Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 6595009
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Ultra streaming device, highlighting its overall performance with great picture quality and ease of use. The intuitive remote control and fast speed contribute to a positive user experience. Some customers have reported that the device has solved connectivity issues, and the setup process is easy and fast.
This summary was generated by AI based on customer reviews.
Love it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Love that you don’t have to point the remote at the device!
I would recommend this to a friendCut the cord.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great product to save money on streaming video content
I would recommend this to a friendRoku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great options. Love streaming channels. Easy to use
I would recommend this to a friendRoku all the way
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great alternative to an Apple TV at a better price.
I would recommend this to a friendRoku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big improvement from the original model I had. Streams in great quality and is much more responsive.
I would recommend this to a friendRemote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues with the not working from time to time or being slow to respond, have 3 older ultras never had a problem with them
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thank you for letting us know. We would like to offer our support and gain a deeper understanding of your concerns. Please know that having the latest version will help you achieve optimal, bug-free performance with the latest features. To check for updates manually, press Home > Settings > System > Software Update > Check Now. In addition, it is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. Also, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Further insights on enhancing your Wi-Fi connection can be found at https://support.roku.com/article/213122277#section-1. Let us know if this makes any difference at http://support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
No jack, no joke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rated 4 out 5 because the remote no longer has a headphone jack. I realize most people now have wireless headphones but I liked the option of also using wired headphones. Rechargeable back lit remote is awesome otherwise.
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this because i like the Avatar series and much like Master Roku you too can be a master of your own destiny
I would recommend this to a friendGood upgrade from my previous Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good upgrade from my previous Roku. Wireless bluetooth support is great! Be sure you have manual volume control on the actual bluetooth earbuds/headset, because the Roku remote doesn't have that control. Backlit remote buttons is a nice touch also!
I would recommend this to a friendNew roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old roku to this. Great interface, easy to setup and use.
I would recommend this to a friendGood streamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful device, even more powerful than the steaming stick 4k. The only downside is it requires some table or dresser space. Still very good and comes with a pro remote.
I would recommend this to a friendBest Value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install responses right away no problems worked so well on one set I bought 2 more.
I would recommend this to a friendGreat 4K!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Roku Ultra 2024 | 4K/HDR10+/Dolby Vision & Atmos Streaming Device Rechargeable Backlit Voice Remote Pro Free & Live TV
I would recommend this to a friendGood but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture good but crackly sound when changing streaming channels.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi Pat, thank you for sharing your experience with us. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
love the roku ultra 2024
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the roku ultra 2024, love the fact i dont need to change batteries when power gets low. definitely recommend upgrading if you’re an roku user…
I would recommend this to a friendOnly buy with Best Buy’s protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From the beginning it would occasionally freeze but I could always get it going by disconnecting the power and re-powering it after 30 seconds. Then finally it wouldn’t un-freeze even after a factory reset. The only path to customer support I could find was chat. I got through the chat bot to a live agent, after pleasantries the chat was ended after only 20 seconds while I was typing the problems I was having. 2nd try I again got though to a live agent again and frantically typed: don’t disconnect! I explained the problem and told that agent what I had already tried but the steps I was given were the same as what I had already done. Then I was directed to a page on their site that didn’t apply. I went back to the chat next I was sent ads for Roku products and then the chat ended. The next day I received an evaluation email from Roku asking about my support experience. I detailed my complete experience with their support and, of course I’ve not received any reply from them. When it worked it was great but now I have a 6 month old Roku that’s going to the electronics recycling center. I bought an Apple TV with AppleCare.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for your patience and understanding. It's clear that this isn't the standard we aim for. We see you're in touch with our support team. Expect an email from us diving deeper into the issue. Just in case you did not receive the email, please contact us at support.roku.com/contactus. Your feedback is highly valued, and we appreciate the time you dedicated to troubleshooting this matter.
We're always here to help and hope to provide a smoother experience in the future.
Thank you again, and Happy Streaming!
Elmer, Roku Customer Advocate
Ultra
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fully functional backlit remote with a remote locator and voice activation is a great advantage.
I would recommend this to a friendRoku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Wifi connection so much better than wifi connection/speed on Samsung TV
I would recommend this to a friendTerrific remote!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE Roku devices. I've purchased one for each tv in our house and use the remote instead of the manufacturer's remote.
I would recommend this to a friendRoku Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. I reLly like the backlight feature on the remote.
I would recommend this to a friend