Customer Ratings & Reviews
- Model:
- 3960R
- SKU:
- 6513641
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the Express Streaming Media Player for its ease of use, great picture quality, and affordable price. Many appreciate its compact size, fast setup, and compatibility with various apps. However, some customers have expressed concerns about the remote control and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
"as advetised"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised. There in lies the rub. I was mildly upset at first. Now I'm considering a career in digital marketing.
I would recommend this to a friend- Cons mentioned:Remote control
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesn’t work I changed batteries two times Still don’t work
No, I would not recommend this to a friend Inconvenient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2019 model of the Express has playback issues with my basic Hulu subscription. Shows will not play after commercials (it will freeze on the commercial and start playing the show's audio) and the screen will also freeze every 20 minutes or so watching movies. I have had this issue since I first used it, haven't experienced this on other Roku devices, and unfortunately customer Roku support is not available.
No, I would not recommend this to a friend- Cons mentioned:Remote control
No power button or volume control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have power button or volume control. What good is it? I have an Ultra, 2 Ultra Lte and an Express + and they all have a power button and volume control. Now im out thirty bucks unless BB will take it back open box.
No, I would not recommend this to a friend not a great start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me 2 weeks to get it to connect to network, not a good start. Changed out the HDMI cable for a better quality one and also the power cable as it kept giving me a red light. So far so good,but you need to upgrade the cables.
I would recommend this to a friendAvoid All Roku Devices
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Says "Excellent" WiFi signal yet won't stay connected even as the Roku is is resting ON the router. Unfortunately, I bought 2 and they're both useless. I'm giving the entire Roku company 1 star because they have absolutely NO customer service to speak of. I would give them zero stars if I could because having no customer service makes them an irrelevant company. They could care less about their customers.
No, I would not recommend this to a friendRoku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does it's job. But you have to use a lot of remotes to use your tv.
No, I would not recommend this to a friendPoor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor support from salesmen. There were 3 of them and I had to go interrupt their conservation to ask where the Roku was in the store. Lady at cash register was very short and not helpful about my online order.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we’re sorry to hear about your experience at your local store. Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact.
Happy Streaming!
Roku Customer Advocate
Stopped supporting YouTube TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased several Roku devices to run on all of my TV. I use You Tube TV (checked to make sure they support which they did) and now they stopped supporting You Tube TV? Every other streaming service does. Frustrated that I bought Roku now it is garbage. Feels like a bait and switch. Will never purchase Roku anything again.
No, I would not recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to restart and relog on to this thing every time you want to watch tv.
No, I would not recommend this to a friendConstantly buffering and intermittent black screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi is only slower 2.4 GHz and processor is a little slow resulting in regular “Buffering” pop ups and stalled video. Recently started experiencing intermittent screen black outs (audio still working).
No, I would not recommend this to a friendBuy the Ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be cheap, buy the Ultra, these things are crap.
No, I would not recommend this to a friendWifi connection issues. Requires payment info.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Did not work for me. Returned after a frustrating 90 minutes of attempted setup. Numerous wifi problems even though I had excellent signal strength. No 5.0 GHz option. Required my credit card information or bank account to setup. Returned for Amazon fire stick which was setup in of 15 minutes.
No, I would not recommend this to a friend