Customer Ratings & Reviews
- Model:
- 3830R
- SKU:
- 6619105
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and ease of use, with many finding the setup straightforward. The voice-enabled remote control and device speed are also appreciated. However, some customers have reported connectivity issues with the device restarting.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Roku Streaming Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this at all. Will be returning them (3) soon. Do not connect with my hot spot box easily. Lose connection regularly.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bonnie, thank you for letting us know. We're happy to help fix this issue. First, try resetting your device's Wi-Fi connection through the Roku system. You can refer to this link for guidance at https://support.roku.com/article/208757008#section-2. Additionally, consider unplugging your Wi-Fi router for at least 60 seconds, then restarting your Roku device by going to Home > Settings > System > System Restart, which may help to improve your Wi-Fi connection. You can refer to this link to learn more at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with our support team at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
No way to get wall power, only USB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No way to plug into wall power so if your TV doesn't have a USB port or doesn't deliver enough power through it, you are out of luck. Also, BestBuy fulfillment sucks. Order confirm gave delivery date a day later than the page when ordering. Then, they didn't fulfill it in time and shipped a slow/cheap way so it was four days later than originally promised. Never ordering from BestBuy again.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mark, Thanks for sharing. We understand what you feel. If you would like to share your experience with the store, you can contact their team here: https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Bernie, Roku Customer Advocate
Roku not needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Roku thinking I would need it. TV I bought was a smart TV and had enough apps on it. Ordered online and picked up in store in eatontown. Try to return Roku to store, was told it was over 14 days and I could not return it. Not happy about that, never realized there was a 14-day return policy.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi David, we understand how you feel, and we're so sorry to hear about this. If you would like to share your experience, you can contact their team here:https://www.bestbuy.com/services/presales/contactus/education?contact. They will surely value your feedback. Thanks for choosing Roku and Happy Streaming! Elmer, Roku Customer Advocate
andrea j
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was confusing and it was returned within 3 days from the day from when it was purchased
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Andrea, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Store checked remote for workability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work after it was installed. Return ed to store and it was tested and they confirmed it did not work.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Carol, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out, but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
Roku Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic !! Fantastic !! Fantastic !! Fantastic !!
I would recommend this to a friend Roku is good.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of programs but you have to buy subscriptions if you want more
I would recommend this to a friend- Cons mentioned:Connectivity
Worst Roku product I have ever used.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This will be the 4th Roku I have owned. This is the only one that refused to connect to wireless during setup, immediately gave me "HDCP Error Detected" messages on all my apps once I finally got it connected, and then just produced a green screen after I unplugged it and plugged it back in until I reset my entire TV. What a piece of garbage, I regret this purchase.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jeff, help has arrived! Please be advised that HDCP errors happen when there is a problem with the physical connection or communication between your Roku and TV. Often, it's a simple matter of reconnecting the HDMI cable and switching to a different one. Please try to follow these troubleshooting steps: On your Roku player and TV, unplug each end of the HDMI cable. Power off your TV, and unplug its power cord. Remove the power cord from your Roku player. Reconnect both ends of the HDMI cables, ensuring each connector is attached firmly and securely. Here’s an FAQ for detailed information: https://support.roku.com/article/208755468. If you need help, please don’t hesitate to contact the Roku support team at support.roku.com/contactus to connect with an agent who can assist. Happy Streaming! Bernie, Roku Customer Advocate