Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Like it so so
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it but not a great product. Lots of ip app doesn't support.
No, I would not recommend this to a friendIt's OK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it but ended up changing it for an fire stick.
I would recommend this to a friendIts okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It taken me awhile to set up the Roku.i was disappointed with it
No, I would not recommend this to a friendNot recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product lags too much. At first i thought it was my router being too far away but found out that it was not the case. Every other device in the house connects perfectly except for the roku.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, It could be an issue with the strength of your wireless connection (even though other devices are performing as expected). Be sure that your router is within range of the device and avoid obstructions like cabinets and walls when possible. You can check the strength of your internet connection by going to Settings > Network > Check connection. This will test the quality of the signal and also measure the speed of that connection, to be sure that you're signal is strong enough.
If you'd like, please reference our helpful FAQ article: http://go.roku.com/connectivity This page will provide you with common concerns, troubleshooting, error codes, and recommended actions. Don't hesitate to contact our support team of you are still having troubles.
We hope this helps!
Roku Customer Advocate
Roku for streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku device which I purchased would not work on my television. I called Roku for help and they were neither helpful not friendly! They also promised to call back at set times on two different occasions and Never did! Suffice to say I would never use a Roku device again!
No, I would not recommend this to a friend020 error often
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this and a new LG OLED tv. Set up the roku for 60hz refresh at 4k since the tv will do that. Roku recognizes it and everything works fine for a bit then get an 020 error. Means the roku and the tv aren't recognizing the copy protection protocol supposedly. Tried a new cable besides the one that the roku came with and still happens. Irritating and about to take it back. Not sure if its just a premiere problem or a roku in general problem but if you search the web for the error code its a common issue with roku being the common factor.
No, I would not recommend this to a friendNothing special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told this was an upgrade, but still some issues.
No, I would not recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cant figure it out so I'm giving it 3 stars. I'll learn haha
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for what it is. I prefer my fire stick though
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Premiere 4K Streaming Media Player is a good device.
I would recommend this to a friendCouldn't stay connected to WIFI
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a roku express (which also operates on 2g) for over a year and never had issues maintaining a connection to our wifi. The Premiere constantly lost its connection and then would not be able to find our network. I tried all the recommended troubleshooting steps with no success. I ended up returning it and buying the streaming stick+ which I can use with our 5g network. I am very happy with our express and streaming stick+, maybe check those out.
No, I would not recommend this to a friendNO customer support ! ! !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife's TV. I attempted to install the Ruko and after numerous attempts I continued to recieve an error code. I attempted to change to the alternate connection configuration that was listed in the instructions but without success. I attempted to contact Ruko by email and telephone without success. They have a telephone number the is answered with a message that they "do not answer this telephone number" ? I am returning this product. The President of this company should significantly review their "customer support/relations".
No, I would not recommend this to a friend- Cons mentioned:Remote control
Roku remote no volume button!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This remote has no volume button like my other Roku remotes! I hate it. Now I have to use 2 remotes. What’s up with changing this to having no volume button? I want a new one. Horrible!!!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Elizabeth! We're sorry to hear the remote didn't meet your needs. If you're looking for an Enhanced Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'. To have the Enhanced Voice Remote included, choose from the Premiere+, Streaming Stick, Streaming Stick+, or Ultra. Your feedback is very important to us and we'll certainly forward it to our product team.
We hope you're enjoying your new Roku player. Happy Streaming!
Roku Customer Advocate
its ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.roku premiere has issues connecting and freezes regularly.
No, I would not recommend this to a friend3*
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use with my 4k television. Needed a different input
No, I would not recommend this to a friendGood price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was not in sink with lips had to move closer to wifi
No, I would not recommend this to a friend2K No K
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works... that's about all I can say. What a pain to set up. When you are scrolling through the keyboard to enter your login...it would only move ONE square every 8-10 seconds. I have a subscription to Sling. Haven't found any 4K picture yet. Just purchase the basic unit
No, I would not recommend this to a friendNot for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad suggested this item to use with a tv that can’t have direct cable hook up. However the spectrum app I needed does not work very well at all. Spectrum and Riki are working on the issue and are aware.
No, I would not recommend this to a friendnot sure yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.haven't been able to connect to the internet yet..
I would recommend this to a friendbad product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.roku player constantly has trouble providing uninterrupted playback. internet connection is not the issue, as i have gigabit internet and my other streaming devices have no issues- firestick, and xfininty player. i looked into issue online and apparently many other people are experiencing the same problems, with no real solutions being provided by roku. i constantly have to manually reset the internet connection to the device to avoid uninterrupted playbacl. it's very frustrating and time consuming
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this doesn’t sound like a typical experience and we’d like to learn more. Please contact us directly at customer.advocate@roku.com so that we can assist. Be sure to mention this review and your device ID number.
We hope to hear from you soon!
Roku Customer Advocate