Customer Ratings & Reviews
- Model:
- 3811R
- SKU:
- 6367481
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Streaming Stick+'s ease of use, particularly its user-friendly remote and headphone jack, which allows for private listening. Many appreciate the device's performance, picture quality, and 4K capabilities, along with its straightforward setup. However, some users report issues with the remote's battery life and occasional overheating. The positive feedback on ease of use and picture quality outweighs these concerns for most customers.
This summary was generated by AI based on customer reviews.
Easy to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't download apps in the roku streaming stick...
No, I would not recommend this to a friendChurch of God a Worldwide Association
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have 4 ROKUs, the newer two won't get the chanel we watch the most!
No, I would not recommend this to a friendGood compliment to existing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good, remote is operational and is better functioning than most alternatives
I would recommend this to a friendIt’s ok.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to return. Remote never paired with device. Got my money back!!!
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good device happy that I bought it. Every one should get it.
I would recommend this to a friendDoes the job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still has issues picking up good wifi & is in same room as router.
No, I would not recommend this to a friendWorks ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues connecting to wires less 2 rooms away, locks up at times.
I would recommend this to a friendit works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well enough. No complaints so far with the device.
I would recommend this to a friendPrefer FireStick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does want it says but interface is a little clunky vs Amazon Stick.
I would recommend this to a friendEh
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 5 months, now remote controller fails to connect every 3-4 times I turn the TV on, apps disconnect because of a lack of internet service (which isn't true), because it does not happen to my friends roku, who also uses a roku.
No, I would not recommend this to a friendI think I like the Firestick a little more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not familiar with roku and I am use to Firestick more.
No, I would not recommend this to a friendHeadphones are useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So this is my third Roku player in about 5 years. The first two, the headphones were basically useless as any movement caused static. Gave them one more try with this. Big mistake. Not only do these also have static in the headphones with minimal movement, but even with no movement the sound cuts out every 5 seconds or so for 1-2 seconds. Utterly useless and will be returning asap. I specifically need the headphone feature so this is equivalent to flushing $60 down the toilet if you purchase for that reason.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for being a customer of ours for years. This is certainly not the kind of experience we'd hope for you to have. We have a few suggestions that may help!
First, try replacing the batteries in your remote with a fresh, new set. And always unplug your headphones to extend your remote battery's life.
Have you tried an alternative set of headphones? Not all headphones are created equally and it may help alleviate the static noise.
Lastly, you can always access private listening on the free Roku mobile app.
We hope this helps. Happy Streaming!
Roku Customer Advocate
Rocu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned item changed our minds it was nice and easy to use I guess but we decide it was a little complicated for us we’re in our 70s we got another easier ti use one
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share. Our customers' feedback is incredibly important to us.
If there is anything that can assist you with down the road, please don't hesitate to reach out, or visit our helpful suite of FAQ articles at support.roku.com.
We appreciate the comments and will be sure to pass this along to the product team.
Roku Customer Advocate
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple small and so far so good. The only thing is that i cant program the roku remote to turn on or off my tv. But i think it just depends on the brand.. love the headphones feature for private listening
I would recommend this to a friendDisappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved this when I first purchased it. It has every app you can imagine and is super user friendly. The big problem is there are too many bugs. Sometimes I couldn’t open Sling, so I would have to remove the app, then add it back. Sometimes my screen would just freeze completely and I couldn’t access any apps. I couldn’t just power it off and back on to reset. I had to take the batteries out and put them back in (which was a chore in itself). This happened more and more often. This was my 2nd go with Roku, and now I have just finally given up. I went back to using my fire stick and life is much better.
No, I would not recommend this to a friendNot good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Roku for almost 10 years. I decided to upgrade and it was a colossal disappointment. The remote didn't "work" with my tv according to the sound test, but it still sort of worked. For a couple weeks. My sound would cut out every 10 seconds or so, which was super irritating on a good day. But then while I was listening to a movie the sound suddenly changed to a high pitched, ear-damaging screech. I couldn't get it to stop and I couldn't get the remote to go off the headphones. I finally had to just disconnect the entire thing and haven't been able to use my tv to stream since.
No, I would not recommend this to a friendRoku TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were many reasons I returned my Roku. I could not get the local channels which was the reason I bought the devise. The remote control was hard to use it did not control the volume or change channels. It overrode the TV remote. Set up was not as easy as the sales person said, I had to enter a credit card & personal information even though the sales person said I could skip that. I WOULD NEVER RECOMMEND THIS PRODUCT TO ANYONE. It is not easy to use for people who are not tech savy.
No, I would not recommend this to a friend- Cons mentioned:Battery life
really bad volume is not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse control ever need to change battery very 3 days the volume is not working
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Paola, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473.
Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used. We recommend always unplugging your headphones when not in use as this will help extend your battery life.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help. If the USB cable from your Streaming Stick is currently connected to the USB port on your TV, we would request that you connect the USB cable directly to a wall outlet or power strip.
Lastly, please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started here support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Overheating
Device overheating
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets heated and give an alert. Didn’t see a possible solution that works in the roku website
No, I would not recommend this to a friend ONLY lasts one year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$49.99 Broke at one year. Last Roku lasted for many years. Got this new one 12/2021 at another big box that was closer to our home for around $@$
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help, LaneeMB. Can you let us know exactly what happened? Visit support.roku.com/contactus to connect with an agent via live chat or email.
Additionally, our Support site has a large suite of helpful FAQs and online video tutorials at support.roku.com. Simply search for your issue and we may have steps available to help resolve your issue.
Thank you!
Roku Customer Advocate