Customer Ratings & Reviews
- Model:
- 3830R
- SKU:
- 10735527
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Not a good device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku 4k device needs daily resetting to work. By resetting, I mean I have to pull out the plug each time I want to use it and replug it into the power source. Otherwise, there's always an error message asking me to pull out the HDMI plug.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for sharing with us. For a quick resolution, it is essential to ensure that your device is operating on the latest software version, as this will significantly enhance its functionality and provide access to the most recent features. To verify, please navigate to Home > Settings > System > Software Update > Check Now. Additionally, one potential reason for this issue could be related to the power adapter, cord, or outlet. If you haven't already, please ensure that everything is securely connected at the back of the TV. We also recommend using an adapter with a power output of 5 Volts and 1 Amp (1000 mA) and plugging it into a wall outlet. Connecting to a wall outlet has the added advantage of ensuring that your Roku streaming player doesn’t need to power up each time you turn on your TV, allowing your player to be ready for use faster than if it were connected to the TV. You can refer to this link to learn more: https://support.roku.com/article/208755468. If the issue persists, please let us know at http://support.roku.com/contactus. Thank you! Elmer, Roku Customer Advocate
- Cons mentioned:Connectivity
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless stopped working after 3 days of use, tried factory reset was no help.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi, Tommy. We appreciate your patience regarding this matter. Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advanced system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is giving us the opportunity to view Spectrum since our TCL doesn’t come with the Spectrum app. However, the volume button doesn’t work well.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lisa, thank you for sharing your experience with us. We're here to help! To start, please try resetting your remote for TV control setup. You can follow these steps: Press Home > Settings > Remote & Devices > Remote > Choose your voice remote from the list and select 'Set up remote for TV control.' For detailed instructions, you can also refer to our FAQ article at https://support.roku.com/article/115013019828. If the issue persists, please let us know at http://support.roku.com/contactus. We're committed to ensuring you enjoy a seamless streaming experience! Elmer, Roku Customer Advocate
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a roku TV, it has slowed terribly. I bought the stock to keep my ui consistent but it turned out to be a disappointment. Getting slower with each week and i don’t see it going strong for long. Just got and tried fire stick, it seems to be snappier and smoother to navigate ( so far) but I’m confident fire stick is the better choice.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
Rick -review Roku unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it as it no longer received signal. Confirmed problem by using the part from another unit.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Rick, thank you for sharing your experience with us. The issue you've described seems a bit unusual. We recommend following these steps to potentially resolve the issue: First, try restarting your Roku device by navigating to Home > Settings > System > System Restart. It is also essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. If the problem persists, please feel free to reach out to us at support.roku.com/contactus.
Thanks!
Elmer, Roku Customer Advocate
- Cons mentioned:Connectivity
Roku Streaming Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this at all. Will be returning them (3) soon. Do not connect with my hot spot box easily. Lose connection regularly.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bonnie, thank you for letting us know. We're happy to help fix this issue. First, try resetting your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. Additionally, consider unplugging your Wi-Fi router for at least 60 seconds, then restarting your Roku device by going to Home > Settings > System > System Restart, which may help to improve your Wi-Fi connection. You can refer to this link to learn more at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with our support team at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
No way to get wall power, only USB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No way to plug into wall power so if your TV doesn't have a USB port or doesn't deliver enough power through it, you are out of luck. Also, BestBuy fulfillment sucks. Order confirm gave delivery date a day later than the page when ordering. Then, they didn't fulfill it in time and shipped a slow/cheap way so it was four days later than originally promised. Never ordering from BestBuy again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mark, Thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Bernie, Roku Customer Advocate
Roku not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Roku thinking I would need it. TV I bought was a smart TV and had enough apps on it. Ordered online and picked up in store in eatontown. Try to return Roku to store, was told it was over 14 days and I could not return it. Not happy about that, never realized there was a 14-day return policy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi David, we understand how you feel, and we're so sorry to hear about this. If you would like to share your experience, you can contact their team here:https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
andrea j
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was confusing and it was returned within 3 days from the day from when it was purchased
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Andrea, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Store checked remote for workability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work after it was installed. Return ed to store and it was tested and they confirmed it did not work.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Carol, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out, but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
- Pros mentioned:Ease of use, Setup
Making Streaming a Breeze
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, extensive content and quick to set up. Perfect for my sports addiction. I have one on every TV (3)
I would recommend this to a friend - Pros mentioned:Overall performance
Whoo Hoo Roku!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Roku. I am able to watch many of my favorite shows, both recent and past!
I would recommend this to a friend Roku Streaming Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales associate was very helpful. We are pleased with the purchase.
I would recommend this to a friendRoku Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device has significantly improved my tv from dropping the internet.
I would recommend this to a friend- Cons mentioned:Connectivity
Roku Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. I didnt. Realize the stick had to be plugged in with a USB c cord for it to work. It also doesn't work for the TV power.
I would recommend this to a friendBrand response from Roku Support
Posted .Hi Ares, thank you for sharing your experience. The Roku Streaming Stick does need to be powered through its USB-C connection, and some TV USB ports may not provide enough power for reliable operation. In those cases, using a standard power adapter is a great alternative; any compatible adapter you trust should work. If your Roku device still isn’t powering on or you encounter any other issues, our support team is ready to assist you. You can reach us anytime at support.roku.com/contactus to connect with chat support. Thank you! Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
Roku Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic !! Fantastic !! Fantastic !! Fantastic !!
I would recommend this to a friend Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up on tv n dvd player fast on download apps
I would recommend this to a friendBehind the TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV is placed in a recessed area in the wall. We plugged in the Roku stick on our new TV. Even with a new router, we could only receive "Fair" ratings for reception. We switched it with an older Roku receiver with a separate shelf unit and it worked wonderful. This unit we placed on another TV out in a room, and got Excellent reception even further from our router.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello, Frosty. Thanks for sharing! It sounds like you’ve perfectly diagnosed a classic case of interference and shielding. When a Roku stick is tucked behind a TV—especially one inside a recessed wall—it is essentially trapped in a "dead zone." The TV itself acts as a massive metal and electronic shield, while the recessed wall limits how much the Wi-Fi signal can "bounce" around to reach the receiver. If you still want to use the Roku stick in that spot, you don't necessarily need a new router. You just need a HDMI Extender cable. Here's a free HDMI extender for you: https://my.roku.com/hdmi. If ever you need help, you can contact our support team at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Roku is good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of programs but you have to buy subscriptions if you want more
I would recommend this to a friend- Cons mentioned:Connectivity
Worst Roku product I have ever used.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will be the 4th Roku I have owned. This is the only one that refused to connect to wireless during setup, immediately gave me "HDCP Error Detected" messages on all my apps once I finally got it connected, and then just produced a green screen after I unplugged it and plugged it back in until I reset my entire TV. What a piece of garbage, I regret this purchase.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jeff, help has arrived! Please be advised that HDCP errors happen when there is a problem with the physical connection or communication between your Roku and TV. Often, it's a simple matter of reconnecting the HDMI cable and switching to a different one. Please try to follow these troubleshooting steps: On your Roku player and TV, unplug each end of the HDMI cable. Power off your TV, and unplug its power cord. Remove the power cord from your Roku player. Reconnect both ends of the HDMI cables, ensuring each connector is attached firmly and securely. Here’s an FAQ for detailed information: https://support.roku.com/article/208755468. If you need help, please don’t hesitate to contact the Roku support team at support.roku.com/contactus to connect with an agent who can assist. Happy Streaming! Bernie, Roku Customer Advocate