Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Will not all you to rokucast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in the in ability to roku cast since the app has you brand
No, I would not recommend this to a friendDon’t purchase!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this device for almost 5 months and all of the sudden it is reading a poor connection to the internet. It’s in the same place it’s always been and the tv that is right above it connects just fine. Google it. This is a common problem.
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.better to buy amazon fire stick, user interface is quite not good
No, I would not recommend this to a friendNot capable of seeing the network extender
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of time getting this one, if it cant even see the network extender so the connection is slower and keeps having connection issues. Wish all of the Roku's were the same as far as network connectivity
No, I would not recommend this to a friendJust another gimmick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just another gimmick ! That's my review dumb Best buy
No, I would not recommend this to a friendNot very happy with this Roku!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very unhappy with this device. We constantly have an issue where we have to reboot the device for it to work. We have the Roku stick and have had no issues with that one. This is the only one we have the issue with.
No, I would not recommend this to a friendDoesn't
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item, after installation I had to call customer service to activate, they told me to pay 69$ this was strange to me.
No, I would not recommend this to a friendDo not buy if you want the spectrum app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money I bought these for the spectrum app and right now Roku and spectrum or in some type of contract dispute and you’re unable to download the spectrum app. Roku has lost a customer for life over this stupid disputes
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi BPFJ, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
Frustration
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son's TV it's a pain to get set up.
No, I would not recommend this to a friendJoshua, TX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the product. Couldn't get it to connect to my tv.
No, I would not recommend this to a friend- Cons mentioned:Wifi
Why Get this over the Streaming Stick+?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Streaming Stick+ for another tv in my house. Great product and most reviews say get that on over this Premiere because you get the 5GHZ WiFi and you can control the tv volume and power the tv off. The advantage to this Premiere in my opinion is that you can connect your own HDMI cord to it and since it is a basic IR Roku, you can control it via your universal remote like a Logitech Harmony remote where you can't do that if you bought the Streaming Stick+. So my tv and soundbar is mounted over my fireplace and the ports on the tv are hard to get to. It's 4k and the soundbar has 4K pass through and I had my TV guy run 3 HDMI cords to the nearby cabinet so I can hook up future stuff. If I were to go with the Roku Streaming stick+ I would have to connect it to the TV, power it with the tv USB and then the sound would be sent to my soundbar via HDMI ARC. The problem is HDMI ARC isn't 100% reliable so at times it would output just the tv sound and I would have to restart the system to get it to output to the soundbar. With the Premiere I can hook it straight up to the HDMI that is connected to my soundbar bar and then it goes from there to the HDMI ARC on the tv. This is more reliable in that if the ARC messes up the sound still outputs out of the soundbar and I don't have to restart the whole system to get the sound to work again. Also, I can connect my harmony remote to it so I can just have 1 remote and I can bounce between this and my apple tv, blueray player etc. The WiFi isn't as good on this, but my router is right beside where it will sit so it's a mute point for me. Hope this helps!
I would recommend this to a friend Bitter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a huge Roku fan! I bought this for my office, and for about 45 days it worked great. Then the wireless antennae died. I looked to see if i could return it, and of course I was 15 days past the return date. Not cool.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience. Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Not as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get this if you want to use Facebook (no way to use it) or connect with Android or iOS; those may work after buying additional software, but that software has terrible reviews. Returned it after 1 week, that was another ordeal!
No, I would not recommend this to a friendWouldn't work for live TV apps.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The live tv app channels would either not load properly or display low resolution, pixelated picture when they did despite placing the device about 2 feet from our wireless router. I ended up returning the product.
No, I would not recommend this to a friendIncomplete product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It comes without one cable that is necessary for installation. It tells you that in the instructions and gives you an email address where you ca n order it for free. What good is that when you were buying the Roku to install immediately.
No, I would not recommend this to a friendpoor product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product works only for a few days. then it started losing connection. I tried so many different ways even i am factory reset but the roku premier still wont able to connect to the internet. I never buy this product again.
No, I would not recommend this to a friendPoor Quaility
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku kept freezing. Would have to unplug power 3 to 5 times a day. In all fairness might of purchased a defective unit. Returned to store and bought a more expensive Roku.
No, I would not recommend this to a friendroku
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we don't enjoy this seemingly wonderful access to extensive and entertaining content. Takes too long. Hard to navigate and find content.
No, I would not recommend this to a friendNot so robust
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick no longer connects to the remote and since it’s been a year all Roku wanted to do was sell me a new remote… no guarantee that would work any better.
No, I would not recommend this to a friendRoku doesn't tell you can only have one per house!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have more than one then they will charge you to have a second one and when you call them to inquire they are rude and arrogant saying oh well either you pay to use the second one or too bad then dont use it!!!
No, I would not recommend this to a friend