Customer Ratings & Reviews
- Model:
- 3840R
- SKU:
- 10736371
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Good buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got rid of Xfinity. Have a few subscriptions and Roku. More than enough selections. Saving about $150/month.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a replacement, and it would pair with my existing app. I love Roku, but I ended up having to return it.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi there, thanks for taking a few moments to share these details with us. It sounds like you already returned the Roku device, but we appreciate your comments and will be sure to pass this along to the product team. Please know that for future reference, if there is anything that we can assist you with, don't hesitate to reach out or visit our suite of helpful FAQ articles at support.roku.com. Thank you! Bernie, Roku Customer Advocate
Very conveniente.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy to install as I expected, but with a little help from my grandson, I am enjoying the convenience. Thanks.
I would recommend this to a friendROKU Streaming Stick Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well no issues, replacement for a stick from 2016 that stop sending the surround sound to the receiver
I would recommend this to a friendRoku media player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just love my Roku remote I made a good choice when I purchased it
I would recommend this to a friendDid not work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item did not work on the TV, it was returned the same day as purchase.
I would recommend this to a friendBrand response from Roku Support
Posted .Hi there, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Jessica, Roku Customer Advocate
good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love it so far. the software lags a but at times, but its good fir the price.
I would recommend this to a friendRoku Stick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Roku Stick. It has good quality. I can't complain.
I would recommend this to a friendNever purchase again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HATE IT!!!!!!! Hardest thing to figure out. Can’t get locale stations was a terrible purchase.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello, Dan. Thank you for your input! To access local stations on a Roku Stick, navigate to the Live TV option on your main local opening screen. You will need to have an external antenna connected to your TV. If you do not have or cannot obtain one, please search for the apps for local channels. If you need help, we welcome you to contact our support team at support.roku.com/contactus. We will be happy to assist you. Happy Streaming! Bernie, Roku Customer Advocate
dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.could not get streaming stick to work properly with older Samsung plasma tv.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello! We are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Roku remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote after two weeks does not work. Returning it to the store. On off is only item on Roku that works. I have ordered others that have been just fine.
I would recommend this to a friendBrand response from Roku Support
Posted .Hi Greg, hp is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and try to re-pair your voice remote to your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21306145024535#section-2. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persist please contact us directly at support.roku.com/contactus. . Your feedback is very important to us.
We're looking forward to getting you back streaming.
Elmer, Roku Customer Advocate
Make sure all the channels work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku YouTube channel does not work. I’ve troubleshooted to try to fix it without success. I was chatting with a rep for an hour and gave up.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Elem, thanks for letting us know about your experience. This is not considered normal behavior and we can see you've been working with our support team. Rest assured, we're working to get this resolved for you, and we appreciate your patience. We're eager to get you back to streaming seamlessly! Elmer, Roku Customer Advocate
Remote control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought mine in October and now the remote is not working. I changed the batteries but the only buttons working are the On/Off switch and volume switch. I have had other Roku sticks so hoping this is an anomaly. Price is great but not so much considering it didn't last long.
I would recommend this to a friendBrand response from Roku Support
Posted .Hi Kay, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Jessica, Roku Customer Advocate
roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks like a great idea, bought as a gift, still not opened
I would recommend this to a friendRoku remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll be returning because it won’t sync with my universal remote.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello! Thanks for the review. Please be advised that the Roku devices may not work with a universal remote; these devices are designed to only work with the Roku remote. We recommend purchasing a remote compatible with the device, or you may use the Roku mobile app, which is free to download on any Android or iOS phone. If you need help, you can contact our support team at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device doesn’t accomplish anything that the regular Roku does. I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Peppy, we are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please don't hesitate to reach out to us at https://support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience.
Elmer, Roku Customer Advocate
Didn’t pair with my tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly didn’t work with my tv so I didn’t have the best experience with this remote
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Amanda, thanks for sharing with us. We are keen to gain a deeper understanding of the issue and discern the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we may undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
Ok streaming stick
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The darn thing keeps freezing. Nothing against Best Buy it’s just Roku products are not made to last.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Angel, thank you for sharing your experience with us. The issue you've described seems a bit unusual. We recommend following these steps to potentially resolve the issue: First, try restarting your Roku device by navigating to Home > Settings > System > System Restart. It is also essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. If the problem persists, please feel free to reach out to us at support.roku.com/contactus.
Thanks!
Elmer, Roku Customer Advocate
Really frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been unable to get to connect to internet,...
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Grammie, thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Doesn’t include usb cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should tell you on outside package that it doesn’t include usb cable. It’s on the inside box. Had to make a separate trip to the store
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Judith, thank you for sharing your feedback with us. Please note that the Roku Streaming Stick and Roku Streaming Stick Plus do not include a power adapter; only the Streaming Stick 4K comes with a power adapter in the box. To power the Roku Streaming Stick and Roku Streaming Stick Plus, you can use the USB power cable to connect them to an available USB port on your TV. If you prefer to connect the device to a power strip or wall outlet, you can use any compatible power adapter you have. If you have any further questions or issues with your Roku, please feel free to reach out to us at support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate