Customer Ratings & Reviews
- Model:
- 3830R
- SKU:
- 6619105
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and ease of use, with many finding the setup straightforward. The voice-enabled remote control and device speed are also appreciated. However, some customers have reported connectivity issues with the device restarting.
This summary was generated by AI based on customer reviews.
Roku stick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, super easy installation, minimal package waste
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product it looks so good on my tv 5 stars
I would recommend this to a friendI'm Saving $$$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to install, simple to use. Alot less expensive than traditional cable tv for sure.
I would recommend this to a friendRoku died after a couple of weeks.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the $39.99 roku and it worked fine for around two weeks and then quit. Fortunately, Best Buy replaced it with another one.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Joanna, thanks for taking a moment to share your experience with us. We’re glad to hear that Best Buy was able to exchange your Roku stick for a new one and apologize for the inconvenience. If there is anything we can assist you with in the future, don’t hesitate to give us a shout at support.roku.com/contactus. Happy Streaming! Jessica, Roku Customer Advocate
Cutting my cable bill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to to cut my cable bill so I bought this ROKU 4K for my tv.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a good price, Best Buy always delivers
I would recommend this to a friend- Pros mentioned:Overall performance
Nothing special
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok. Nothing special. It set up just like the other Rokus. It streams just like the other Roku devices
No, I would not recommend this to a friend Work with Netflix
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work with Netflix Chromecast won't Not expensive buy
I would recommend this to a friendWorks good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good but is not compatible with some projectors
I would recommend this to a friendDoes not work with Tablo 4th Gen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is pretty good for streaming but will not work with the tablo 4th gen. Have tried all the tablo workarounds that I could find but nothing works so waiting on a roku fix which is apparently not going to happen since this has been an issue for a couple years
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Randy, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
- Cons mentioned:Connectivity
Pastor Thomas Brito
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To difficult to connect & operate Could not connectto tv
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Thomas, help is here! To connect a Roku Streaming Stick, plug it into your TV's HDMI port, connect it to a power source, and then turn on your TV to select the correct HDMI input. After the initial physical connection, follow the on-screen instructions to connect to Wi-Fi, activate your device by linking it to a Roku account, and set up your remote and desired streaming channels. You can refer to this link to learn more at https://support.roku.com/article/4406543606551. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at https://support.roku.com/contactus. Happy Streaming! Elmer, Roku Customer Advocate
- Cons mentioned:Connectivity
4K unit won’t connect to WiFi.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought several Roku sticks for an Airbnb I was setting up. This one was the only 4K unit. All the others setup easily and connected to my WiFi fine. This 4k unit, for some reason just would not connect to my WiFi. I tried many times. I replaced with a non-4K unit and it works.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Help is here. As a quick tip, try unplugging your Wi-Fi router for at least 60 seconds to resolve this issue. Then, restart your Roku device by navigating to Home > Settings > System > System Restart. You can find additional tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the problem lies with your Wi-Fi router or Roku device. If the issue persists, please feel free to contact us at support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
BEWARE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glitches, freezes, cuts out, drops reception, especially when this Roku stick is updating!
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for letting us know. We’re happy to help fix this issue. To start, try unplugging your Wi-Fi router for at least 60 seconds. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Additionally, try to reset your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Meh - not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It overheats and still having issues with YouTube and YouTube TV so I can't use it for what I need.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lou, thanks for sharing. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
Not a good device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Roku 4k device needs daily resetting to work. By resetting, I mean I have to pull out the plug each time I want to use it and replug it into the power source. Otherwise, there's always an error message asking me to pull out the HDMI plug.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for sharing with us. For a quick resolution, it is essential to ensure that your device is operating on the latest software version, as this will significantly enhance its functionality and provide access to the most recent features. To verify, please navigate to Home > Settings > System > Software Update > Check Now. Additionally, one potential reason for this issue could be related to the power adapter, cord, or outlet. If you haven't already, please ensure that everything is securely connected at the back of the TV. We also recommend using an adapter with a power output of 5 Volts and 1 Amp (1000 mA) and plugging it into a wall outlet. Connecting to a wall outlet has the added advantage of ensuring that your Roku streaming player doesn’t need to power up each time you turn on your TV, allowing your player to be ready for use faster than if it were connected to the TV. You can refer to this link to learn more: https://support.roku.com/article/208755468. If the issue persists, please let us know at http://support.roku.com/contactus. Thank you! Elmer, Roku Customer Advocate
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a roku TV, it has slowed terribly. I bought the stock to keep my ui consistent but it turned out to be a disappointment. Getting slower with each week and i don’t see it going strong for long. Just got and tried fire stick, it seems to be snappier and smoother to navigate ( so far) but I’m confident fire stick is the better choice.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Bernie, Roku Customer Advocate
Bad remote control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The streaming stick is good but the remote is just awful. The remote never works correctly and when it does work it sticks constantly. What a terrible remote control from Roku. Roku needs to come out with a better design of a remote control.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Fred, thank you for sharing your experience with us. If you're experiencing issues with your Roku remote, please try the following steps: First, reset your Roku remote. If your remote has a pairing button, press and hold it on the back for 20 seconds. If your remote does not have a pairing button, press and hold the Back and Home buttons for 20 seconds. Next, restart your Roku device, replace or recharge the batteries, and attempt to re-pair your voice remote with your streaming device. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21306145024535#section-2. In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article https://support.roku.com/article/217288467. If the issue persists, please contact us directly at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku is giving us the opportunity to view Spectrum since our TCL doesn’t come with the Spectrum app. However, the volume button doesn’t work well.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Lisa, thank you for sharing your experience with us. We're here to help! To start, please try resetting your remote for TV control setup. You can follow these steps: Press Home > Settings > Remote & Devices > Remote > Choose your voice remote from the list and select 'Set up remote for TV control.' For detailed instructions, you can also refer to our FAQ article at https://support.roku.com/article/115013019828. If the issue persists, please let us know at http://support.roku.com/contactus. We're committed to ensuring you enjoy a seamless streaming experience! Elmer, Roku Customer Advocate
Worthless Unusable Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, where do I begin. I had such high hopes for the Roku 4k Plus Stick but my hopes were quickly dashed upon installing it. It tried to work at first but then buffering and shortly after that the dang thing froze my TV screen. Nothing I did could unfreeze it. Finally, I read on the Internet how to uninstall this contraption because all of my personal information was in it. I quickly returned this useless junk back to Best Buy the very next day. I have an older version when it wasn't in stock form that is great at streaming so this all came as a big surprise.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Rocky, thanks for sharing with us. As a quick tip, please reset the network through the Roku system by following these steps: press Home > Settings > System > Advanced system settings > Network connection reset. Then, set up your network connection again. Also, try connecting to a different network, like a mobile hotspot, to see if the issue is with your Wi-Fi router or Roku device. If the problem continues, feel free to contact us at support.roku.com/contactus.
As a tip, here’s a guide on how to improve your network connection; refer to this link at https://support.roku.com/article/213122277#section-1
Thank you!
Elmer, Roku Customer Advocate
Rick -review Roku unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it as it no longer received signal. Confirmed problem by using the part from another unit.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Rick, thank you for sharing your experience with us. The issue you've described seems a bit unusual. We recommend following these steps to potentially resolve the issue: First, try restarting your Roku device by navigating to Home > Settings > System > System Restart. It is also essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/213122277#section-1. Additionally, consider connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. If the problem persists, please feel free to reach out to us at support.roku.com/contactus.
Thanks!
Elmer, Roku Customer Advocate