Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
pure crap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for something cheap and inexpensive for my other house so I didn't have to continue to take my apple tv back and forth. It took me over 40 minutes just to complete the setup process. It does not work on a wifi network that uses 5ghz at all. I will be returning this and just getting an apple tv for there.
No, I would not recommend this to a friendUnhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this purchase. I have to unplug and replug every single time i want to watch television.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Premiere player, we'd recommend starting here: https://support.roku.com/article/360053736374. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Got rid of Youtube TV.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer has YouTubeTV. Literally the only thing Roku has to do is display the apps and they can't even get that right. Because of some legal dispute you have to access the YouTube app and scroll down to YouTubeTV instead of just clicking on it on the home screen.
No, I would not recommend this to a friendDoes it’s job
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow to respond, has a weird range to act as the receiver, and has a lot of outdated apps that need to get with the times.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the Roku Stick over the Premium. It has a better remote. Both options work well but my preference is the Stick.
No, I would not recommend this to a friendVery problematic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with this product.. audio & video was out of sync... I consistently had to reboot this media player
No, I would not recommend this to a frienddelayed shipping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to wait almost 3 weeks for product arrival.......stated they where shipping it the following day.
I would recommend this to a friendKeep having to unplug
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not very happy with this product maybe I just got a lemon my fire stick does not give me the problems Roku does
No, I would not recommend this to a friendBad product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the Roku because of 2 reasons.... 1. The setup was a horrible experience, the Roku wouldn’t set up and it kept asking me to call a 800 number to install the unit. 2. Kept asking for my credit card info... i don’t even know if i like the service since it won’t install, why would i give my credit info.
No, I would not recommend this to a friendNo this Ain't it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, just Ain't the same. Slow and complicated. Fire Stick for the win. Apple TV even better!
No, I would not recommend this to a friend- Cons mentioned:Heat
Overheated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku unit repeatedly overheated and caused the tv to shut down.
No, I would not recommend this to a friend Roku Preimere 4K
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a worthless piece of hardware - does not stay connected to wireless or internet - I moved it to within 3 feet of wireless router snd still won't stay connected. I will speak to store manager about credit gor purchase
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get to YouTube TV .not very user friendly if you want to change channels.
No, I would not recommend this to a friendNot a fan
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is not a favorite of mine. I was not happy with the application setup.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Premiere player, we'd recommend starting here: https://support.roku.com/article/360053736374. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Better options
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would connect to the 5G wireless internet and it did not so I returned it
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Premiere is a streaming player that connects to 2.4 GHz wireless bands only, which is a great solution for many customers.
There are other Roku streaming players that can connect to 5 GHz bands when the environment requires it including the Roku Streaming Stick+, for those who want a portable form factor with a long-range wireless receiver, and Roku Ultra which even offers an ethernet port. There is also a helpful comparison chart located on our website where you can find the best player to meet your needs. https://www.roku.com/products/compare
Hope this helps!
Roku Customer Advocate
Some good apps available.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like some of the apps, but dislike the two foot range between the television and the remote.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Not compatible with other Rokus I have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible with other Rokus I have Doesn’t have volume control
No, I would not recommend this to a friend Works part time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly checking out....simply goes off. This is a terrible product. Better off with Hulu, Netflix etc.
No, I would not recommend this to a friendRemote did not work—not sure if broken.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the Roku stick installed but the remote didn’t work. I need someone else to help me.
I would recommend this to a friendI do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New Roku Express - will only "see" my 2.4Ghz network which is too slow for proper playback.
No, I would not recommend this to a friend