Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Hard to navigate through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn’t easy to work. You have to go through to much to get this device to function properly.
No, I would not recommend this to a friendIt works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really have nothing negative not positive to say
No, I would not recommend this to a friendExchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the wrong one I wil be retiring it but making and upgraded purchase.
I would recommend this to a friend- Cons mentioned:Remote control
Loved the product before but not this model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No volume control or on and off for the television.
No, I would not recommend this to a friend why a 1star review?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I winded up having to return this item because 1 already came with the product I bought however, I do have one and I think that it should come with voice activation to keep all the tedious typing away. If there is such a device, I'd be interested in checking one out
No, I would not recommend this to a friendRoku
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working fine then stopped working after a year
I would recommend this to a friendWill not connect to 5Ghz router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku Premiere will not connect to 5 Ghz router. It only connects to 2.4 Ghz.
No, I would not recommend this to a friendNot to happy with product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not to happy with this product because I don't think it lives up to the hype that people are talking about. The only thing taht I can get live are the news channels. Everything else is from the day or week before. Although cable is more expensive, I'm now wondering if it is worth it. At least with cable,I can get the local news.
No, I would not recommend this to a friend- Cons mentioned:Heat
Not what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly rebooting over and over. Overheated and reset
No, I would not recommend this to a friend It's.....Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not feel any difference with this device on my 4K HDR TV.
I would recommend this to a friendCustomer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing ROKU I called your store 20 times and could get a human to answer including the managers telephone number on a question about the product. Never talked to anyone, left message, no response or call backs. We are not very impressed with your store. Ponder
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. Were you trying to reach Roku support or BestBuy support?
If you're still having troubles, please check out our Support website. We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Premiere player, we'd recommend starting here: https://support.roku.com/article/360053736374
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic remote with no extra Features , disappointed that it is $43
No, I would not recommend this to a friendEasy to use...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Majority of the shows/movies cost. Wouldn't have bought if I knew
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly decent price. Can’t use on my television
No, I would not recommend this to a friendtoo small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote is too small.. need more space between function keys
No, I would not recommend this to a friendCannot get it to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this to work as it is not ping up my wireless signal and thus, you cannot connect to it. I will try calling internet service tomorrow but if they can't get it to work, it is going back My computer I am on now is wireless and works fine so I know that is not the issue
No, I would not recommend this to a friendsome restrictions
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine product if you can deal with the subscription cost of other apps
No, I would not recommend this to a friendOften plays shows and movies staticy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might need to get a new streaming device, very disappointed
No, I would not recommend this to a friendI should have listened
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many people had problems with these not staying connected to the network. Now it's happening to me. Again. I thought I had sorted it out. No. If you must have Roku, get the Ultra. I have that as well and never have this issue.
No, I would not recommend this to a friendI was sent an open box iRoku that did not eork i.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Roku and upon receipt, i saw that the box was opened. I tried to install i several times, but it did not work. Evidently, I was sent a Roku that was defective and thst had already been returned by another customer. I returned it for a full refund!
No, I would not recommend this to a friend