Customer Ratings & Reviews
- Model:
- 3811R
- SKU:
- 6367481
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the Streaming Stick+'s ease of use, particularly its user-friendly remote and headphone jack, which allows for private listening. Many appreciate the device's performance, picture quality, and 4K capabilities, along with its straightforward setup. However, some users report issues with the remote's battery life and occasional overheating. The positive feedback on ease of use and picture quality outweighs these concerns for most customers.
This summary was generated by AI based on customer reviews.
Used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device we received was obviously used, previous owner’s CC info still in and had pin lock already set up. Also, the head phone jack appears damaged bc it is very staticky, as if you are listening to a radio station 1 point off. The overall product may be fine but hard to say since we received a used/damaged one. And not, I did not buy used/refurbished.
No, I would not recommend this to a friendProblem with battery life, ends too quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get one without earplugs not worth the price, get a different one
No, I would not recommend this to a friendDecent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the same as a regular roku don't spend the extra cash not worth it
I would recommend this to a friendNot long lasting
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku didn't last very long, it kept stopping and finally stopped permanently.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, help has arrived! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus so that we can troubleshoot your issues with you directly. From there, the team can determine if your device is eligible for a replacement. Be sure to and mention this review and your Roku device ID number.
Thanks!
Roku Customer Advocate
Won't stay connected to wifi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it claimed better wifi than the basic Roku. Worked fine out of the box, but after about a month the wifi would drop and usually reconnect. Now it is a struggle to get it to connect. Roku support said I needed some little HDMI extension. Now it works sometimes. If it doesn't work all the time it's useless.
No, I would not recommend this to a friendA below average media streaming product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to compare to the FireTV, I run Plex. The plex player for Roku is not as stable as the FireTV app and stutters playback of both streaming services and local files suggesting it has limited memory for buffering files. The device went back in its box and tossed on a shelf, I will probably give it away.
No, I would not recommend this to a friendUnusable and pauses frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor performance. It would pause about every five seconds or so and lock up and you couldn't do anything for about ten seconds until it became useable again. The streaming quality was good but the unit is unusable.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback. Our team has very recently been putting out updates to address user issues and improve system stability. Please check for the latest update under your Settings menu as we believe that this has been resolved in our recent release. If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist. Be sure to mention this review and your device ID number.
Happy Streaming!
Roku Customer Advocate
It's a gamble: headphone audio issues plague Roku
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with headphone plague Roku. This has been complained about yet Roku offers no solution, updates or fixes. Requests for support are answered with non-solutions. Even the Roku community pages with customers having no answers.
No, I would not recommend this to a friendThink one more time....remote controller...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How can I grade to no star? Application was not bad...but remote controller was the worst... I returned two times with the same issue... Even though some of my friends are working in ROKU..., but the real result was the worst... Don't buy....
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for your feedback! Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
I had high hopes...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.... but they were dashed. I have had the sick for 6 weeks. It has overheated, about itself off, and just now it has no sound. Of course, the return period has passed.
No, I would not recommend this to a friendRemote Not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I attempt to lower or increase the volume the remote kicks me out of the channel I am watching. I have not been able to get help at Best Buy or ROKU for this. Geek squad keeps referring me elsewhere. Totally frustrated.
No, I would not recommend this to a friendWarranty is a ripoff!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well. BUT I Bought the warranty. Then they say that they can’t fix it or replace it and won’t give me a comparable one without paying more money! Rip-off!
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend purchasing the Roku with headphones. I have had this less than 30 days and the remote speaker has already stopped working.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! It sounds like you may be experiencing intermittent audio issues while using private listening. We offer a helpful FAQ article that can troubleshoot these concerns on our website. Check it out here: https://support.roku.com/article/217479488.
Roku Customer Advocate
Roku streaming stick, headphone edition
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great in beginning, however, the remote no longer works after only 4 months. I am hoping that replacing remote will fix issue. Hopefully they will exchange it.
No, I would not recommend this to a friendremote is junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote broke after a combined total for 4 minutes of use. literally pieces in my hand. its just cheap junk so putting it back together broke it more. useless. need a new remote or rma
No, I would not recommend this to a friendHad to Return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it cause it would not pair with TV, which from reading online forums is a common problem Got the cheaper Roku and that worked fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Poppy, thanks for your feedback! We're happy to hear that you were able to grab another player that worked for you, though this is certainly not the first-impression we'd hope for you to have.
If you run into any further troubles down the road, be sure to check out our Support website at support.roku.com! We offer a suite of helpful FAQ articles to answer to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
Happy Streaming!
Roku Customer Advocate
not easy to navigate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought to replace an Amazon fire stick but set up was very difficult and it was very glitchy. So I returned and bought a new version of the fire stick instead
No, I would not recommend this to a friendLooked good but dropped dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not working. Fast forwarded it and it didn’t stop. Then it dropped dead and doesn’t work at all anymore.
No, I would not recommend this to a friendworked good first week then started freezing up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked good first week then started freezing up and buffering. tried returning it but customer service refused. told me return. only good for 15 days.
No, I would not recommend this to a friendProbably ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t use this Roku. So I can’t review this item. Decided to keep my Firestick.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website! For your Roku Streaming Stick+ player, we'd recommend starting here: https://support.roku.com/article/360053739094
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate