Customer Ratings & Reviews
- Model:
- 3811R
- SKU:
- 6367481
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Streaming Stick+'s ease of use, particularly its user-friendly remote and headphone jack, which allows for private listening. Many appreciate the device's performance, picture quality, and 4K capabilities, along with its straightforward setup. However, some users report issues with the remote's battery life and occasional overheating. The positive feedback on ease of use and picture quality outweighs these concerns for most customers.
This summary was generated by AI based on customer reviews.
Unreasonable Return Policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your 14 day return policy is unreasonable. I ended up getting really sick so I didn't get around to installing it until last night. I struggled getting it to work. Then my TV stopped working! Since my TV stopped working I can't use the Roku. I tried to return the Roku and I was 2 days past the return date! That time frame for returning is ridiculous! It doesn't allow for things like this to unexpectedly happen. In a perfect world I would've foreseen getting sick and my TV breaking down and I would've never purchased it!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh no! We're always here to help, Brandy.
Did you know that our Support site has a suite of helpful FAQs and online video tutorials? You can get started with a step-by-step walkthrough of the setup details here: https://support.roku.com/article/115008193567 or watch a video tutorial here: https://youtu.be/eV3b_eerV24.
Otherwise, feel free to contact us so that an agent can assist you directly: https://support.roku.com/contactus. Be sure to and mention this review and your Roku device ID number so that we can best assist!
Roku Customer Advocate
Headphone jack not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I began having issues with the audio from the headphone jack after about 4 months. I would not recommend the extra money to get the headphone jack.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Tarheel, this sounds unusual and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Only two months old
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Roku 4K stick is two months old, today it started getting hot and making my TV soundbar cut in and out. At first I thought it was my TV connected to HDMI ARC but after unplugging my Roku stick from the TV all my sound problems went away. The bad thing is I can't return the device so I'm $50 out of pocket and no Roku devices to use, and Im not planning on buying another one for it to fail again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. Are you are receiving an on-screen error message indicating that your player is too warm? If so, we invite you to visit: go.roku.com/tempcheck.
As a reminder, you may want to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Thanks!
Roku Customer Advocate
Poor Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes longer to start up and freezes when you have it on pause too long. I much preferred the previous version I owned.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your feedback. This sounds unusual and we'd like to help. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
- Cons mentioned:Battery life
Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Beware, the batteries only last one week in the remote. No help from customer service.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help—if the USB cable from your Streaming Stick is currently connected to the USB port on your TV, please connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as our engineers believe that this has been resolved in our recent release. If you continue having trouble, please continue the conversation with your support ticket so that our team can assist you directly.
Happy Streaming!
Roku Customer Advocate
- Cons mentioned:Overheating
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely useless, overheats within a hour of use.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Zezty, we'd like to offer some assistance. Are you are receiving an on-screen error message indicating that your player is too warm? If so, please visit: go.roku.com/tempcheck.
It may help to try finding a cooler location for your Roku player. For example, avoid placing the unit in direct sunlight, or inside a cabinet (or other enclosed space). Similarly, avoid placing the unit on top of other electronic devices such as cable boxes, routers, or audio/video receivers, as these also tend to emit heat.
You could also try moving your player further away from your TV by installing an extension cable—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Nothing special
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku was okay nothing special. I would have returned it but I was to lazy to. So it’s just gathering dust
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Roku. in fact I went and bought another for my bedroom but the only one available was was this one with the head set also it has a volume control, which is why I would give it a try. I am sorry to say I had to replace the first one because the remote stopped working. and now one month later the replacement stopped working. I had changed the batteries and nothing is happening. Very disappointed.
No, I would not recommend this to a friendbad fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at best buy, as I did my Samsung TV. I like the TV, nice quality (except sometimes it loses the wireless setting) However, the streaming stick keeps slipping out of the HDMI port. it also has a plug on it. (don't always stay seated in. ) maybe it is the design of the TV. I am returning it for something normal. I did put my old roku box in, and it works, however, the old box don't have the HDMI/UHD capability.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product sucked. It got very hot. Stopped working. Returned it
No, I would not recommend this to a friend Not thrilled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week the volume control stopped working and I have trouble shot online and unplugged so many times till frustrated.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Roku with voice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy this with voice. Drains battery very quickly
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we appreciate your feedback and we're here to help. Please be aware that if you are using private listening, it will typically drain the battery on your remote faster than when not being used.
If you are not using private listening with your remote and are still experiencing issues with battery drain, we'd like to recommend an alternative power solution that may help. If the USB cable from your Streaming Stick is currently connected to the USB port on your TV, we would request that you connect the USB cable directly to a wall outlet or power strip.
Additionally, please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release. If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started here support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.every 2nd day I have to disconnect the device from the tv as it does not work and then reconnect it, I have been roku devices for all my televisions for a few years but this device is below average compared to other cheaper one I purchased, will try for a few more days and if the problem continues will return it. The headphone sound is weak, have to turn the tv volume to almost full when headphone is plugged in.
No, I would not recommend this to a friendNo YouTube TV support?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Roku, but they need to stop fighting with Google. I bought this for YouTube TV and had to return it when I found out they pulled the app from the Roku store. Now Google is supposed to be pulling the YouTube app from the store, too? This is ridiculous. There are ways around it, but that shouldn't be something customers have to do.
No, I would not recommend this to a friendNot worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this model of the Roku stick specifically for the headphone option. I have had it for one month as of yesterday and the mute button no longer works and the head phones work intermittently. I looked on the best buy website for exchange information and found I only had 14 days to return or exchange this item. I am out $65.00 after a months use. Big ripoff!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear about your experience and we're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I understand when it is a small difference on price but 20 dlls on a store that ut us just step away it is not acceptable
No, I would not recommend this to a friendHard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device works- but must be located closely to be sure wifi signal is strong enough. Headphone jack is unnecessary with my TV.
No, I would not recommend this to a friendDoesn't control my television.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought it would control the power and volume function on my television, but it doesn't. Going to return it.
No, I would not recommend this to a friendI have received very poor customer support.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend this device. The Roku company & customer support have not been able to answer and provide assistance to a very basic need, a reset password link. I have had six back and forward correspondence between them. This is awful for such a simple request. Their record keeping is horrible. It is so unfortunate that I bought two of these devices.
No, I would not recommend this to a friendNot Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comes with no printed instructions or how to conract a person c to help.
No, I would not recommend this to a friend