Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Bogus review request
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm being asked to review a product I did not purchase. I have not used my BB card in MONTHS so I think I'm being scammed!
No, I would not recommend this to a friendRoku is a great cord cutting product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately the Roku unit lasted two weeks before it wouldn't work. Too bad I bought the Roku and had it sit in my house 4 weeks before I installed it. Now it is not returnable. Reminds me of the old cable boxes that crapped out so often and needed constant replacement.
I would recommend this to a friendWorst product roku has.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse. It would loose connection to the internet and at first I could do a factory reset but now, 29 days after picking it up, it won't even go out of the setup screen. The tv is in the same room as the router and it won't reset or anything.
No, I would not recommend this to a friendHere's to BB tech support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to review as it was defective. Had to have tech support come out (great service!) and he ended up replacing the unit. The new one is fine and would get a 4 or 5 rating.
I would recommend this to a friendtp-link not compatible with router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tp-link that I bought is not compatible with my router. There should have been a compatibility list as par of the product review.
No, I would not recommend this to a friendCrap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This crappy Roku is right next to my WiFi router but it constantly freezes. It takes at least 45 minutes to watch a 30 minute show. Also, it reloads my channels every single day. I don’t have these problems with my other devices.
No, I would not recommend this to a friendUnhappy with product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not "pair" it with my regular remote, and had to disconnect the Roku every time I wanted to watch regular television channels. We returned it to Best Buy. We were not satisfied with it and how it worked in our home.
No, I would not recommend this to a friendTV control not worth extra price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We upgraded to this model and paid extra to get the feature that controls the TV as well and only need one remote. All that feature does is turn the TV on and off. It does not include mute so we still need the two remotes.
No, I would not recommend this to a friendNo Roku
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it as Mediacom and my retirement home or not allow me to use Roku.Do was returned!!
I would recommend this to a friendNot what expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already own a Roku and needed a 2 nd , it was not the one I wanted , no volume or microphone returned
No, I would not recommend this to a friendnot good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is very under powered by its processor. Too much lag between button pushes and response times. Got the higher powered 4k unit with no issues.
No, I would not recommend this to a friendBad Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, not found of it at all. Thank you.
No, I would not recommend this to a friendRoku express
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two days and then froze. Tried all the remedies on YouTube and Roku support. Nothing worked.
No, I would not recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up it worked for 3 days and now it will not find my internet, and it won’t let me put it in manually either, it finds 10 other internet’s from my neighbors but not mine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help!
This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible.
Other devices currently accessing the network, such as other streaming players, computers, game consoles, and mobile devices may effect the quality of your network connection. You might want to temporarily stop using any such device and check if that makes a difference.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Cannot DL Spectrum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku no longer contracts with spectrum so you cannot download the app and watch live TV with your spectrum account. That was the entire point of this purchase. I will be returning it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Zach, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Software problem reported and ignored by Roku.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I encountered a problem. Reported it. Discovered that a lot of other users were experiencing the same problem. Roku did nothing about it. I am now back with Amazon Fire Stick. No problems there!
No, I would not recommend this to a friendYou could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like this service, useless. Don't need a TV service telling I'm not watching because I'm not changing channels enough.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is for older tvs. There isnt a on off button
No, I would not recommend this to a friendFirestick easier to connect and more dependable.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get this to work with streaming. Kept disconnecting from wifi. Firestick, no problem.
No, I would not recommend this to a friendBad model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not an improvement over my current Roku. Returned item
No, I would not recommend this to a friend