Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the ease of use and setup of the Express Streaming Media Player, along with its great picture quality and affordable price. Many appreciate its compact size, fast speed, and compatibility with a wide range of apps, making it a good option for non-smart TVs. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Not plug and play
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be plug and play but they wanted credit card information in order for this to work. And other personal information. I was only going to view free content. I'm so glad I didn't lose to much money on this.
No, I would not recommend this to a friendnawwwwww
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same as my last review didnt like its setup bought tv with set up lesssssssss headaches
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, please know that this Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. You'll also want to be sure that it is within range of the device and you could try restarting your Roku device and router.
If you're continuing to have troubles, please reference our helpful FAQ article: https://support.roku.com/article/225735828 or our video tutorial to get started: https://youtu.be/qoZCipuRsfM.
We hope this helps!
Roku Customer Advocate
Not worth it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks!! Keeps telling me to check the connection with the HDMI cables. Heats up easily.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're here to help! If you haven't already, try a full system reset. Be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player.
You'll also want to try a different HDMI input on your TV, AVR, or soundbar since not all HDMI ports are created equally. It may help to use a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
If you believe that your device is getting warm, we invite you to visit: go.roku.com/tempcheck.
After troubleshooting, feel free to please send us an email at [email protected] so we can help. Mention this review and your device ID. We hope this helps!
Roku Customer Advocate
Can’t get this to hook up my tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having trouble getting this hooked up to my tv. It might be good if I get it hooked up to my tv
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tool to watch tv easy to hook up and easy to use.
I would recommend this to a friend Order not received
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't receive this orders. Please investigate.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Olaide, we're sorry to hear about your order experience. Please contact BestBuy directly so that they can assist you with a replacement. We hope you can get back to streaming soon! Elmer, Roku Customer Advocate
- Cons mentioned:Remote control
Sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this it doesn't have volume up and down button.
No, I would not recommend this to a friend Ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not great of a quality to have at home really didn’t work for me
No, I would not recommend this to a friendDon't Bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sign in required...it's none of Roku's business who is watching my tv and what they are watching... Hooked it up once, then put it back in the box...
No, I would not recommend this to a friendRoku, the real cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I checked out their website and set up the Roku account, then found the prices for Each show I wished to watch. The weekly total was far more than the cable price, thus did not open the box and install Roku. I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, and thanks for taking a moment to share your feedback with us! While some channels must be purchased or require a paid subscription, many others allow you to watch movies and TV shows for free. If you haven't already, be sure to check out The Roku Channel—it features over 10,000 hit movies, TV, and 24/7 news at no cost to you! Click here to find ways to locate more free content: https://support.roku.com/article/208756428. -Roku Customer Advocate
roku express
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amenities offered, but not gotten. enuf enuf enuf
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Deborah, thanks for sharing. We understand how you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku, and Happy Streaming! Elmer, Roku Customer Advocate,
Pathetic home service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pathetic service and installation. I have been without a tv for 6 fu…gweeks. Everyone just keeps passing the buck..and never gets handled. I have had 7 installers at my home.. Pathetic..!!!!!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jerryl, we're so sorry to hear about your installation experience. Have you had a chance to contact Bestbuy directly? They should be able to assist you with any lingering installing needs. If you're having and troubles with your Roku device, don't hesitate to reach out to our team so we can help at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Don’t buy this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using ROKU with this remote is too much work! I’ve never watch it because it takes about half an hour to find what I want to watch and then try to log in. By then, I’m discouraged and quit trying. Ugh! What a waste of time and money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thank you for taking the time to share your experience with us.
As a tip, The Roku mobile app is a free application for iOS and Android devices that turns your mobile device into a control center for your Roku streaming player.
The Remote feature of the mobile app allows you to control your Roku device with your mobile device. To utilize your phone or tablet's full size keyboard, you only need select the keyboard option within the app.
We hope this helps!
Roku Customer Advocate
It's not all that
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This roku doesn't have to much memory to download so many channels. The speed is poor.
No, I would not recommend this to a friendWent downhill
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old Roku lasted years. A few months in and this thing overheats. Like afraid of fire hot. Warranty help is useless. Best UI but this one is crap.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good as i thought, bot working as good as i wish
No, I would not recommend this to a friendOkay streaming device
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best out there for streaming, a bit glitchy at times, but it works
No, I would not recommend this to a friendMe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited at curbside pick up forever after checking in with my parking location and waited and waited. Went inside to get my items and was told "oh, he must have just missed you when the kid had my items right next to the guy at the counter. Very disappointed and hate being lied to
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sully, we're sorry to hear about your experience at the retailer. We hope that you are enjoying your new Roku player!
If you'd like to see some helpful tip & tricks for your device, we'd recommend starting here: https://support.roku.com/article/360053315094
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
Happy Streaming!
Roku Customer Advocate
Not a good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some clips has an speed it up sound. Video quality is poor
No, I would not recommend this to a friendIt Melted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came home and it fell from the tv and landed in a blanket. When I picked it up it was really hot and melted. When I tried to return it it was out of warranty even though I bought it 2 months ago. It almost started a fire in my house and I got no return and so I would say it is crap.
No, I would not recommend this to a friend