Customer Ratings & Reviews
- Model:
- 3840R
- SKU:
- 10116671
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Make sure all the channels work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku YouTube channel does not work. I’ve troubleshooted to try to fix it without success. I was chatting with a rep for an hour and gave up.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Elem, thanks for letting us know about your experience. This is not considered normal behavior and we can see you've been working with our support team. Rest assured, we're working to get this resolved for you, and we appreciate your patience. We're eager to get you back to streaming seamlessly! Elmer, Roku Customer Advocate
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device doesn’t accomplish anything that the regular Roku does. I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Peppy, we are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please don't hesitate to reach out to us at https://support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience.
Elmer, Roku Customer Advocate
- Cons mentioned:Compatibility
dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not get streaming stick to work properly with older Samsung plasma tv.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello! We are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Remote control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine in October and now the remote is not working. I changed the batteries but the only buttons working are the On/Off switch and volume switch. I have had other Roku sticks so hoping this is an anomaly. Price is great but not so much considering it didn't last long.
I would recommend this to a friendBrand response from Roku Support
Posted .Hi Kay, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Jessica, Roku Customer Advocate
- Cons mentioned:Compatibility
Didn’t pair with my tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly didn’t work with my tv so I didn’t have the best experience with this remote
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Amanda, thanks for sharing with us. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Really frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been unable to get to connect to internet,...
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Grammie, thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Ok streaming stick
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The darn thing keeps freezing. Nothing against Best Buy it’s just Roku products are not made to last.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Angel, thank you for sharing your experience with us. The issue you've described seems a bit unusual. We recommend following these steps to potentially resolve the issue: First, try restarting your Roku device by navigating to Home > Settings > System > System Restart. It is also essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. If the problem persists, please feel free to reach out to us at support.roku.com/contactus.
Thanks!
Elmer, Roku Customer Advocate
Lacks some basic features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty sluggish UI and disappointing that it's missing basic features like google cast and airplay. I'd recommend paying a little extra for the + model.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dimitri, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Doesn’t include usb cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should tell you on outside package that it doesn’t include usb cable. It’s on the inside box. Had to make a separate trip to the store
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Judith, thank you for sharing your feedback with us. Please note that the Roku Streaming Stick and Roku Streaming Stick Plus do not include a power adapter; only the Streaming Stick 4K comes with a power adapter in the box. To power the Roku Streaming Stick and Roku Streaming Stick Plus, you can use the USB power cable to connect them to an available USB port on your TV. If you prefer to connect the device to a power strip or wall outlet, you can use any compatible power adapter you have. If you have any further questions or issues with your Roku, please feel free to reach out to us at support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate
BEST BUY SERVICE IS QUESTIONABLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE REMOTE DOES NOT WORK PROPERLY. YOU SENT ME AN EMAIL TO RETURN IT, BUT I LOST THE EMAIL. I WROTE BACK TO GET THE EMAIL RESENT, BUT NOTHING ON YOUR END. BOTTOM LINE, BAD BUSINESS AND VERY HARD TO NAVIGATE TO GET TO SOMEONE WHO CARES.
I would recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're truly sorry to hear about your experience at your local store, Michael. If you haven’t done so already, Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Thank you! Bernie, Roku Customer Advocate
- Cons mentioned:Compatibility
wrong product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was being told it’s good with my samsung tv but it gave me very hard time only power button worked
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Roku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 2 hours on the phone with Roku support, after lots of troubleshooting they advised me to return this to store for replacement, the replacement worked perfectly
I would recommend this to a friendBrand response from Roku Support
Posted .Hello James! We apologize for your experience, but we appreciate you sharing this with us. We're pleased to hear that the replacement worked perfectly. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us at http://support.roku.com/contactus. Your feedback is important, and we will share this with our product team. Happy Streaming! Jessica, Roku Customer Advocate
Lacks signal strength
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not receive well if it is one floor below the modem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jerry. We acknowledge your concerns; we do not intend for our valued Roku customers to have this type of experience. We recommend reviewing this support article regarding the resolution of internet errors and issues on your Roku streaming device: https://support.roku.com/article/21332781083287. If the problem persists, please reach out to Roku technical support so that they can escalate this matter to our engineering team. Contact us: https://support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Overcharges
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone no. To call if u have problem with charges
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Letha, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Bernie, Roku Customer Advocate
Not cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it wish I didn’t purchase. I wanted the same remote that came with tv, not this one. I went by what your rep told me. Very unhappy with product
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for sharing your thoughts with us. We offer a variety of models with different features to cater to our customers' needs. Based on your device insight, you can choose from the Roku Streaming Stick, Roku Streaming Stick Plus, Streaming Stick 4K, or Ultra. For more information, please visit our helpful comparison chart here: https://www.roku.com/products/compare. We are here to assist you in finding the best Roku device for your needs. Thank you for choosing Roku, and Happy Streaming! Elmer, Roku Customer Advocate
Ya see your stuff don’t work I’m tried of always
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never opened package was told by my husband to return it because the device is slow so why set up or open package……
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there. Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item keeps getting an Error that states the hdmi cable doesn’t work. I should, ymthe item just doesn’t work. Trashed it and went with Apple TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Victor, this doesn't sound quite right and we'd like to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.S tick runs super slow response time slow. I would have return it but my kid threw the box away.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing with us. We understand that you're experiencing some functionality issues on your device, and we're here to help. Here are some quick tips: If an update is available, perform it to ensure you have the latest version of the Roku software. This will significantly improve its functionality and give you access to the newest features. Navigate to Home > Settings > System > Software Update > Check Now to verify. Additionally, it is important to confirm the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact our support team directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Roku! Works great so I went back & purchased 2 additional, now I have one on all 3 TV ‘s in my house! Those sales agents at Best Buy are the Best!!
I would recommend this to a friend - Pros mentioned:Overall performance, Remote control
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Upgraded tot the stick and very pleased with it. So nice to have the remote that controls volume, etc. too.
I would recommend this to a friend