Customer Ratings & Reviews

Returned the device because it doesn’t access the internet. The reason for 2 stars is because the box or other info didn’t state that. My son has one and loves it.

This unit gets hot and I am past my 15 days to return it. If people don't mind electrical stuff getting hot.

Was completely unhappy with device. There is no tv controls on the remote and it has to have line of sight for it to work at all.

The remote is worthless on this Roku and when I eventually had to reset it- I have no ability to control anything on it.

if you dont have a smart tv this is a 5 all day but i really needed atmos support and it just wont work with it so for that i cant give it more than 2 stars

I have used Roku for years,including several different models.The best new thing of note is Roku has recently released The Roku Channel,which has hundreds of free movies.It is ad supported.And now Locast.org app gives you free local broadcast stations CBS,NBC,FOX,ABC and PBS.Locast now offers local TV network broadcasts for New York,Boston,Chicago,Houston,Dallas,Denver areas and plans to add many more cities.This means many folks will no longer need antennas to watch local networks for free. Roku has just about every app you can imagine (YouTube/Pandora/Netflix/Amazon/Hulu/HBO Now) plus tons of more apps in many different categories.Roku Premiere 2018 works fine,but you need to point the remote at the device,unlike other Roku models.Here are some points to consider when deciding on which model of Roku to buy: 1)If you need to connect by WiFi in a room far away from your WiFi router,I would recommend the Roku Streaming Stick PLUS or Roku Ultra. 2)If you have a 4K TV,I would recommend the Roku Ultra or Roku Streaming Stick PLUS. 3)To search for content using your voice,go with either the Streaming Stick,Streaming Stick PLUS or Ultra.All 3 of these models also have a remote that can control the power and volume on your TV. There is also a Roku app for Android & iPhone/iPad that lets you use your smartphone/tablet to control any Roku device and use your phone/tablet on-screen keyboard or voice for searches. 4)If you want a wired ethernet connection,go with the Roku Ultra. 5)If you want to connect to an old TV with RCA/Composite audio/video jacks,you will need the Express PLUS 6)The Express and 2018 Premiere models have a remote where it has to be pointed at the device,unlike the other Roku models. 7)If you are only going to buy one Roku device,I would recommend the Roku Ultra.The Ultra has many unique features that the other Roku models don't such as: -Gaming buttons to play video games -Remote finder to find a lost remote control -Ethernet port for a wired connection -Micro SD card slot -USB Port -Night listening mode (this lowers the volume of loud,explosive sounds and raises the volume of soft sounds like whispers.Very useful!!) -Headphone jack on the remote for listening without disturbing others For those who have not used a Roku before,here are some tips that might be helpful: 1)There is no monthly fee to use a Roku.There are many free channels/apps with free movies,music and TV programs and some people use Roku only for the free channels and do not pay any fees. You do NOT have to enter credit card info if you only wish to view free content and you can always add credit card info to your account later for paid channels/apps.If you plan on viewing free content only,I suggest setting up a Roku account before you activate the device.When you reach the page to enter credit card info,some browsers will show a "Skip,I'll add later" option at the bottom.If you do not see this option,simply log out of your account,then log back in.You may have to then enter a different activation code for your device if you skip entering credit card info during device set up,but you do NOT have to enter credit card info if you only want to view free content. 2)Some of the most popular free channels/apps are: YouTube,Pandora radio,The Roku Channel,Pluto TV,Tubi TV,Crackle,CBS News,NBC News,ABC,PBS, PBS KIds and many more.You can also find a free live stream of FOX News on YouTube by searching "Fox News Live" on YouTube. 3)Some of the most popular paid channels/apps are Netflix,Hulu,Amazon video,HBO Now,Vudu,Sling TV,Spectrum TV and Direct TV Now. 4)If you are looking for a bundle of channels of live TV to replace cable TV,check out Sling TV,YouTube TV,Spectrum TV,Direct TV Now,Hulu,Pluto TV and Playstation Vue.All of these are paid services except for Pluto TV,which is free. 5)To find and add new channels on Roku,just press the Home button on the remote control,scroll down and select "Streaming Channels".There you will find thousands of channels/apps in many different categories and many of them are free. My one gripe about Roku (and other streaming devices) is the lack of a fully functional web browser and I hope Roku will include web browsing on models in the near future.I have been surfing the web on the big screen for years and find it ridiculous when an internet connected TV device does not allow you to surf the internet and forces one to switch to yet another internet connected device to do so. I am aware of screen mirroring function from smartphone/PC/tablet but find that a poor excuse to not include a web browser.Many people who type a lot of messages and/or emails like myself prefer typing on a wireless keyboard rather than a phone/tablet/remote control. Bottom Line:You can now get a Roku device to to replace your cable TV box & service or to replace an antenna for free local network TV.

Not good, you always have to face the remote toward the base unit otherwise it will not work,

We had to call to stream local channels because it was set on Texas. The item was not easy to use, good thing there is customer service.

I was expecting to receive a device that would be much more easier to use and understand. I find Roku difficult to schroll through and find what I’m looking for.

Picture is not clear. remote does not have power button. overall very disappointed.

Not a good replacement for a cable box. Took them back and got Chromescast instead. Much easier.

I purchased a G80T tv and I am not happy with the sound and the jerky picture. I will contact Samsung in the near future.

This the worst item I have ever seen no volume button not power button

My media room is upstairs and my router is downstairs. I’m sure it’s a good product but the signal was never strong enough to watch anything. Very blurry.

Nice picture but audio didn't work, despite troubleshooting. Disappointed. Was looking forward to using this.

I live the older models; the new ones have no volume control and no on/off button.

The remote that comes with this will not control your TV. There is no power button or sound buttons.

No very Good...it takes a long time to upload and I have the fastest intranet ...it also stops between a movie. Not too impressed.

I like Roku, hated the way I was treated when it didn't work right! I was told by your ASSociate that I needed to spend all kinds of money to have my system checked out. I called Amazon, explained what was happening, and they got me the router I needed to make it work! That sale could have been yours if you has someone who knew what was going on!

Thought the Roku would be a great new addition to my home theatre. GUESS AGAIN. Never got the chance to use it. Now just sits in the box. Found it will only connect to wifi from a router. I live in the country, not good internet here. So, I use my cell phone with the mobile hotspot for internet. The Roku WONT hook up to a mobile hotspot. Tried everything. Very disappointed.......