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Customer reviews

Rating 4.8 out of 5 stars with 607 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 607 reviews
  • Rated 5 out of 5 stars

    Roku stick

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I always like Roku product. Price is also good too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchasing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good products however it is little pricey but good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how the remote has volume and the options. Reliable and a good price !

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    3rd time is the charm????

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd Roku Streaming Stick in a year. This one lasted about a month. I am not happy. Rokus are straight forward, easy to get up and running. Unfortunately I've had two devices that have failed in a year's time. The 2nd one continuously restarts. I've tried resetting, hard resetting, and clearing the cache. Going to have to return and go for number 3.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hello! Thanks for sharing this with us, and we appreciate the time you took working with our support team to fix this issue. Have you contacted our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent.
      We're here to ensure you enjoy a seamless streaming experience!
      Elmer, Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    I'm Saving $$$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install, simple to use. Alot less expensive than traditional cable tv for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saving me a ton of money from not having cable!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Learn

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, easy to install . Thank you for explaining

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind and helpful staff. Pleasant in store experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku 4k stick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is much better than before, brighter and more crisp

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku concerns

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th one that i have purchased.,3 are about 3 years old.i had to buy this last one due to a freeze up or malfunction on one but they have been cery good for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect option for our family. Glad I decided to get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product it looks so good on my tv 5 stars

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfaction Guaranteed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very satisfied with this purchase. It was easy to install, and has numerous channels to watch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cutting my cable bill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to to cut my cable bill so I bought this ROKU 4K for my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a good price, Best Buy always delivers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku died after a couple of weeks.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the $39.99 roku and it worked fine for around two weeks and then quit. Fortunately, Best Buy replaced it with another one.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Joanna, thanks for taking a moment to share your experience with us. We’re glad to hear that Best Buy was able to exchange your Roku stick for a new one and apologize for the inconvenience. If there is anything we can assist you with in the future, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Jessica, Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Work with Netflix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work with Netflix Chromecast won't Not expensive buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Nothing special

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok. Nothing special. It set up just like the other Rokus. It streams just like the other Roku devices

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Texasgal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little challenging to use without numbers or letters.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Bad remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The streaming stick is good but the remote is just awful. The remote never works correctly and when it does work it sticks constantly. What a terrible remote control from Roku. Roku needs to come out with a better design of a remote control.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Fred, thank you for sharing your experience with us. If you're experiencing issues with your Roku remote, please try the following steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds. Next, restart your Roku device, replace or recharge the batteries, and attempt to re-pair your voice remote with your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21306145024535#section-2. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article https://support.roku.com/article/217288467. If the issue persists, please contact us directly at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate roku