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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3802 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Ultra Streaming Device's ease of use, picture quality, and remote control. Many appreciate the inclusion of a headphone jack and Dolby Vision, along with the device's 4K capabilities and smooth performance. The user-friendly interface and straightforward setup are also frequently praised. A common concern, however, centers around the remote's battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,802 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. The remote sometimes is finicky. But it’s nice to stream.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Build quality is not very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not innovative at all other than it adds Dolby Vision and Dolby Atmos. Cheap build quality, doesn’t support HBO Max, Roku channel lacks in content and is very cheap looking. Expensive for what you get. It’s not even better than the Roku Premiere + from 2017. Barely even better than the Roku 3 other than it supports 4K/60 with HDR. It also doesn’t support HDMI 2.1.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Cameron, we have great news! As of 12/17/2020, HBO Max is available on all Roku streaming players. Additionally, we're always adding new content to The Roku Channel, as well as premium subscriptions for users to enjoy. Thank you for sharing your feedback with us. We will be sure to pass it along to the product team.

      Happy Streaming!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roku was a gift and they loved it. I have 5 of these in my homes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Ultra 2020

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the Roku Streaming Stick+. The Stick would pause frequently for a few seconds making it impossible to watch. This new Ultra works perfectly. One small complaint is the location of the mute button. It is right next to the volume button so it's easy to fat finger the mute button.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roku

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Roku on my four television especially the older ones. I love it

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Sound drops out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku provides a nice picture, but about every 20 minutes the audio goes away for just a second or two. I've checked for updates but the issue still persist. Reading reviews, I now see others have complained about the same problem. We own an older Roku, and have a less expensive model and neither of those have this issue, just the Ultra 4K/Dolby model.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Kevin, thank you for taking a moment to share with us. This sounds unusual and we'd like to learn more so that we can help! Have you had a chance to connect with our customer support team? Send us an email at customer.advocate@roku.com and we'd be happy to help investigate. Be sure to mention this review and your device ID number.

      We hope to hear from you soon!
      Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, enjoy the system I would definitely recommend this to anyone who is looking to steam tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for all your 4K streaming in HDR10

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for all your media streaming services! I'd it work flawlessly with my LG OLED 4K TV streaming 4K HDR10 content! Too bad it doesn't have the latest x265 codec built-in for all the Plex user with x265 media

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROKU works wonders

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this Roku while waiting on our cable boxes to arrive and honestly like them sometimes better than the cable boxes. Especially since our new cable option doesn't offer all the channels we had before (didn't find out until got locked in a contract). ROKU to save the day. Love It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Goodbye cable "bundle"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently (finally!) said goodbye to cable TV's outrageous "bundles" for good. The Roku box makes it possible. While I can access most streaming options directly on my smart TV, the operating system falls short on many streaming channels. Roku brings it all to me with high reliability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku is the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We first tried a Fire TV Stick, and discovered there was not enough memory to stream from other sites because it was so full of bloatware there was no memory for anything else. We returned it and have been using the Roku for several weeks now without a hitch. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roku Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and very practical. Doesn’t have a place for extra memory, though. Good for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love This Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this product. Ever since I was introduced to Roku in 2020, I have not shopped for any other type of Operating System. I will continue to buy either a TV with a Roku system or a Roku streamer for a TV that doesn't have it, but the TV is worth buying.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 4 out of 5 stars

    Best roku remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best available remote. The ultra receiver works better with remote than other versions of roku.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did Not Work with my New Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second ROKU Ultra model 4800R. I have another one on my Samsung TV. My other 4800R works fine with my Samsung which does NOT have Dolby Vision. I bought this to use with my new Sony KD43X85J. It would NOT work. Tried bypassing my Yamaha AV receiver and hooking directly to the TV.. I had issues with HDCP 2.2 and pixelation along with color banding. I returned it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device! We ordered a second one and unfortunately it could not be obtained but when I was in Fl this past week they had them there but was unable to get to the store there, Earphones help my husband who is hard of hearing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Ultra Streaming Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A have to purchase to make a Sony TV be compatible with Xfinity/Comcast. I am sure the unit works fine and has good speed, but Xfinity is sensitive and at times hangs up the system. Sony and Xfinity/Comcast need to resolve their relationship.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is best Model

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second or third Roku. This model has the best options. (only thing missing is a SD memory slot). but so far it has been great. I actually have 2 of this model and 1 lower model (to be used when traveling).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old Roku 4, and wanted to upgrade in order to have a better image quality, and also Roku now supports apple airplay. I decided for the Roku Ultra (2020), and the viewing experience greatly improved, Netflix content really improved its image quality, and airplay works flawlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku Streaming Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase. I was able to do away with cable box, but not able to get the Spectrum TV app. Spectrum and Roku parted ways, probably leaving many people in a bind, but with Roku I am able to get well over 300 channels and many free through my Spectrum TV account.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Genuine, we have some great news to share with you! The Spectrum Channel is now available to download for all Roku players as of August 17, 2021. If you're having trouble locating the channel, make sure that your device is on the newest software update.

      To stay in the loop with all upcoming announcements, we recommend subscribing to our blog: https://blog.roku.com. Many thanks for your continued support.

      Happy Streaming!
      Roku Customer Advocate roku