Customer Ratings & Reviews
- Model:
- 4850R
- SKU:
- 6595009
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are enthusiastic about the Ultra streaming device, highlighting its overall performance with great picture quality and ease of use. The intuitive remote control and fast speed contribute to a positive user experience. Some customers have reported that the device has solved connectivity issues, and the setup process is easy and fast.
This summary was generated by AI based on customer reviews.
Remote as durable as glass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote is very fragile - fell off a table and broke.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Bob, we genuinely appreciate your feedback. This isn't the standard we aim for. In the meantime, we will pass this along to the product team. If there is anything we can assist you with down the road, please don’t hesitate to reach out to us at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen goes black frequently. First roku product i have not liked.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi John, thanks for letting us know about the experience, and we apologize for the inconvenience. As a quick tip to fix this issue, make sure that your device has the latest software version. Having the latest version will help you to achieve optimal, bug-free performance with the latest features. To check press Home>Setting>System>Software Update>Check Now to manually check for updates. Additionally, considering uninstalling and reinstalling the affected change will fix this issue. For further guidance, you can refer to the following link:https://support.roku.com/article/208755548#section-0. If the issue persists let us know at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
- Pros mentioned:Ease of use, Overall performance
Cut the cord
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great way to cut the cable and save money. Works great and easy to use and I’m 64 . Definitely recommend.
I would recommend this to a friend - Pros mentioned:Remote control
A game-changer channel changer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 4-year-old Amazon Fire for our bedroom TV, and it was painful to use. It was never satisfied with the quality of the network, often saying it wasn’t connected. The apps loaded slowly and often malfunctioned, even with constant closing of all apps and some restarting of the device. I wondered if a new device would behave the same, if the whole problem was the strength of the network in this room. It turns out that was not the problem. This Roku Ultra 2024 behaves as if it's in close range of the wireless router, which is upstairs, down the hall, and around the corner. It's an unbelievable upgrade, no comparison. Every app loads in an instant, video appears instantly, and it quickly loads to HD quality. For reference, we have the lowest tier of cable internet in our area. I would compare this to our Apple TV box but with a better remote. The voice control on the remote works great; it quickly understands and finds what I say/request. I’m highly satisfied with this box; it’s the best streaming device in my house.
I would recommend this to a friend - Pros mentioned:Ease of use
I love my ROKU!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love having ROKU and I highly recommend it. It’s so easy to turn my tv on, off and change channels. I love using the microphone for YouTube. I can ask for anything I want and it comes up in seconds. I absolutely love my ROKU!!!
I would recommend this to a friend - Pros mentioned:Remote control
Great device, bad charging port
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fast version of roku ultra. The backlighting is awesome and everything is snappy (as it should be for a new device). I like the remote, which has great quickplay app buttons for popular streaming services. Can we maybe get a programmable version of those buttons, maybe under them all? Qnyways, the boggest problem is with Roku cheapening out by sticking with Micro USB. In 2024, they went with micro USB and no USB-C. About 98% of all other devices are USB-C and heres a brand new device that not only goes with Micro USB, but using a USB-A version of the cable. I've modernized charging ports and almost all of ours are finally USB-C. Now we have to keep old cables for a new streamer.... Also, the rechargeable remote is a bit disappointing as you have to remember to charge it vs swapping out batteries. A good device with poor design implementation
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for sharing your thoughts. We value customers who provide feedback, and we assure you that we will share it with the respective team. In the future, if you have questions or issues with your Roku. You can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Roku Ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded TV and wanted an updated Roku. Personally have 6 Roku Remotes
I would recommend this to a friend- Pros mentioned:Speed
Better than the previous version.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had many Roku ultras and the new model is faster and plays better with my hometheater system.. So far no freeze up or blank screen. The remote is great...light's up and very responsive.
I would recommend this to a friend - Pros mentioned:Remote control
Roku ultra is perfect for my office
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Roku ultra especially the backlit remote. I have an older Vizio television in my office and the Roku is excellent
I would recommend this to a friend - Pros mentioned:Overall performance
Love the Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity is way better than xfinity. The response and ease of use is excellent.
I would recommend this to a friend - Pros mentioned:Overall performance
Stream
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This streaming device works very well and helps me get more channels.
I would recommend this to a friend Scott’s rating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, super fast stream and rechargeable. It great to get what you want in one device!
I would recommend this to a friend- Pros mentioned:Ease of use
best decision to cut the cable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up and use. many more channels to choose from
I would recommend this to a friend - Cons mentioned:Dolby atmos
Not worth replacing an older working Ultra
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace the 2022 Ultra since it was 30% faster than other Roku device. Don't know what they're comparing since apps do not load any faster, especially Netfix. Wireless/ethernet connection speeds were the same between the 4850 and 4800. Wasn't getting Dolby Atmos so opened a ticket with Roku support. Support is non-existent with constant promises of being contacted within 24 hours. Roku approved a replacement and still waiting for the replacement. They received my defective one 5 days ago. Going on 4 weeks now with over 4 hours wasted on chats and phone calls with Roku customer support. Would not recommend buying if you have an older model Ultra that works. Nothing but frustration with Roku support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! Thank you for sharing your feedback. We understand how important it is to get the most out of your Dolby Atmos setup, and we’d be happy to clarify. With the newest model, we’ve refined how the Dolby Atmos badge displays to ensure it accurately reflects when content is truly optimized for Atmos. Rest assured, your audio quality itself remains just as high as with your previous model!
Regarding your experience with Customer Support, this is clearly not the level of service that we wish to provide. Please know that your replacement device has already been shipped. Please refer to your email for tracking information and updates.
We hope this helps explain the change, and we’re here if you have any further questions.
Happy Streaming!
Roku Customer Advocate
What's not to love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable, fast streaming, and 4K. A small compact unit with Dolby Vision. I especially like the backlit remote.
I would recommend this to a friendNice upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Roku and wanted to upgrade for the family room. Love that it has the find a remote feature
I would recommend this to a friendRoku rocks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. Easy to navigate and install. it was a great gift.
I would recommend this to a friendValue ,excellent speed and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast plus the remote lights up and is rechargeable
I would recommend this to a friendRoku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great streaming device at a fair price. What more do you need??
I would recommend this to a friendNew roku ultra is a hit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice upgrade im enjoying it keep up the good products
I would recommend this to a friend