Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the Express Streaming Media Player, particularly highlighting its ease of use, overall performance, and affordable price. Many appreciate its streaming capabilities, compact size, and fast setup. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
Product not useful for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IT DIDN'T PAIR UP WITH MY TV, IT KEPT SAYING I DIDN'T HAVE WIFI. I TRIED TO GET TOUCH WITH BEST BUY TO RETURN IT, I DIDN'T GET A RESPONSE. I WOULD STILL LIKE TO RETURN IT.
No, I would not recommend this to a friendHad to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unhappy with this Roku because the signal from the TV and the Roku would get jumbled so instead of navigating the Roku the tv volume would go up and down.
No, I would not recommend this to a friendNot into Roku anymore
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apple products do it better and this is just not good anymore it’s too slow and not user friendly whatsoever
No, I would not recommend this to a friendGet a Roku Stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Express would not connect to our WiFi. Returned it and bought a Roku Stick. The stick connected in seconds!!!!
No, I would not recommend this to a friend- Pros mentioned:Overall performance, Price
Perfect for me
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I first bought three to replace older streamers that won't support Netflix after 12/31 (2 to use and one spare). After hooking them up, I was so impressed with their performance that I ordered 2 more for a total of 5 to cover all my TVs. These streamers are fantastic!! I used the last 3 to augment wi-fi Blu-Ray streamers because they had more content choices and were faster to access. Now they're all covered and I'm very happy with the exceptional value and outcome . Highly recommend!!
I would recommend this to a friend Roku epress
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one doesn't have a sound option and power button, but other options are good.
I would recommend this to a friendNeeds newer TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have an excellent older TV. This model Roku would not work on it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, help has arrived! Our Roku players are designed to work with any TV that has an HDMI port. Our Support site has a suite of helpful FAQs and online video tutorials. You can get started with a step-by-step walkthrough of the setup details on our support website here: https://support.roku.com/article/225735828 or watch a video tutorial here: https://youtu.be/qoZCipuRsfM. We hope that this gets you up and streaming soon!
Roku Customer Advocate
this product does not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not get any support from Best Buy or Roku. Now it is past the time to return so I am stuck with a product I just want to change for one that works.
No, I would not recommend this to a friendNo infrared
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like that the remote will not reach the Roku once its in a bookcase
I would recommend this to a friendRoku purchase comment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it my wireless internet connected again after shutting off for a couple of days.
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy Didn’t Stay Connected To My WiFi Returned in 2 Days
No, I would not recommend this to a friendWorks good .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just fine,no problems. We want local channels and didn’t get that.
I would recommend this to a friendBroken HDMI and no longer returnable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI cable already broke. Poor quality product. Can’t return it.
No, I would not recommend this to a friendpiece of junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.horrible product. Charges show on the credit card for now reason. No responses when calling in complaint waist of money
No, I would not recommend this to a friendSent the wrong item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me a webcam when i ordered the roku. Went to the store to exchange and they were completely out of the roku streaming systems.
No, I would not recommend this to a friendSlow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It takes a while to charge. Too slow. When I turn it on it take a few minutes to load the ROKU page. I wish I can return it.
No, I would not recommend this to a friendPoor Produc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars not worth the money. Should’ve spent a few more dollars for a better product.
No, I would not recommend this to a friendDoes not provide all the features I wanted.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Disappointed!!! I would not purchase another one. I would not recommend for use or to my friends and family.
No, I would not recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item does not come on, it’s defective. Try plugging it in different outlets.
I would recommend this to a friendits great if it remain connected to your wifi
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought 2 of this one of them stops working! cannot connect to wifi!
I would recommend this to a friend