Customer Ratings & Reviews

I have been a Roku customer for 8 years now and for the most part have really enjoyed the product. That is why when the new Roku Ultra came out I was anxious to get one. Unfortunately due to my latest experience with the new device and lack of support needed to resolve the issues I encountered, I am very seriously looking at other products from different brands and no longer using a Roku device at all. A brand new device should not be defective at all and to have two devices in two days go bad is very unacceptable by any standards. Then to not be able to speak to anyone via telephone, and then to have the chat line never even address the problems I had at all, despite the fact I provided very detailed information, made things even worse. I never even got to address many other issues that were also problems with this new product either. I only got to use each device for one day each, before they became totally disfunctional. The remote would constantly lock up and not work at all. The sound quality was horrible and had to be turned up to the highest setting and yet it still was almost inaudible. Then the crashing started and rendered each device totally useless. Then there is the very important fact that I spent many hours of my precious time which I will never get back trying to get these defective devices to work and then having to return them. I contacted Best Buy where I purchased both devices and returned each of the defective products. While there I asked if other people were having issues and they said they were getting lots of returns from others as well. This product should never have been released at all especially during this pandemic when people are counting on using their streaming devices more than ever, and also with the approaching holiday gift buying season. Sadly this useless product and total lack of customer support is going to totally ruin your reputation as one of the top streaming device manufacturers in the world. I have even recommended that others use Roku devices over the years and after this terrible experience I will never do that again.

great love itl. use it all of the time!! thanks for a great deal

Recommended for streaming, does the job and has descent features.

this is good.i like the produce.it is good for my family.so i will keep it.

It sure beats paying for cable box monthly and pay for a smart TV

My mother in law got the product and she says that she likes it

Def a good product it has most everything I needed on it!!

Easy to watch . But can’t add more apps to roku not much apps to add in

This is the second Roku Ultra that I purchased. It worked the first day, then didn’t work. The Samsung smart TV would not recognized the device. After an hour on the phone with Roku with no result, I called Samsung and they confirmed this not compatible with my Samsung TV. So I returned the device.

Keep in mind it doesn't come with an HDMI cable that's needed to use it.

First time using this item. Had to reset the box once already.

The Roku served the purpose of streaming movies and tv shows. Good buy

Is it use just wish you could pause fast forward or rewind a program

Quality product, good features and the box was easy to use

This is a good way to expand your watching pleasure into other rooms.

not as responsive as i would like, but good for the price.

It would be much better if it includes the DVR function.

I like this product, the set up was easy, and I am saving money

I installed the Roku on my TV and it works as intended.

I have two smart TV's and this is the way to smart up my third.