Customer Ratings & Reviews
- Model:
- 3920R
- SKU:
- 6293217
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Premiere Streaming Media Player's ease of use, excellent picture quality, and its affordability. Many appreciate the device's streaming capabilities and compact size. While some users found the remote control to be less than ideal, the positive feedback on performance and setup outweighs the negative comments.
This summary was generated by AI based on customer reviews.
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to stream in extra room. Only con is that I can't punch numbers to go directly to a channel.
I would recommend this to a friend- Cons mentioned:Remote control
Outdated Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have noticed it doesn’t have a power button meaning you have to use TV remote to turn on/off and adjust volume. Cumbersome to use. Regret purchase. Spend more and get one with power and volume controls. This was a waste of money.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick, Streaming Stick+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Happy Streaming!
Roku Customer Advocate
Disappointing and Aggravating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will here give up all that is familiar and normal in your on-line purchasing, and have to leave the room to enter an obscure code each time you want to buy something, So what was a helpful product becomes a "gotcha." The bad thing here is that Roku becomes the payment hub, and that as a practical matter defeats the purpose in upgrading, Another "bad idea" as with most software changes. Will return this product and revert to our ancient unit vs "upgrading." Original reason for the change was that amazon no longer supports the old units (Roku2), but we can live w/o amazon prime.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for being a long-time fan of ours! Though, we're sorry to hear that your newest purchase did not meet your needs. Please know that our product team is always on the lookout to improve our products based on our customer's feedback. We appreciate the review and we'll be sure to pass it along.
If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus. We hope to have a chance to better serve you in the future.
Happy Streaming!
Roku Customer Advocate
Great picture, horrible support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a Roku Premiere from Best Buy. I needed a little help and had some questions in setting it up, only to find on Roku's website that this product does not qualify for any kind of tech support other than e-mail correspondence. Buyer beware!
No, I would not recommend this to a friendI'll let you know when I know
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how it works. I only bought it for future use, my old one is still working fine. I did not try it as it is a hassle to set it up and then hook my old one up again.
I would recommend this to a friendHave another cord on hand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Console itself is great, but the HD cord that came with it was a dud and too short (~1 foot long), so I had to pay $20 for another cord.
I would recommend this to a friend- Cons mentioned:Remote control
Remote Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote stopped working after 30 days. Not recommended.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Conflict with LED lights.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have LED light strings, the remote will interfere with your lighting controller. Example: every time you click a button, your lights will change colors. I returned this product.
No, I would not recommend this to a friend Why no tv volume or power??
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is for the Roku Premier Streaming Player (not the stick.) I can't believe the even make a model that doesn't control the tv volume or power. Would never have imagined... Now I just need to go exchange it for the stick for $10 more.
No, I would not recommend this to a friendRating is for Roku support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku itself is ok and does it's job. My complaint is with Roku and it's non-support. If you have technical issues, you are sent to their website and their DIY troubleshooting. No other way to contact them for support of any kind. No email. No phone number. No chat. When a company sells products with zero to little support, that tells me they don't back up their products.
No, I would not recommend this to a friendRoku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the product from Best Buy and it stopped working shortly after set up. Not sure if I can take it back in.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv woll lock up, remote will lock up...just two words....Pure junk.
No, I would not recommend this to a friend DOESN't WORK WITH U TUBE TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have given this NO STARS, but it won"t let me! I have had this now for several months. Better than 60% of the U Tube TV shows lock up and become unwatchable . NO SUPPORT!!. I IReplaced it with a Fire stick witch works great
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, This is certainly not the kind of experience we would hope for you to have and this does not sound like typical behavior. Is this only happening on one channel, YouTube TV?
Sometimes, performing a system restart on the player can resolve this. Other times, you might need to uninstall and reinstall the affected channels, check the status of your wireless connection, or contact the channel's service provider.
Our Support site has a robust FAQ article that may help, too. Learn more: https://support.roku.com/article/208755548.
We hope this helps!
Roku Customer Advocate
No longer supported by Roku not working after 6 mo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than a year out of the box, unit won't start because of the two rapid blinks issue. No support from Roku (this model was released in 2016, not 2006!), only recourse was to check the community posts which resulted in agreement of buying a new one.
No, I would not recommend this to a friendDefault audio is not user friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The default preset on roku is movietheatre quality surround sound which only 23% of Americans have in their homes meaning over 70% of customers will have the same problem where it sounds like weird chirping until you change the audio setting to stereo
No, I would not recommend this to a friendIt’s dud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work.. the whole thing does not work I wasted money I’m unsatisfied and I’ll never order anything else
No, I would not recommend this to a friendDisappointed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The roku streaming stick doesn't have my cable provider app. Thjis was a waste of my money. Very disappoint.
No, I would not recommend this to a friendBad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have plenty of download speed but it still won’t download content and what does download is pixelated.
No, I would not recommend this to a friend