Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
turns off my LG TV when I hit the ROKU HOME button
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second defective ROKU unit, the first being a an Ultra. This one turns off my LG TV every time I hit the ROKU HOME button. What good is a ROKU player if the TV can't stay on?
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mark, we're sorry to hear about your troubles. Have you had a chance to connect with our support team yet? Contact us here at your convenience so that we can assist: https://support.roku.com/contactus. Be sure to mention this review along with your device ID number when you do so.
We look forward to assisting you!
Roku Customer Advocate
terrible produce
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the third Roku we have had to get. There is some sort of design flaw and it quits working in relatively short order
No, I would not recommend this to a friendPoor WiFi connection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku platform is fantastic but this player is not good. I have bought two of these now and each time the player has a problem connecting to WiFi. Whole house and other devices have no issues except this player.
No, I would not recommend this to a friendDefective Product - Not Returnable after 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed December 16th, the device failed January 30th. Not returnable after 30 days. The other 3 Rokus we have are fine. Very disappointed that it can't be returned.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Clayton, we're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement. Be sure to and mention this review and your Roku device ID number, too.
Thanks!
Roku Customer Advocate
Not Needed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were not needed for my TV to run Roko, and I waited to long to return and Was told Best Buy didn’t sell these anymore and would not refund my money
No, I would not recommend this to a friendUnacceptable item condition!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BB sold product in ripped packaging, wouldn’t replace, just refunded at my request. Obviously store pickup experience is a hit or miss.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience with the retailer. If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus. We hope that you continue to enjoy the new product!
Roku Customer Advocate
I returned it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 Roku tv and they are great!!! Tried this device to my none roku tv and it will not activate. Tried activating for 2 days with no luck. I returned it today.
No, I would not recommend this to a friendNot worth extra money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After loving the less expensive Roku...I purchased the Premiere 4K for my 4K TV but the picture quality streamed poorly with Premiere...dark, blurry. I returned it.
No, I would not recommend this to a friendSave your money, dont buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will no longer connect to wifi.. Tried several hdmi cables and still turns the screen green and purple for some reason…
No, I would not recommend this to a friendIf I could give it negative stars I would
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest piece of crap. Doesn’t connect to WiFi and if it does it won’t stay connected long enough to watch something. Love ROKU but this device is garbage!
No, I would not recommend this to a friendDoes not support advance configuration!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For real? It exists a device in 2020 that does not support Static Configuration (Static IP and DNS)? Yes, Roku device!
No, I would not recommend this to a friendLeast worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cuts out, we lose words streaming shows. The only one worse than this is the fire stick. Returned 2 weeks later.
No, I would not recommend this to a friendUnreliable, overheats
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped being reliable after 6 months, stops working while in middle of watching a show for no apparent reason. Glad I didn’t throw out my old fire stick!
No, I would not recommend this to a friendNot for me.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not have a headphone jack like it shows on the pictures. I purchased this exact Roku for that reason so I can watch my shows with my headphones in.
No, I would not recommend this to a friendROKU won't work...avoid this product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't work. I tried several times to get it configured. I also couldn't get a hold of geek squad. So failures at every turn.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! This Roku device is a streaming player that connects to 2.4 GHz wireless bands only. You'll want to ensure that the wireless connection you are connected to is a 2.4 GHz wireless network. You'll also want to be sure that it is within range of the device and you could try restarting your Roku device and router.
If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Thought it was something different.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My smart tv’s & Xbox One does the same thing. Not sure what the point of this was? Am guessing it’s good for people without a smart tv or Xbox though.
No, I would not recommend this to a friendDidn't last
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had multiple Roku devices. This one is the other one not to last. It worked perfectly for two months, now the sound seems to be going out.
No, I would not recommend this to a friendBad hardware, unreliable software--save your dough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly, unreliable software. You'll spend more time figuring out how to use this than watching programming. Very limited.
No, I would not recommend this to a friendworked great when it worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just stopped working so I unplugged waited a few hours and plugged back in . 1 week later it goes out again now it is not returnable.
No, I would not recommend this to a friendDon't waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.although it says 4k, this device will not see or recognize my 5g network which makes it almost entirely useless. Get a fire stick.
No, I would not recommend this to a friend