The weekly total was far more than the cable price, thus did not open the box and install Roku. I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, and thanks for taking a moment to share your feedback with us! While some channels must be purchased or require a paid subscription, many others allow you to watch movies and TV shows for free. If you haven't already, be sure to check out The Roku Channel—it features over 10,000 hit movies, TV, and 24/7 news at no cost to you! Click here to find ways to locate more free content: https://support.roku.com/article/208756428. -Roku Customer Advocate
Pathetic home service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic service and installation. I have been without a tv for 6 fu…gweeks. Everyone just keeps passing the buck..and never gets handled. I have had 7 installers at my home.. Pathetic..!!!!!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jerryl, we're so sorry to hear about your installation experience. Have you had a chance to contact Bestbuy directly? They should be able to assist you with any lingering installing needs. If you're having and troubles with your Roku device, don't hesitate to reach out to our team so we can help at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Don’t buy this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using ROKU with this remote is too much work! I’ve never watch it because it takes about half an hour to find what I want to watch and then try to log in. By then, I’m discouraged and quit trying. Ugh! What a waste of time and money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for taking the time to share your experience with us.
As a tip, The Roku mobile app is a free application for iOS and Android devices that turns your mobile device into a control center for your Roku streaming player.
The Remote feature of the mobile app allows you to control your Roku device with your mobile device. To utilize your phone or tablet's full size keyboard, you only need select the keyboard option within the app.
We hope this helps!
Roku Customer Advocate
Went downhill
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Roku lasted years. A few months in and this thing overheats. Like afraid of fire hot. Warranty help is useless. Best UI but this one is crap.
No, I would not recommend this to a friendIt's not all that
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This roku doesn't have to much memory to download so many channels. The speed is poor.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good as i thought, bot working as good as i wish
No, I would not recommend this to a friendOkay streaming device
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best out there for streaming, a bit glitchy at times, but it works
No, I would not recommend this to a friendMe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited at curbside pick up forever after checking in with my parking location and waited and waited. Went inside to get my items and was told "oh, he must have just missed you when the kid had my items right next to the guy at the counter. Very disappointed and hate being lied to
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sully, we're sorry to hear about your experience at the retailer. We hope that you are enjoying your new Roku player!
If you'd like to see some helpful tip & tricks for your device, we'd recommend starting here: https://support.roku.com/article/360053315094
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
Happy Streaming!
Roku Customer Advocate
Returned product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to install because the program went into a loop. Returned product to the store.
No, I would not recommend this to a friendCHEAP, WEAK, WORTHLESS
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs to be hard wired to internet. Wireless quality is Horrible. Cannot use wireless without blurry, supet slow speed. DO NOT BUY!!
No, I would not recommend this to a friendNot a good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some clips has an speed it up sound. Video quality is poor
No, I would not recommend this to a friendIt Melted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came home and it fell from the tv and landed in a blanket. When I picked it up it was really hot and melted. When I tried to return it it was out of warranty even though I bought it 2 months ago. It almost started a fire in my house and I got no return and so I would say it is crap.
No, I would not recommend this to a friendRoku$29
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much buffering with this unit. Need to go to a better unit.
No, I would not recommend this to a friendDoes not work well or at all.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not video stream. Returned it and bought the top end model and it works great but as for this model---don't waste your time. After searching the web, I am not unique in this opinion.
No, I would not recommend this to a friendPurchased as New, recieved a used device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these today as South County location. One was NIB while the other was open and Used! The used one will be exchanged, visible signs of useand still signed i to the previous ding dongs account! Not very happy about this...
I would recommend this to a friendSpotty connection at best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for disney plus and it kind of works when it wants to.
No, I would not recommend this to a friendDid not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Roku is not working Is there a way I can exchange or return
No, I would not recommend this to a friendSpend the extra money and get the better roku.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It kept not recognizing my internet. Would do a factory reset and it would work fine til I turned it off. Then the next time I would start it again it would do the same thing. Plus froze up alot even when it was working.
No, I would not recommend this to a friend