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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 107 Showing 2,121-2,140 of 3,802 reviews
  • Rated 5 out of 5 stars

    Even my wife was able to figure it out.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked far better than I expected. I currently own 3 units as a result. It’s very easy to move between streaming options. The Ethernet connection option is a bit quicker but the wifi connect works very well also. Make sure your home network is fast and you won’t be dissatisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku is the best streamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku Ultra is the best streamer with the easiest to use interface and the Ultra remote has a very useful mute button. You can pair the remote with your TV or receiver. As of 12/17/20, HBOMAX is also active. Just remember to delete the old HBO channel before installing HBOMAX. I have all of the other streamers but I always prefer Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dolby vision and roku have finally found each othe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same great Roku ultra, but now with DOLBY VISION support!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku Ultra

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had Roku Sticks, purchased the ultra so I could use bluetooth earbuds to enhance hearing. The Ultra could be improved by allowing multiple earbud usage. When earbuds are attached sound ONLY comes through the buds, noone else can hear. The work around is putting the Roku app on smart phone, using the phone as the Roku remote and connect earbuds via bluetooth or direct connect to your phone. Up to five phones can be connected. The other features seem to work the same as the stick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time Roku user Love it East to use and figure out

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Roku! So easy to use, and just as easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easy to set up and use. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works GREAT! Easy setup, almost does it on its own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nicely and better than TCL 6 series not so smart TV. A bit pricey but it has more features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, nice interface, does not pause looking for signal

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast like lightening!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roku Ultra 2020 is so fast! Worth the upgrade! No waiting!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great quick load would certainly recommend !!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Bluetooth Limitations Make Firestick Better Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the good. The picture quality is excellent. I'm using this on a projector mounted in my garage. I have a mesh point nearby so the stronger Wifi strength is not important to me. Now, the bad. It is advertised as Bluetooth enabled. That isn't the whole story. Rokus only work with their soundbar/speakers. The workaround is to use the app on a device (phone/tablet) and then stream sound from there. It adds a layer of complexity and ties up a device that needs to stay present. I can't just send my kids out to the garage and let them set it up and go. I have to go pair a device and then leave it out there. Firestick and Chromecast can be paired directly to ANY Bluetooth speaker. My workaround is plugging in a Bluetooth transmitter to the headphone jack. It's a bit clunky, but the best alternative. I waited too long to return this so I'll have to live with it. If using speakers other than Rokus I suggest the Firestick.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hello, thank you for your review. Your feedback is incredibly important to us! Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.

      If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus. We hope that you continue to enjoy the new product!

      Roku Customer Advocate roku

  • Rated 5 out of 5 stars

    Easy setup right out of the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and super easy setup! Now supports atmos!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, maybe a bit faster than Roku - 2, but I probably don't get some of the best upgrades because I have an older TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, pretty easy set up. I dont like that volume is on the side of the remote. I really like the head phone feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roku rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Easy set up and streaming in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Remote too slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looked good, but the remote was so slow and squishy. I couldn't use my lg magic remote on it. Lg native apps are way better, just trying to find the best way to get hbo max. I just got a 4k fire stick for $39.99. Cheapest way and the dolby vision and atmos looks just as good as anything. I tried the stick, aptv4k, shield pro and came back to lg native apps with the 4k stick.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Gabe, thanks for your review! Our product team is always on the lookout to improve our products based on our customer's feedback. We appreciate the review and we'll be sure to pass it along.

      If there is anything that we can assist you with along the way, don't hesitate to connect with a member of our support team at support.roku.com/contactus.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A bargain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. So much better than earlier models.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to install love the voice controls

    I would recommend this to a friend