Customer Ratings & Reviews
- Model:
- 3840R
- SKU:
- 10736371
Rating by feature
- Value
Rating 4.9 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Lacks some basic features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty sluggish UI and disappointing that it's missing basic features like google cast and airplay. I'd recommend paying a little extra for the + model.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Dimitri, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
BEST BUY SERVICE IS QUESTIONABLE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE REMOTE DOES NOT WORK PROPERLY. YOU SENT ME AN EMAIL TO RETURN IT, BUT I LOST THE EMAIL. I WROTE BACK TO GET THE EMAIL RESENT, BUT NOTHING ON YOUR END. BOTTOM LINE, BAD BUSINESS AND VERY HARD TO NAVIGATE TO GET TO SOMEONE WHO CARES.
I would recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're truly sorry to hear about your experience at your local store, Michael. If you haven’t done so already, Best Buy will surely value this feedback, and we encourage you to contact their team directly here: https://www.bestbuy.com/services/presales/contactus/education?contact. Thank you! Bernie, Roku Customer Advocate
Roku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 2 hours on the phone with Roku support, after lots of troubleshooting they advised me to return this to store for replacement, the replacement worked perfectly
I would recommend this to a friendBrand response from Roku Support
Posted .Hello James! We apologize for your experience, but we appreciate you sharing this with us. We're pleased to hear that the replacement worked perfectly. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us at http://support.roku.com/contactus. Your feedback is important, and we will share this with our product team. Happy Streaming! Jessica, Roku Customer Advocate
wrong product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i was being told it’s good with my samsung tv but it gave me very hard time only power button worked
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Lacks signal strength
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not receive well if it is one floor below the modem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jerry. We acknowledge your concerns; we do not intend for our valued Roku customers to have this type of experience. We recommend reviewing this support article regarding the resolution of internet errors and issues on your Roku streaming device: https://support.roku.com/article/21332781083287. If the problem persists, please reach out to Roku technical support so that they can escalate this matter to our engineering team. Contact us: https://support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Overcharges
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No phone no. To call if u have problem with charges
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Letha, help has arrived! Please visit us online at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Bernie, Roku Customer Advocate
Not cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it wish I didn’t purchase. I wanted the same remote that came with tv, not this one. I went by what your rep told me. Very unhappy with product
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for sharing your thoughts with us. We offer a variety of models with different features to cater to our customers' needs. Based on your device insight, you can choose from the Roku Streaming Stick, Roku Streaming Stick Plus, Streaming Stick 4K, or Ultra. For more information, please visit our helpful comparison chart here: https://www.roku.com/products/compare. We are here to assist you in finding the best Roku device for your needs. Thank you for choosing Roku, and Happy Streaming! Elmer, Roku Customer Advocate
Ya see your stuff don’t work I’m tried of always
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never opened package was told by my husband to return it because the device is slow so why set up or open package……
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there. Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item keeps getting an Error that states the hdmi cable doesn’t work. I should, ymthe item just doesn’t work. Trashed it and went with Apple TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Victor, this doesn't sound quite right and we'd like to help. Have you had a chance to contact our customer support team? Please contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us and we’re eager to assist. Thank you! Elmer, Roku Customer Advocate
Stay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.S tick runs super slow response time slow. I would have return it but my kid threw the box away.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing with us. We understand that you're experiencing some functionality issues on your device, and we're here to help. Here are some quick tips: If an update is available, perform it to ensure you have the latest version of the Roku software. This will significantly improve its functionality and give you access to the newest features. Navigate to Home > Settings > System > Software Update > Check Now to verify. Additionally, it is important to confirm the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact our support team directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! Upgraded tot the stick and very pleased with it. So nice to have the remote that controls volume, etc. too.
I would recommend this to a friendRoku Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works exactly the way I expected. I have already downloaded multiple channels and more in the future.
I would recommend this to a friendGreat Roku for Netflix and other apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works greats with all apps needed and save me from buying a new tv
I would recommend this to a friendReview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful and easy. Wish It can work on the Insigna TV
I would recommend this to a friendTV Streaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i currently have a roku and i got this for the spare room but had to return due to tight funds. still love roku
I would recommend this to a friendRukoo Fast!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Curbside was wonderful and it didn't take long at all
I would recommend this to a friendHot usage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gets extremely hot when plugged in afraid to use may cause damage to my TV or fire
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for sharing your thoughts with us. We are keen to provide assistance and gain further insight into this matter. In the meantime, please try this simple step, carefully unplug the power cable from your Roku player and allow it to cool down. Avoid placing your Roku in a cabinet or other closed space, or on top of other electronic devices. You can also try installing a free HDMI extender to move your Roku away from the back of your TV. Lastly, Once your Roku has cooled down, plug the power cable back in and wait for it to power on. If the issue persists, feel free to contact us at http://support.roku.com/contactus. Your feedback is really important to us and helps us improve our products and services.
We’re always here to help!
Elmer, Roku Customer Advocate