Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it for the price you pay.l you don’t get much so you have to buy into other options
No, I would not recommend this to a friendShort life
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought or replaced six of these in the last two years. They last only 3-6 months before they stop working.
No, I would not recommend this to a friendnot a good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this player. I've decided to keep my Verizon fios box. I want to return and have not been able to reach best buy.
No, I would not recommend this to a friendthe worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.said it was delievered but it never was. i tried calling but they kept hanging up on me. never buying from here again
No, I would not recommend this to a friendDied with in a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio of streamed programs sounded like someone was gargling after 8 months. Second Roku product this has happened to.
No, I would not recommend this to a friendFind something else
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase decision. Use your money on something better. Couldn’t return it so ended up throwing it away.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you haven't already, check out our Support website—we have a suite of helpful articles and videos that might resolve your concern. Visit support.roku.com to learn more.
Use the search bar at the top of the page to locate exactly what you're looking for. We hope this helps to get you up and streaming!
Roku Customer Advocate
No help. They demand money to setupp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hassle to setup. No assistance with out money. You don't know they are from some where asking you for money.
No, I would not recommend this to a friendwish I knew before I bought it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Good got it to stream Spectrum like my old one. Now I can't. Would not have bought if I knew that before
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
No bueno
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for kids tv to stream shows. Had a hard time connecting to various apps. Returned and got Roku usb stick.
No, I would not recommend this to a friendRoku Poor Quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continue to get crackling sound and leave disconnected for days and ince reconnected it is not better.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Syss, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! We have a suite of helpful articles and videos that might resolve your concern.
For your Roku Premiere player, we'd recommend starting here: https://support.roku.com/article/360053736374
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Geek mvery poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.your geek service regarding was terrible. Absolutely no response from my many phone calls to a supervisor.
No, I would not recommend this to a friendWrong stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently I was sold the wrong stick. I am told by my internet provider that I need to Dual Band.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback! We offer a variety of streaming devices designed to meet the needs of our customers - the Roku Premiere is a streaming player that connects to 2.4 GHz wireless bands only, which is a great solution for many customers.
There are other Roku streaming players that can connect to 5 GHz bands when the environment requires it including the Roku Streaming Stick+, for those who want a portable form factor with a long-range wireless receiver, and Roku Ultra which even offers an ethernet port. There is also a helpful comparison chart located on our website where you can find the best player to meet your needs at https://www.roku.com/products/compare.
Hope this helps!
Roku Customer Advocate
Terrible Picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality was terrible! We returned it. Wanted to break free of cable but that didn’t happen!
No, I would not recommend this to a friendVery cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work at soon I installed lines come out on my tv that was it I try other Tv something
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Help has arrived! Our Support site has a suite of helpful FAQs and online video tutorials that may help.
You can get started with a step-by-step walkthrough of the setup details on our support website here: https://support.roku.com/article/223372348 or watch a video tutorial here: https://youtu.be/TB2Lgmw5IR4.
Additionally, ensure that you are using the included Premium High Speed HDMI cable when connecting to your TV. You could also try using a different HDMI port to see if it helps.
We hope that this gets you up and streaming soon!
Roku Customer Advocate
Don't buy this if you have Spectrum TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I could not get the Spectrum TV app it was the reason I bought this device
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.
To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.
Happy Streaming!
Roku Customer Advocate
JP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like Roku!! To much to attach to tv and just did not like the looks of the programming
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sandy, thanks for your review. We aim to make the setup as simple and seamless as possible with only and HDMI cord and a power cord attachment. Nevertheless, our product team is always on the lookout to improve and we'll be sure to pass it along.
Roku Customer Advocate
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One star because I was sold something I didn’t need with my Smart TV so it was returned.
No, I would not recommend this to a friendRoku Remote is not working with in 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 6 months old remote is not working, I happy unhappy
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have returned this item. I was surprised to see that it did not have a volume control.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike! We're sorry to hear the remote didn't meet your needs. If you're looking for an Enhanced Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'. To have the Enhanced Voice Remote included, choose from the Premiere+, Streaming Stick, Streaming Stick+, or Ultra.
We also offer a helpful comparison chart on our website: https://www.roku.com/products/compare.
Thanks for your feedback—we'll certainly forward it to our product team.
Roku Customer Advocate
Suckish
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t connect to internet & freezes. Won’t buy again
No, I would not recommend this to a friend