Customer Ratings & Reviews

Overrated from just the regular 4K stick. Love Roku but this is overrated. Just buy the stick

ROKU Ultra. Their best product of all of their devices. Worth the money.

Roku ultra rocks, of course. Worth every penny. Would buy again.

This model was not delivered as stated in the description by a third party seller. It was a older model delivered. They apologized for the mistake asked if I want to return it. I Then went to Best buy to return and the store would not accept the return due to the reseller was not allowed at the store. Then I had return via UPS. Had to pay for shipping. I did get my money back but lost president day deal due to the mistake for the latest model. Customer service was poor at the store. They used take care of customers but now buyer beware. You may not get what you paid for. Not buying from Best buy again

From the beginning it would occasionally freeze but I could always get it going by disconnecting the power and re-powering it after 30 seconds. Then finally it wouldn’t un-freeze even after a factory reset. The only path to customer support I could find was chat. I got through the chat bot to a live agent, after pleasantries the chat was ended after only 20 seconds while I was typing the problems I was having. 2nd try I again got though to a live agent again and frantically typed: don’t disconnect! I explained the problem and told that agent what I had already tried but the steps I was given were the same as what I had already done. Then I was directed to a page on their site that didn’t apply. I went back to the chat next I was sent ads for Roku products and then the chat ended. The next day I received an evaluation email from Roku asking about my support experience. I detailed my complete experience with their support and, of course I’ve not received any reply from them. When it worked it was great but now I have a 6 month old Roku that’s going to the electronics recycling center. I bought an Apple TV with AppleCare.

I bought the Roku Ultra so movies can be streamed in Dolby Atmos but for the life of me could not get my AVR to pick up the Dolby atmos signal. Gave their tech support a call and I could not believe how insanely idiotic this person was, she had no clue this device was even capable of doing such a thing or even what Atmos was. She says this Roku Ultra device was not capable then she goes on to tell me that my AVR is not compatible lol although the peeps at their tech support has got to be the dumbest standing up right human beings to ever walk the planet they gave me a good laugh I haven't had in a while lol Oddly enough Amazon Prime tech support gave me advice and it fixed the Roku problem.

Great product, exactly what we needed. The new remote is great due to the back lighting and universal settings to control our tv.

I bought this unit as a replacement for an existing Roku Ultra that kept crashing. I assumed the existing unit was defective. However the new unit is just as bad. I have tested my internet, and it seems fine... Will keep looking for a solution, but this shouldn't be happening.

After set up and updates, It keeps messing up. after using it different times, It won't come on when I hit the power button. There is a spinning wheel on the TV, and eventually a no signal comes on the TV. I keep having to unplug and plug the power back in. I have checked for updates multiple times. Needs improvements.

I think this is a bit expensive but like the product and east to use this.

I recently purchased a Roku Ultra for a TV we don't use as much. I made some testing after buying and everything seemed in order so I stopped using it for a few days. I then decided to install it on my daughter's room, who streams Youtube and Netflix all the time and she immediately told me there was something wrong with the equipment, since the her Netflix show was constantly pausing on its own. We tried HBO and Disney+ and they seemed to be working fine, but the issue also seemed to be impacting Youtube. Unfortunately we realized this two weeks after the purchase, so cannot return it to best buy. I contacted Roku to see if they had a fix for it, and after spending an hour doing "troubleshooting" they finally confessed that it's an issue on the Roku software that affects the Youtube and Netflix apps. They knew troubleshooting wouldn't work, and yet they make you do it anyway to give you a false sense that someone's "helping you". Do yourself a favor and just buy another streaming product. Stay away from this brand. You can Google "Netflix freezes on Roku" and read all of the Roku support forum posts about this issue.

Great in the store service. My first visit to the store in Raleigh North Carolina

I returned this. It was OK but it would sometimes “hitch” and go slow. The Directv app would sometimes not work. I ended up getting an Apple TV and am much happier.

I bought this on SuperBowl Sunday with hopes that I would be able to watch the game. It didn't work. Thought I had 30 days to return. Went to return it in that time frame, and they said I only had 15 days from purchase price. This is why I will be buying from Amazon from now on. Now I am stuck with a 100 dollar item I will never use.

The device works, but after I got it home to set up, the batteries leaked, making a real mess. I had to clean everything up to get the product to work.

Works great. Best Buy won't match a $20 reduction in price after only 18 days. When I complained agent tried to get me to buy a $50 membership then blamed the technology that wouldn't allow them to manually give me the credit. Next time I'll buy from Amazon. BBY is not easy to do business with. Terrible experience e.

The device constantly froze, I have to unplug it for a few seconds and plugged it back to reset.

The unit itself works pretty well but the remote does not. The buttons on the remote need to be pressed very hard to work and sometimes there is no response at all to any button presses on the fully charged remote.

I cannot get it to work. I have tried everything. I had another ultra before. This one will not connect to the internet.

I have had putting it to use. Not easy for a person who is not used to installing something like this.